You know AHIP’s Institute 2012, June 20-22 in Salt Lake City, will feature some of the most respected names in health policy, wellness, and business in sessions addressing the trends that are transforming our health care system. This year, even if you can't join us in person, you can still benefit from Institute's world-class educational sessions by joining our live webcast.

AHIP will web stream select sessions live from Institute on June 21 and 22, allowing you to virtually attend the conference from the convenience of your home or office. You’ll be able to see and hear select Institute speakers and view their PowerPoint presentations as if you were in the audience. Additionally, you'll receive access to the Institute 2012 Media Portal—an exclusive archive of select recorded sessions and PowerPoint presentations from Institute 2012.

Registration for the Institute 2012 Live Webcast ends at 12:00 pm ET on Wednesday, June 20. Click here  to register. 


Webcast Dates and Times 

Registration Deadline 

  • Wednesday, June 20 
    12:00 pm ET

Live Webcast 

  • Thursday, June 21
    8:10 am – 5:15 pm MT (10:10 am - 7:15 pm ET)
  • Friday, June 22
    8:10 am – 2:00 pm MT (10:10 am - 4:00 pm ET)

Institute 2012 Live Webcast Agenda (Times are Mountain Daylight Time) 

Thursday, June 21 
8:10 am - 8:30 am     Institute Opening Session*

Karen Ignagni, President and Chief Executive Officer, America’s Health Insurance Plans 
8:30 am - 9:30 amThe Role of Health Plans in Creating a 21st Century Health Care System: A Vision for the Future 

Scott Armstrong
, President and CEO, Group Health Cooperative
Jay M. Gellert, President and Chief Executive Officer, Health Net, Inc.
Samuel R. Nussbaum, MD, Executive Vice President, Clinical Health Policy, and Chief Medical Officer, WellPoint, Inc.
9:30 am - 9:45 amThe Future of Healthcare Consumerism 

Susan Bambara, Head of Marketing Communications & Strategy, PayFlex 
Darren McCue, Executive Vice President, Strategy & Business Development, PayFlex
Jonathan White, Vice President, Business Development, iTriage
9:45 am - 10:00 amWebcast Break 
10:00 am - 11:00 amBrave New World of Health Care: At the Intersection of Science, Technology, and Delivery System Transformation

Louis Burns, Chief Executive Officer, Intel-GE Care InnovationsTM
Jeffrey O. Henley, Chairman, Oracle Corporation 
Robert Margolis, MD, Managing Partner & CEO, HealthCare Partners
11:00 am - 11:15 amWebcast Break 
11:15 am - 12:15 pm Carrot or the Stick: The Role of Incentives in Driving Member Behavior*

Duane J. DiFranco, MD, Medical Director for Behavioral Health, Blue Care Network of Michigan (moderator)
Kevin Volpp, MD, PhD
, Director, Center for Health Incentives and Behavioral Economics; Director, UPHS Center for Innovations in Health Care Financing; Professor, School of Medicine and the Wharton School, University of Pennsylvania
12:15 pm - 1:15 pmThe Value of Health Plan Big Data: Industry Insights

Bill Fox, JD, MA, Senior Director of Healthcare, LexisNexis Risk Solutions (moderator)
John Mattison, MD, Assistant Medical Director and Chief Medical Information Officer, Kaiser Permanente
Glendon Schuster, Senior Vice President and Chief Technology Officer, Centene Corporation
Kerry Weems, Vice President and General Manager, Health Solutions, General Dynamics Information Technology
1:15 pm - 1:30 pmExecuting Transformation Strategies Leveraging Partnerships and the Digital Enterprise

Richard J. Pro, Principal, Healthcare Consulting Practice, Tata Consultancy Services
Christopher J. Scheib, Healthcare Consulting Practice, Tata Consultancy Services
1:30 pm - 2:30 pmConnected Health: The Drive to Integrated Healthcare Delivery 

Augusta Kairys, Vice President, Provider Technology and Strategic Partnerships, Highmark Blue Cross and Blue Shield 
Rick Ratliff, Global Managing Director, Connected Health IT, Accenture 
2:30 pm - 2:40 pm Webcast Break 
2:40 pm - 3:40 pm  Building Brand Loyalty: Reinventing Your Consumer Approach  

Kelly Hanratty Butler, Director, Marketing Communications & Positioning, Blue Cross Blue Shield of Texas (moderator) 
Lindsay Resnick, Chief Marketing Officer, KBM Group 
3:40 pm - 4:00 pmHow Accountable Care Organizations are Leveraging Information and Technology to Improve Outcomes

