Publications
The Center offers a full catalog of publications and study manuals that can be used in tandem with the program's courses or can be purchased on their own as reference tools.

To order a publication, please log in, and browse our Center’s online catalog. If you are a new user, please register for an account to get started.

Please allow 3-5 business days for the processing of publication orders. The selection of the "2nd Day" or "Overnight" shipping options applies only to the shipping time of an order. Customers will still need to allow for the 3-5 business days processing time for each order.

Anti-Fraud

• Health Care Fraud: An Introduction to Detection, Investigation, and Prevention
• Insurance Fraud in Key Products: Disability, Long-Term Care, MedSupp, Drug Coverage, & Others
• Legal Issues in Healthcare Fraud and Abuse: Navigating the Uncertainties

Customer Service

• Customer Service Strategies for the Health Care Environment

Dental

• Dental Benefits: A Guide to Dental PPOs, HMOs, and Other Managed Plans
• Dental Benefits, Part A: An Overview of Dental Benefits and Dental Plans Study Manual
• Dental Benefits, Part B: Closer Look at Plan Types and Management Study Manual
  

Disability

• Disability Income Insurance: A Primer
• Disability Income Insurance: Advanced Issues
• Disability Income Insurance: Group and Worksite Issues

Employee Benefits

• Employee Healthcare Benefits: An Introduction to POPs, FSAs, HRAs, and HSAs
• Employee Healthcare Benefits: Funding Retiree Healthcare and Related Benefits

Health Insurance Fundamentals

• The Health Insurance Primer: An Introduction to How Health Insurance Works
• The Health Insurance Primer Study Manual
• Health Insurance Nuts and Bolts: An Introduction to Health Insurance Operations
• Health Insurance Nuts and Bolts Study Manual
• Individual Medical Underwriting
• Medical Expense Insurance
• Medical Expense Insurance Study Manual
• Supplemental Health Insurance
• Supplemental Health Insurance Study Manual

HIPAA

• HIPAA Primer: An Introduction to HIPAA Rules, Requirements, and Compliance
• The HIPAA Handbook: What Your Organization Should Know About the Federal Security Standards

Long-Term Care

• Long-Term Care: Understanding Needs and Options
• Financing Long-Term Care Needs: Exploring Options and Reaching
• Long-Term Care Insurance Product: Policy Design, Pricing, and Regulation
• Long-Term Care Insurance: Administration, Claims, and the Impact of HIPAA
• The New Long-Term Care Partnership Programs: Understanding Needs, Solutions, and Ethical Considerations

Managed Care and Care Management

• Managed Care: What It Is and How It Works
• Managed Care: What It Is and How It Works Study Manual
• Managed Care: Integrating the Delivery and Financing of Health Care, Part B
• Managed Care: Integrating the Delivery and Financing of Health Care, Part B Study Manual
• Managed Care: Integrating the Delivery and Financing of Health Care, Part C
• Managed Care: Integrating the Delivery and Financing of Health Care, Part C Study Manual
• Medical Management: An Overview
• Medical Management: Utilization Management
• Medical Management: Call Centers
• Medical Management: Case Management
• Medical Management: Disease Management
• Medical Management: Quality Management

Miscellaneous

• PPO 101: A Comprehensive Overview of the PPO Industry