This session will review how raw, unclassified data can be transformed into insightful analysis that can truly be acted upon. Speakers in this session will review how to build an end-to-end, actionable information strategy, and review some underlying technologies that can make A.I. a reality.
Health plans are adopting supply-chain management approaches, like those applied in the banking, airline, and travel industries, while also embracing the retailization of healthcare. Thus, the digital consumer experience has established an exciting opportunity for health plans to provide customer journeys with convenience, personalization, and transparency. This session will illustrate ways health plans can more effectively engage consumers to help optimize their digital health, such as implementing user-friendly decision support tools, real-time enrollment portals, customization reminders for payments, and 24/7 self-servicing account management.
Consumers are disrupting “business as usual” in the health care industry – challenging health plans to rethink how they interact with their members. Trends in health care transactions show that consumers do not view shopping online, or using a ride-sharing service, different from paying a medical bill or premium. Industry trends also delineate a clear correlation between the consumer’s payment experience and a health care organization’s brand. In this session, speakers will focus on how health plans can leverage trends to personalize and optimize member interactions, to ultimately drive engagement exponentially.
The management of chronic disease has made incremental improvements over the last 20 years. In this session, learn how wearable technology can affect how chronic disease is managed, and in some cases, improving the care management paradigm.