Having grown up with the Internet and a wealth of information at their fingertips, many millennials approach health care with different expectations and skill sets than previous generations. In this session, learn how millennials are approaching their employer benefit decisions, how their behavior and usage will influence the future of open enrollment and benefit design.
An effective Voice of the Customer (VoC) strategy is designed to capture the customer’s voice, analyze it to gain new insights, and then create meaningful change that improves the customer’s experiences with your organization. A VoC program can generate a lot of important insights, but making sure you get the most out of your initiatives, as well as ensuring that you are gathering high quality data isn’t always easy. Join this session to learn the keys to building a consumer-centric culture within your organization that exceeds standard expectations, and ensures that everyone in your organization is invested in the consumer-focused goals you are trying to achieve.
In today’s landscape of technology and personalization, data rules. Don’t get left behind as more employers and health plans leverage end-user data to make smarter program decisions. Join industry veterans in this session as they discuss some simple, yet cutting edge, approaches to data insights used by employers of all sizes and industries. Take a deep-dive into case studies and national trends, and learn how you can revolutionize your benefit solution strategy by putting your employees and end-users at the core of the program.
Workplaces have a unique power to reframe the mindset around health itself — from one of sickness to wellness. But how does an organization create a corporate wellness program that drives lasting behavioral change in its employees? In this session, gain actionable insight from one employer who acted to increase employee participation in its corporate wellness program, while managing rising health care costs and improving the employees’ overall health outcomes.