This session will provide an understanding of a health index; a single value metric that describes the health of a member or a population based on the assessment of ten dimensions of health. Attendees will understand how six of the dimensions form the impactable health index, which provides a specific prescription for health improvement for a member or a population. The speaker will provide examples of the index, and show how it can be used to provide significant impact on an individual’s health and well-being.
Today’s health care consumer has an expectation of contextual, unified, and real-time capabilities across their engagement with a health plan. Additionally, health plans are charged to deliver this experience in a cost-efficient and streamlined fashion. In this session, attendees will learn how integrated architectures can enrich consumer experiences, and create lower costs of ownership leading to positive outcomes for all stakeholders.
Speakers in this session will delve into a revealing case study, which outlines how member engagement can be used to improve quality performance and member satisfaction. Attendees will learn how to build a member experience that fosters engagement, and, in turn, develops stronger brand affinity with plan members. Speakers will share practical insights on program design, compelling results from a top performing plan employing this methodology, and learnings that will help you launch an effective engagement program.
Today’s consumers can call up a ride, rent a weekend flat, set up monthly payments, or find somebody to groom their dog—all within minutes online. Why is it so hard to recreate this experience within the health care system? This session will look at the unique challenges facing health plans, and offer a glimpse into the future of the online member experience.
Employee engagement is the single most important factor for a successful wellness program. In this session, learn about emerging partnerships, approaches, and technologies that are exponentially driving engagement, making employee programs seamless to the end-user while building communities within the organizations that implement them.