Monday, December 3 
10:00 am – 5:30 pmRegistration and Information Desk Open
1:30 pm – 5:30 pmEngagement Strategies to Build Loyalty and Promote Wellness in a Consumer-Driven Marketplace
Presented by Krames StayWell

(The workshop is available to full conference participants only. Workshop registration is required.) 
5:30 pm – 7:00 pmOpening Night Reception in the Sponsor Display Area
Sponsored by DST Health Solutions ® 
Tuesday, December 4  
7:00 am – 5:30 pmRegistration and Information Desk Open
7:30 am – 8:30 amNetworking Breakfasts

Facing the Impact of Healthcare Reform - How Telehealth Will Help  
Presented by Teladoc Medical Services

Deciphering QHP Certification
Presented by Softheon, Inc.

Care is the New Core: Population Health Strategies Drive Better Care Coordination and Better Member Outcomes
Presented by DST Health Solutions

Creating Optimal Customer Service Programs, Post-Reform
Presented by Sykes Enterprises

Winning in the New Reality: Health Plan Strategies for 2013 and Beyond
Presented by Infosys Public Services

Analytics to Support and Evaluate Payment Reform Initiatives
Presented by Truven Health Analytics  
8:30 am – 9:00 amBreak in the Sponsor Display Area
Sponsored by NFP Health 
9:00 am – 10:00 amOpening General Session

What's Next? Analysis of Current and Future Trends Transforming the Health Insurance Marketplace 

David J. Brailer, MD, PhD, Chairman, Health Evolution Partners

Avik Roy,
Senior Fellow, Manhattan Institute 

Gail Wilensky, PhD
, Senior Fellow, Project Hope
10:00 am – 10:30 amBreak in the Sponsor Display Area
Sponsored by NFP Health 
10:30 am – 11:30 amGeneral Session

How the Digital Revolution and Disruptive Innovation Will Create Better Health Care 

Molly Joel Coye, MD, MPH, Chief Innovation Officer, Institute for Innovation in Health, UCLA Health System

Eric Topol, MD
, Gary and Mary West Endowed Chair of Innovative Medicine, Scripps Translational Science Institute; Cardiologist; Geneticist; and Author, The Creative Destruction of Medicine: How the Digital Revolution Will Create Better Health Care 
11:30 am – 12:45 pmLunch in the Sponsor Display Area
Sponsored by NFP Health 
1:00 pm – 2:00 pmGeneral Session

The Use of Data and Analytics to Support Health Care Delivery System Transformation

John Glaser, PhD,
Chief Executive Officer, Health Services, Siemens Healthcare

Ashish Jha, MD, MPH,
Associate Professor of Health Policy and Management, Department of Health Policy and Management, Harvard School of Public Health
2:10 pm - 3:10 pm Concurrent Sessions

Reconciling the Great Healthcare Consumer Paradox: Are Consumers Willing to Change to Get What They Want?  
Presented by Accenture

Risk Adjustment Strategies for Health Insurance Exchanges
Presented by Inovalon

Optimizing Your Network to Improve Clinical and Cost Performance
Presented by Optum

A Vision for U.S. Health Care’s Radical Makeover
Presented by Cognizant Technologies

Leveraging Technology and Designing Financial Incentives to Drive Sustainable Behavior Change
Presented by Walgreens

Compliance Track Session

Fraud, Waste and Abuse: The Transformative Potential of Data and Collaboration  
3:10 pm – 3:30 pmBreak in the Sponsor Display Area
Sponsored by NFP Health 
3:30 pm – 4:30 pmConcurrent Sessions

The Next Wave: Five Steps for Adapting to Constant Change
Presented by HealthEdge

10 Investments Health Plans are Making Now to Compete for Tomorrow's Consumer 
Presented by The TriZetto® Group, Inc.

Moving from Volume to Value: Smart, Point-of-Care Decision Support to Align Payers and Providers
Presented by McKesson Health Solutions

5 Fundaments of Health Care Economy – Making Commerce Conversational
Presented by PaySpan

Driving Toward Wellness: The Road to Success
Presented by Amylin Pharmaceuticals, LLC.

