Publications - Customer Service
Customer Service Strategies for the Health Care Environment
Discover the best strategies for training yourself and your staff to promote positive long-term relationships with clients. By reading this publication, you’ll learn how to achieve outstanding service by improving communication, monitoring problem areas, and implementing quality standards applicable for your organization.
What You’ll Learn:
- Strategies for improving relationships with customers
- How to create a customer-driven organization
- Ways to improve performance of the customer service team
- Overview of the accreditation process and how it relates to customer service issues
- Definition of leadership qualities and roles
- Methods for monitoring problem areas
- How to analyze business service cycles
- Tools for communicating more effectively
- Barriers to outstanding service
- Relevant terms, case scenarios, and key concepts
Price
$40 AHIP Members; $50 Non-members
To purchase a publication, see the Center’s online catalog.
Course
This publication is used in tandem with the following course:
- Customer Service Strategies for the Health Care Environment
$155 AHIP Members; $190 Non-members
Earn a Designation
Center designation that you may be interested in pursuing: