Many payers are willing to make the shift from being a health insurance provider to becoming a wellness organization. Effective complex care delivery and increased member engagement are two areas that require special focus in order to achieve this vision. Join this session to learn how one health insurance provider is leveraging physician-enhanced care plans, social determinants of health (SDOH) and technology to keep hospital readmission rates lower than average and their members healthier. Speakers will share best practices and lessons learned from a successful complex care delivery program and other transformation journeys.