Virtual Seminar:
Customer Service Strategies: Creating New PrioritiesWednesday,September 29, 2010
2:00 pm – 3:30pm ETProducts, benefits, costs, may all be similar – but the key to building long-term relationships with your clients is often the service you provide. Attracting new customers is often a long and expensive process, reminding us that quality customer service is the glue that cements relationships between our company and customers.
Our customers continually judge us by our telephone conversations, through face-to-face personal contacts, through our company presentations, and by the letters and memos we deliver. Customers often witness our interaction with our colleagues. They listen carefully to the messages we leave on their answering machine, the words we use in our conversations, the questions we ask and the promises we offer.
Please, never allow your service or your communications to cause you to lose business in competitive times. Through this outstanding dynamic and informative presentation you will have the strategies for building positive rapport with your customers. This presentation is presented by one of the most dynamic speakers in the healthcare industry.
Do not lose your customers to your competitors! If you are not careful about how you communicate with your clients, someone else will be delighted to do so!
Outline
It’s a program for all seasons! Get motivated, educated and inspired to provide the best customer service ever. Quality service needs to become a consistent behavior. It often becomes your most frequently talked about business characteristic. This program will help insure you:
Louis will make sure you leave the program excited and motivated for your next client encounter!
- Learn about the barriers to quality service,
- Understand how to exceed customer expectations, how to effective handle the telephone,
- Understand how customers will judge you,
- Evaluate the importance of quality service consistency,
- Learn how to make the phone your business partner.
- Learn the strategies for becoming a company the customer and your clients love to work with.
- Understand the strategies that must permeate from every interaction with your customer.
- Learn the difference between reality and appearance in the eyes of your customers. .
Biographies
Louis Feuer, MA, MSW, is the leading customer service trainer in the health care industry. Louis is formerly a social work administrator, hospital administrator, case manager, and director of professional development of a healthcare corporation with more than 6,000 staff. He has trained thousands of healthcare professionals in his more than 30 years in the industry.
Louis Feuer continues to lecture extensively throughout the US and Canada. Louis has written monthly columns on professional development issues for Continuing Care Magazine and The Case Manager magazine and presently writes a monthly column for HomeCare Magazine.
Insurance companies, hospitals, managed care companies, banks, homecare companies, medical product manufacturers have all turned to Louis for his advice and expertise. Louis is also the author of Customer Service Strategies for the Health Care Environment used by AHIP for our customer service training courses. Louis has been speaking to standing room only crowds for more than 20 years at Medtrade, the nation’s largest medical equipment trade show and conference.
Louis has the unique ability to educate and motivate in one dynamic session. No one does it better! This series of programs is for every member of your organization.
Gather your team around the phone and learn the strategies for building positive rapport with your clients. And now AHIP brings Louis’ dynamic, insightful and motivational programs to our members.
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