This Virtual Seminar has been cancelled.
Virtual Seminar:
Customer Service Strategies for Difficult TimesWith continuous changes in the industry, the key to increasing revenues is keeping the customer, building positive rapport and insuring that your front line staff are focused upon customer service. This dynamic and informative program will provide you the strategies that will separate you from the competition. Learn how to create the business relationship that provides you with the best public relations! Learn comments to avoid, how to handle complaints and how to enhance your customer relationship. This is not a good time to lose a customer and this program will help to insure that does not happen in your company. Get educated and motivated in one dynamic program.
Biography
Presented by Louis Feuer, MA, MSW, author of Customer Service Strategies for the Health Care Environment, one of the leading sales, marketing and customer service experts in the health care industry. Louis is also president of Dynamic Seminars & Consulting, Inc.
Outline
- Learn the barriers to quality service.
- Understand how to exceed customer expectations and to effectively handle the telephone.
- Understand how customers will judge you.
- Evaluate the importance of quality service consistency.
- Learn how to make the phone your business partner.
- Learn the strategies for becoming a company the customer/clients love to work with.
- Understand the strategies that must permeate from every interaction with your clients.
- Learn the difference between reality and appearance in the eyes of your customers.
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