Quality Interactions for Health Care Employees (Certificate of Completion)

The Quality Interactions non-accredited, web-based program for health care employees teaches a cross-cultural, individual-based strategy for communicating effectively with diverse populations. The program is appropriate for health plan representatives, health care administrators, customer service representatives, office managers, lab technicians – and essentially anyone who works in health care but not necessarily in a direct clinical setting.

This web-based, interactive program teaches many of the same concepts and skills as the original Quality Interactions program, but is geared toward all employees in health related organizations rather than clinical staff. The course is valid for credit until April 1, 2011.

Learning Objectives
After completing the health care employees program, you should be able to:

• Respect and value cultural diversity
• Communicate clearly in cross-cultural interactions
• Understand and explore cultural differences
• Effectively engage an individual in a cross-cultural interaction

Register Online

Pick up where you left off

IMPORTANT: For step-by-step registration instructions, including Organization ID, please click here.

Please note, the non-clinical course for health care employees has a separate Organization ID than the physician/nurse/case manager courses and the Refresher courses. You will need to register for the physician/nurse/case manager course series and refresher courses separately.

For assistance with the Organization ID, User ID and password, please contact QIModule@ahip.org. 

There are a limited number of licenses available for the course listed above.

Funding for the non-clinical health care employee course is provided by Pfizer Inc