Cynthia Burghard, Research Director for Accountable Care Organizations, IDC Health Insights 
Keith Dayton
, Senior Director, Industry Solutions – Healthcare, Pegasystems, Inc.
Brent James, MD, Executive Director, Institute for Healthcare Delivery and Vice President, Medical Research and Continuing Medical Education, Intermountain Healthcare 
Kelly Rakowski, Senior Director, Industry Solutions – Healthcare, Accenture
4:00 pm - 4:15 pmBlueCross BlueShield of South Carolina's Business Process Automation Improvements

Tap Haley, Director of Insurance Solutions, Customer Effective, Inc
Michael E. Harris, Vice President Major Group Sales, BlueCross BlueShield of South Carolina
4:15 pm - 5:15 pmEvolving the Business Model: The Right Team, The Right Approach, The Right Technology 

Gordon F. Bailey, III,
Assistant General Counsel & Senior Director of Health Care Reform, Florida Blue (formally Blue Cross Blue Shield of Florida) (moderator)
Robert Booz, Vice President and Analyst, Gartner

Friday, June 22  
8:10 am - 9:10 amStrategies for Helping Consumers Make Prudent Health Decisions  

Graham Atkinson, Senior Vice President and Chief Customer Experience Officer, Walgreen Co.  
Larry Boress
, President & CEO, Midwest Business Group on Health 
Colleen M. Reilly MBA, MSM
, President and Founder, Total Well-Being
John Young, Senior Vice President, Consumerism, Cigna (moderator)
9:10 am - 9:35 amWebcast Break 
9:35 am - 10:35 amThinking Forward: Doorways to Health System Change 

Michael E. Chernew, PhD, Professor of Health Care Policy in the Department of Health Care Policy at Harvard Medical School
Scott E. Harrington, PhD, Alan B. Miller Professor; Professor of Health Care Management and Insurance and Risk Management, University of Pennsylvania
Daniel Kessler, PhD, Professor at Stanford’s Business and Law Schools and a Professor (by courtesy) at Stanford Medical School
10:35 am - 10:40 amWebcast Break 
10:40 am - 11:40 amThe Power of Measurement: Demonstrating Success in Consumer Engagement Initiatives 

Jill Marie Chapman
, Senior Director of Benefits, OfficeMax
Elizabeth Dixon, Wellness Director, Chick-fil-A
Michael D. McGrail, MD, Vice President and Associate Medical Director of Health Solutions, HealthPartners, Inc. (moderator) 
John Neuberger, Director of Client Partnerships, Quad/Graphics 
11:40 am - 11:45 amWebcast Break 
11:45 am -12:45 pmMeeting the Changing Needs of Employers: Maximize Your Value and Fill the Gap*

Larry Boress
, President & CEO, Midwest Business Group on Health (moderator)
Jim Dwyer, Vice President, Global Benefits, American Express Company
Pamela Hannon, Vice President, Human Resources, Hospira, Inc.
12:45 pm - 1:10 pmWebcast Break 
1:10 pm - 2:00 pmAdvancing the National Conversation Around Health and Well-Being*

Deepak Chopra, MD, FACP, New York Times Bestselling Author, Founder of The Chopra Foundation and Co-Founder of The Chopra Center for Wellbeing; Senior Scientist, The Gallup Organization 
* These sessions will not be archived in the Institute 2012 Media Portal

Registration Information  

Registration Fee 

Institute 2012 Live Webcast: $675

Fee includes:

  • Live Video Webcast 8:10 am – 5:15 pm MT on Thursday, June 21
  • Live Video Webcast 8:10 am – 2:00 pm MT on Friday, June 22
  • Media Portal Access for 6 Months Following Institute 2012

Click here to register.

Registration Deadline  

Registrations for the Institute 2012 Live Webcast ends 12:00 pm ET on Wednesday, June 20. 

Registration Confirmation 

If you do not receive an email confirmation within 24 hours of registering, your confirmation may have gotten caught in your junk or spam folder, or your registration may be incomplete. Please contact AHIP customer support at or 877.291.2247 for assistance. 


Webcast Policies and Procedures  


The Institute 2012 Live Webcast can be purchased by credit card. Checks and purchase orders not accepted.

System Requirements 

In order to view the Institute 2012 Live Webcast you will need an Adobe flash enabled device. Please check your computer before purchasing the Institute 2012 Live Webcast. Please speak with your IT service team if you experience difficulty.


Institute 2012 conference registrations are not transferable to the Institute Live Webcast. Live Webcast access may not be transferred from one individual to another.

Standard conference cancellation policies apply. Institute 2012 Live Webcast cancellations will not be accepted after close of business ET on Tuesday, June 19.


Please send all Institute 2012 Live Webcast refund requests to Refunds will be provided, less a processing fee of $175.