Compliance Track Session

Leveraging Innovative Electronic Tools for Detecting and Prosecuting Fraud, Waste, and Abuse
Presented by LexisNexis  
4:40 pm – 5:40 pmConcurrent Sessions

Leveraging Data Analytics and Operational Integrity to Overcome the Challenges of the New Healthcare Exchanges
Presented by Infogix, Inc.  

Industry Survey Offers Insights for 2013 Planning
Presented by HTMS, an Emdeon Company

Achieving Total Population Health Management by Applying Private Sector Solutions
Presented by Healthways
The New Era of Customer Communications – The Journey Begins Here
Presented by

Strategic Solutions for Health Plans: Technologies that Drive Cost Efficiencies, Consumer Satisfaction, and Improved Health Outcomes
Presented by Hewlett-Packard

Compliance Track Session

Enterprise-Wide Security and Risk Management: Protecting Health Insurance Plan Data  
5:40 pm – 6:45 pmReception in the Sponsor Display Area
Wednesday, December 5  
7:00 am – 2:00 pmRegistration and Information Desk Open
7:30 am – 8:30 amNetworking Breakfasts

Real Data, Real Impact: Claims Processing and the Business Case for Improving Adjudication
Presented by OpenConnect

Fad or Tipping Point: The Impact of Exchanges on Employer-Based Health Plans
Presented by bswift 

Strategies for Optimizing Medical Record Retrieval
Presented by Enterprise Consulting Solutions, Inc.

Member-Centric Optimization: The Missing Link to Successful Returns on Case & Disease Management Engagement
Presented by SDLC Partners L.P.

Provider/Patient Texting: The Promise and the Peril   
Presented by 3pTALK 

Compliance Track Session

Wellness Programs and Compliance Considerations  
8:30 am – 8:45 amBreak in the Sponsor Display Area
Sponsored by NFP Health 
8:45 am – 10:00 amGeneral Session

Redesigning the Health Care System: Possibility or Wishful Thinking?

Patrick Courneya, MD CHIE,
Health Plan Medical Director, HealthPartners, Inc.  

Michael W. Cropp, MD,
President & CEO, Independent Health

Mark Fendrick, MD,
Co-Director, Center for Value Based Insurance Design, University of Michigan School of Public Health
10:00 am – 10:30 amBreak in the Sponsor Display Area
Sponsored by NFP Health  
10:30 am – 11:30 amConcurrent Sessions

Redefining Healthcare Through Shared Decision Making
Presented by Health Dialog Services Corporation

Using Advanced Analytics to Understand and Influence Member Behavior
Presented by SAS

Retail Consumer Strategies – Making the Shift from B2B to B2C

Beyond Accountable Care Organizations: Creating the Accountable Consumer
Presented by Dell

Maximizing the Clinical and Financial Value of Big Data Using Digital Enterprise Strategy as a Guide
Presented by Tata Consultancy Services

Compliance Track Session

Social Media and the Internet in Health Plan Operations  
11:30 am – 11:45 am Break in the Sponsor Display Area
Sponsored by NFP Health 
11:45 am – 12:45 pmConcurrent Sessions

Incentive Tracking... A Health Plan Case Study
Presented by HealthTrio LLC

Connecting to State and Federal Health Insurance Exchanges - Opportunities and Challenges
Presented by hCentive

Don't Forget About Direct: Building a Best in Class Telesales Capability
Presented by Deloitte Consulting, LLP 

Accountable Care: Opportunities and Unintended Consequences
Presented by Lumeris

Compliance Track Session

Inside/Outside: Compliance Issues for the Exchange Environment 
12:45 pm – 2:00 pmClosing General Luncheon

New Congress, New Challenges, and Political Realities  

David R. Gergen, JD,
Senior Political Analyst, CNN; and Professor of Public Service and Director of the Center for Public Leadership, John F. Kennedy School of Government, Harvard University