FREQUENTLY ASKED QUESTIONS
How do I create an account?
Click Register below the username and password fields on the homepage and submit your information. Please note the mandatory fields marked with a red asterisk. If you are affiliated with a particular company, type in the first three letters of the company name and choose your company, branch, or department name from the drop down menu. Create a user name and password and complete the rest of the registration form. Once registered, you can get started instantly by entering your login information.
I forgot my password. What do I do to retrieve it?
The system will not allow you to retrieve a lost password. To reset your password, click Forgot my password and enter the e-mail address used at registration and click Reset. You will receive an email with your username and a new password.
How do I change my password?
Once you are logged in, go to My Preferences, and click on the Change My Password link. Enter your current password in the Current Password field and your new password in the New password and Verification fields and click Submit.
What's my username?
If you have lost your username, e-mail the Support Team at support@AHIPInsuranceEducation.org and a representative will be able to assist you.
How do I log onto the Marketing Medicare courses online?
To access the Medicare courses, go to www.AHIPMedicareTraining.com. To register, you will need to enter your Last Name, date of birth and last four digits of your Social Security Number.
I accidentally launched my exam before I was ready to take it. Can I reset my attempt?
You should not launch the exam (click on the Final Exam link) until you are ready to complete it within the sitting time frame of two (2) hours. Once when you launch the exam, your attempt will count as used whether you submit it or not. You should not leave the screen until you have answered all of the questions and submitted your exam. If you navigate away from the page, close your browser, or refresh the page, the exam will be auto-submitted after the two hour period and you will lose your attempt.
I accidentally navigated away from the exam, closed my browser or refreshed the page. Can I go back to my exam?
Please do not navigate away from the exam screen at any time during the exam until you have fully answered all the questions and submitted your exam. If you leave the exam screen and then decide to reopen the exam within the same two-hour period, you will launch the exam for the second time and this will count as a second attempt. You may see any previously answered questions because you are still in the same two-hour period and the timer will continue as if you were still in the first exam attempt; however, once you launch the exam for the second time, it counts as a second attempt.
I launched my exam, answered a couple of questions and closed it because I did not have enough time to finish it. Can I reset my attempt?
Once you have launched the exam, you will have to complete it during the sitting time frame of two (2) hours. If you choose not to complete and submit the exam, it will be automatically submitted after two hours and your attempt will be lost.
I accidentally submitted my exam before I completed it. Can I retake the exam?
You should not click on the Submit button unless you have answered all the questions. You have two hours to complete an exam. After two hours, the system automatically submits the exam whether you have answered all the questions or not. You are allowed to access the exam twice and are given those two attempts to pass the exam. You should not exit the exam screen during the 2-hour testing until you have fully answered and submitted all questions, otherwise your first exam attempt will be submitted incompletely. If you fail both exam attempts, you will need to re-register for the course in another semester to take the exam again. All exams must be submitted by 11 pm Eastern Time on the last day of the semester in which you are enrolled.
I failed the exam on my first attempt. How do I retake it?
When you login to retest, select the name of the course under Current Activities on My Dashboard. The Current Activities section can also be found under My Learning on the left side of the page. Scroll to the Final Exam, click it, and click Yes, start the exam now. If you have further questions, e-mail the Support Team at support@AHIPInsuranceEducation.org and a representative will assist you.
The end of the enrollment period is approaching and I do not have enough time to review the lessons before taking the exam. What can I do?
You may transfer your course to another enrollment period at any time, as long as you have not accessed the final exam yet. If you have taken the exam already or you have not submitted the transfer request form before the end of the enrollment period you will not be eligible to transfer your course and will have to complete the exam in the current enrollment period or purchase the course again at a different time.
How do I request a course transfer?
