This session will provide a compelling case for transformation as a priority for health plans. Attendees will learn why a combination of people, process and technology modernization is critical to meeting the challenges of today’s dynamic and competitive environment. Medicare and Medicare Advantage programs are growing due to the aging in of the Baby Boomers and health plans must successfully attract and retain those members while enabling a pleasing customer experience with the information and level of service expected of them. Internal staff must also have access to consistent information with the latest technology for both more efficient operations and increased customer satisfaction. Although sometimes de-prioritized, industry studies show that health plan executives recognize transformation as a critical strategy for growth and success. Join us to hear real-world insights from a health plan in the midst of making change a key organizational imperative.