Courses - Customer Service
Customer Service Strategies for the Health Care Environment
Discover the best strategies for training yourself and your staff to promote positive long-term relationships with clients. This online course focuses on the elements of outstanding service including improving communication, monitoring problem areas, and implementing quality standards applicable for your organization. It addresses the challenges of a changing marketplace, features models for doing business in a multicultural environment, and tracks recent developments in accreditation. To facilitate study and review, short quizzes are included in each section of the course.
What You’ll Learn:
- Strategies for improving relationships with customers
- How to create a customer-driven organization
- Ways to improve performance of the customer service team
- Overview of the accreditation process and how it relates to customer service issues
- Definition of leadership qualities and roles
- Methods for monitoring problem areas
- How to analyze business service cycles
- Tools for communicating more effectively
- Barriers to outstanding service
- Relevant terms, case scenarios, and key concepts
Who Should take this Course:
- Customer service representatives who work for health insurance plans and providers
- Call center employees
- Account managers
- Business solutions specialists; technical advisors
- Consumer and customer advocates
- Eligibility business analysts
- Managers who supervise frontline employees
- Others in related fields who seek more knowledge about customer service
Enrollment
$195 AHIP Members; $240 Non-members
To enroll in a course, or purchase a text book, please log in, and browse our Center’s online catalog. If you are a new user, please register for an account to get started.
Publications
Customer Service Strategies for the Health Care Environment
$40 AHIP Members; $50 Non-members
Customer Service Strategies for the Health Care Environment Study Manual
Available in electronic format only. Copy supplied free of charge to students enrolling in the Customer Service course.
Earn a Designation
This course applies toward the following Center designation:
Continuing Education Credits
- The Commission for Case Manager Certification (CCMC) grants 20 contact hours for this course.