To transfer a course, fill out a Transfer Request Form which can be found at www.ahip.org/courses under Resources. The fee for transfers is $25 per course and will be paid at re-registration. The transfer request must be submitted before the end of your enrollment period. Once the transfer request is processed, you will be assigned a token number via email with instructions which you will need to use to re-register for the course. The token is NOT transferable or extendable. It is only valid for the specific course that user requested and must be used by the stated date of expiry noted in the email you will receive. The token can be used to transfer a course to the next enrollment period. See Course Transfer Instructions under Resources for more information.
My 'Training History' is incorrect or incomplete. How do I fix it?
E-mail the Support Team at support@AHIPInsuranceEducation.org to have a representative assist you.
Where can I print my designation certificate?
Click on Training History and you will find a list of courses completed and designations earned. Click on the printer icon to the right of the designation for a PDF file of your designation. Please note that certificates are only available for designations earned, not for each individual course.
Where can I print my transcript?
You may print an unofficial copy of your transcript by clicking Print View at the top of the Training History section. Training History can be found on My Dashboard or by clicking My Learning on the left side of the page. For an official copy, download the Transcript Request Form from the Resources section on the front page of www.AHIP.org/courses. Submit your completed form to AHIP along with a $10 processing fee to have your record send to a college or university. Please note that transcripts do not include a listing of designations attained. Only completed courses are displayed on the requested transcripts.
My company is a member of AHIP. Why was I billed at the non-member price?
You may have incorrectly entered your Company Name at registration, in which case the system would not have automatically linked you to your company for you to qualify for the discount. E-mail the Support Team at support@AHIPInsuranceEducation.org to have a representative link you to the correct company.
It has been over a week since I enrolled in the course. Why haven't I received my publication (textbook)?
When you enroll in a self-study course, you must place a separate order for your textbook. Order processing takes 2-3 business days. In the US and Canada, shipping can take an additional one to five business days, depending on the type of shipment you selected at time of purchase. For other countries, shipping can take longer. E-mail support@AHIPInsuranceEducation.org to verify your order and get shipping information.
Why won't the system accept my credit card?
Your credit card information may have been incorrectly entered. AHIP's billing system checks card number, security code, expiration date, name, address, and zip code. The billing address entered should be the address at which you receive the credit card statement. If errors persist, e-mail support@AHIPInsuranceEducation.org for verification.
Which courses do I need to take to earn a designation?
Click here to review the designation requirements.
I registered on www.AHIP.org/courses. Why can't I register to take courses under Medicare?
To access the course on Marketing Medicare Advantage and Part D Prescription Drug Plans, go to www.AHIPMedicareTraining.com.
If I have technical difficulties on these sites, whom do I contact?
Even though these courses are available on separate sites, you can still e-mail support@AHIPInsuranceEducation.org for assistance.
Before starting to view the online course material, please ensure:
Java is enabled and the most recent version is installed: Java is a computer language that can be used to program applications and applets. Java software can be downloaded from: http://www.java.com.
Pop-up Blockers are disabled: Pop-up Blocker is a feature that lets you limit or block most pop-ups. Many of our courses appear in a Pop-up window. You can allow a Pop-up to be displayed by pressing Ctrl+Alt as you click a link to open a website that has Pop-ups.
To turn on or off Pop-up Blocker in Internet Explorer 8
- Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
- Click the Tools button, point to Pop-up Blocker, and then do one of the following:
- To turn off Pop-up Blocker, click Turn Off Pop-up Blocker.
- To turn on Pop-up Blocker, click Turn On Pop-up Blocker.
To turn on or off Pop-up Blocker in Internet Explorer 9
- Click the Tools button, and then click Internet options.
- On the Privacy tab, select or clear the Turn on Pop-up Blocker check box, and then click OK.
If you have downloaded a third-party toolbar to Internet Explorer, such as Google Toolbar, Yahoo! Toolbar, etc., you may also need to disable its Pop-up blocker.
You may need additional plug-ins such as Flash, Adobe Acrobat Reader to view course content. In many instances, Adobe Acrobat Reader or another PDF reader is needed to view online course attachments.
Please note that the courses are not supported on moblie devices.