AHIP's Center for Insurance Education and Professional Development - Customer Service
Skip NavigationHealth insurance education is evolving-and the AHIP Center for Insurance Education and Professional Development is changing to meet the training needs of busy professionals. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-the Center is where professionals go to learn the health insurance industry industry. The Center offers self-study classes, publications, workshops, virtual seminars, and designations covering such topics as anti-fraud, business operations, consumer-driven health care, customer service, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting, network management, health plan finance and risk management, governance and regulation, and more.
America's Health
Insurance Plans 		Health insurance education is evolving-and the AHIP Center for Insurance Education and Professional Development is changing to meet the training needs of busy professionals. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-the Center is where professionals go to learn the health insurance industry industry. The Center offers self-study classes, publications, workshops, virtual seminars, and designations covering such topics as anti-fraud, business operations, consumer-driven health care, customer service, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting, network management, health plan finance and risk management, governance and regulation, and more.

Courses - Customer Service

Customer Service Strategies for the Health Care Environment
Discover the best strategies for training yourself and your staff to promote positive long-term relationships with clients. This online course focuses on the elements of outstanding service including improving communication, monitoring problem areas, and implementing quality standards applicable for your organization. It addresses the challenges of a changing marketplace, features models for doing business in a multicultural environment, and tracks recent developments in accreditation. To facilitate study and review, short quizzes are included in each section of the course.

What You’ll Learn:

  • Strategies for improving relationships with customers
  • How to create a customer-driven organization
  • Ways to improve performance of the customer service team
  • Overview of the accreditation process and how it relates to customer service issues
  • Definition of leadership qualities and roles
  • Methods for monitoring problem areas
  • How to analyze business service cycles
  • Tools for communicating more effectively
  • Barriers to outstanding service
  • Relevant terms, case scenarios, and key concepts

Who Should take this Course:

  • Customer service representatives who work for health insurance plans and providers
  • Call center employees
  • Account managers
  • Business solutions specialists; technical advisors
  • Consumer and customer advocates
  • Eligibility business analysts
  • Managers who supervise frontline employees
  • Others in related fields who seek more knowledge about customer service

Enrollment
$195 AHIP Members; $240 Non-members



To enroll in a course, or purchase a text book, please log in, and browse our Center’s online catalog. If you are a new user, please register for an account to get started.

Publications
Customer Service Strategies for the Health Care Environment
$40 AHIP Members; $50 Non-members

Customer Service Strategies for the Health Care Environment Study Manual
Available in electronic format only. Copy supplied free of charge to students enrolling in the Customer Service course.

Earn a Designation
This course applies toward the following Center designation:

Continuing Education Credits

  • The Commission for Case Manager Certification (CCMC) grants 20 contact hours for this course.

For more information about continuing education credits for this course, visit http://ahipce.insurancestudy.com.
The Center is changing to meet the needs of busy professionals like you. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-as well as other quick, convenient, and flexible ways to learn, the Center is where professionals go to learn the industry. The Center offers educational programs on such topics as anti-fraud, consumer-driven health care, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting health plan finance and risk management, governance and regulation, and more.

Copyright © 2010 America's Health Insurance Plans. All Rights Reserved.