AHIP's Center for Insurance Education and Professional Development - Healthcare Customer Service Associate
Skip NavigationHealth insurance education is evolving-and the AHIP Center for Insurance Education and Professional Development is changing to meet the training needs of busy professionals. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-the Center is where professionals go to learn the health insurance industry industry. The Center offers self-study classes, publications, workshops, virtual seminars, and designations covering such topics as anti-fraud, business operations, consumer-driven health care, customer service, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting, network management, health plan finance and risk management, governance and regulation, and more.
America's Health
Insurance Plans 		Health insurance education is evolving-and the AHIP Center for Insurance Education and Professional Development is changing to meet the training needs of busy professionals. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-the Center is where professionals go to learn the health insurance industry industry. The Center offers self-study classes, publications, workshops, virtual seminars, and designations covering such topics as anti-fraud, business operations, consumer-driven health care, customer service, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting, network management, health plan finance and risk management, governance and regulation, and more.

  Healthcare Customer Service Associate

To stay truly competitive in today's healthcare environment, providers of healthcare services and products need to emphasize customer service. When you earn the Center's HCSA designation, you signify that you've completed practical studies that sharpen your problem-solving skills and deepen your appreciation of the value customers bring to your organization. You'll acquire proven strategies for solving customer service problems; learn the basics of managing, training, and hiring customer service staff; and discover ways to achieve quality service and create customer-driven organizations.

  • Fundamentals of Health Insurance, Part A (Basics of Health Insurance)
  • Fundamentals of Health Insurance, Part B (Basics of Company Operations)
  • Customer Services Strategies for the Health Care Environment
  • One of the following electives:
    • HIPAA Primer
    • HIPAA: Insurers
    • Long-Term Care, Part I (Needs and Options)
    • Managed Care, Part A (The Basics)
    • Medical Management, Part III (Call Centers)
    • Medical Management, Part VI (Quality Management)
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800.509.4422 info@AHIPInsuranceEducation.org
The Center is changing to meet the needs of busy professionals like you. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-as well as other quick, convenient, and flexible ways to learn, the Center is where professionals go to learn the industry. The Center offers educational programs on such topics as anti-fraud, consumer-driven health care, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting health plan finance and risk management, governance and regulation, and more.

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