Promoting Culturally Sensitive Health Care

New online cross cultural training courses for physicians/clinicians, nurses, case managers and health care professionals


To help address the growing need to deliver effective cross-cultural health care, America's Health Insurance Plans (AHIP) has expanded a component of its Addressing Disparities in Health initiative. Quality Interactions®: A Patient-Based Approach to Cross-Cultural Care is AHIP's web-based portfolio of cross cultural courses developed by the Manhattan Cross Cultural Group.

Overall Purpose/Goal
Quality Interactions® is an evidence-based, case-based learning program, which focuses on common clinical and non-clinical cross-cultural scenarios that build a framework of knowledge and skills for communicating with, and delivering quality care to diverse populations. The e-learning format makes it easy to complete and review course content whenever your schedule permits.

For a description of each course and to register/log in, please click on the course name:

Quality Interactions for Physicians (2.5 CME credits)

Quality Interactions for Nurses & Case Managers (2.5 CEU/CCM credits)

Quality Interactions' Refresher Clinical Case Study Courses (1 CME/CEU/CCM)

  • Asthma pediatric case study
  • Geriatric, orthopedic case study
  • Congestive Heart Failure(CHF) case study
  • Lesbian, Gay, Bisexual and Transgender case study
Quality Interactions for Health Care Employees Course (Certificate of completion)

There are a limited number of licenses available for the courses listed above.

Preview AHIP's clinical courses*
To preview how the clinical courses work, AHIP's introductory/mini-case vignette on cross-cultural care provides an abbreviated version of a Quality Interactions® clinical course on asthma. It hopes to stimulate interest in the area of cultural competency to better serve America's racial and ethnically diverse populations and improve overall quality of care.

*AHIP's vignette does not offer CME credits.It only serves as a preview to the clinical courses.

Launch Vignette.