AHIP's Center for Insurance Education and Professional Development - Customer Service
Skip NavigationHealth insurance education is evolving-and the AHIP Center for Insurance Education and Professional Development is changing to meet the training needs of busy professionals. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-the Center is where professionals go to learn the health insurance industry industry. The Center offers self-study classes, publications, workshops, virtual seminars, and designations covering such topics as anti-fraud, business operations, consumer-driven health care, customer service, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting, network management, health plan finance and risk management, governance and regulation, and more.
America's Health
Insurance Plans 		Health insurance education is evolving-and the AHIP Center for Insurance Education and Professional Development is changing to meet the training needs of busy professionals. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-the Center is where professionals go to learn the health insurance industry industry. The Center offers self-study classes, publications, workshops, virtual seminars, and designations covering such topics as anti-fraud, business operations, consumer-driven health care, customer service, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting, network management, health plan finance and risk management, governance and regulation, and more.

Publications - Customer Service

Customer Service Strategies for the Health Care Environment
Discover the best strategies for training yourself and your staff to promote positive long-term relationships with clients. By reading this publication, you’ll learn how to achieve outstanding service by improving communication, monitoring problem areas, and implementing quality standards applicable for your organization.

What You’ll Learn:

  • Strategies for improving relationships with customers
  • How to create a customer-driven organization
  • Ways to improve performance of the customer service team
  • Overview of the accreditation process and how it relates to customer service issues
  • Definition of leadership qualities and roles
  • Methods for monitoring problem areas
  • How to analyze business service cycles
  • Tools for communicating more effectively
  • Barriers to outstanding service
  • Relevant terms, case scenarios, and key concepts

Price
$40 AHIP Members; $50 Non-members
To purchase a publication, see the Center’s online catalog.

Course
This publication is used in tandem with the following course:

Earn a Designation
Center designation that you may be interested in pursuing:

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The Center is changing to meet the needs of busy professionals like you. Now with more content online, expanded course offerings-including the Academy of Healthcare Management's course content-as well as other quick, convenient, and flexible ways to learn, the Center is where professionals go to learn the industry. The Center offers educational programs on such topics as anti-fraud, consumer-driven health care, disability insurance, employee benefits, health insurance fundamentals, HIPAA, long-term care, managed care and care management, Medicare, Medicaid, Medigap, supplemental insurance, underwriting health plan finance and risk management, governance and regulation, and more.

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