Agenda
7:00 am – 7:00 pm
Registrations
-
, Convention Lounge
Registration and Information Desk
Presented by
8:30 am – 10:15 am
Keynote Sessions
-
8:30 am – 9:15 am, Lafite Ballroom
The Sum of Us: What Racism Costs Everyone and How We Can Prosper Together
-
Learn more about Heather McGhee
Heather McGhee,Author, New York Times Bestseller, The Sum of Us: What Racism Costs Everyone and How We Can Prosper Together
, -
Learn more about Vabren Watts, PhD
Vabren Watts, PhD,Director, Equity
, Health Affairs
-
Learn more about Heather McGhee
-
9:15 am – 10:15 am, Lafite Ballroom
Taking Action on Health Equity*
,- *This session will be available on-demand
-
Learn more about Marshall H. Chin, MD, MPH
Marshall H. Chin, MD, MPH,Richard Parrillo Family Professor of Healthcare Ethics, Department of Medicine, University of Chicago; Co-Chair, Centers for Medicare and Medicaid Services Health Care Payment Learning & Action Network Health Equity Advisory Team; & Co-Director
, Robert Wood Johnson Foundation Advancing Health Equity: Leading Care, Payment, & Systems Transformation National Program Office -
Learn more about Sinsi Hernández-Cancio, JD
Sinsi Hernández-Cancio, JD,Vice President for Health Justice
, National Partnership for Women and Families -
Learn more about Dora Hughes, MD, MPH
Dora Hughes, MD, MPH,Chief Medical Officer, Center for Medicare and Medicaid Innovation
, Centers for Medicare & Medicaid Services -
Learn more about Joneigh S. Khaldun, MD, MPH, FACEP
Joneigh S. Khaldun, MD, MPH, FACEP,Vice President & Chief Health Equity Officer
, CVS Health -
Learn more about Vabren Watts, PhD
Vabren Watts, PhD,Director, Equity
, Health Affairs
10:15 am – 7:00 pm
Exhibit Hall Opens

10:15 am – 11:00 am
Break

10:20 am – 10:55 am
Presentation Theaters
-
10:20 am – 10:35 am
-
Accelerating Enterprise-Wide Artificial Intelligence AdoptionPresented by
- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speakers
-
- John Keith, Exponential AI
- Nikhil Mendhi, Exponential AI
-
Deliver Personalized Behavioral Health Care at ScalePresented by
- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speaker
-
- Douglas Nemecek, MD, MBA, Evernorth
-
-
10:40 am – 10:55 am
-
Food is Medicine: Break the Cycle of Food Insecurity & Related Health ConditionsPresented by
- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speakers
-
- Jenna Amos, Freshly
- Amber Burrus, FreshlyWell
-
Delivering AI-Empowered Service in the Moments That MatterPresented by
- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speaker
-
- Jim Burke, Talkdesk
-
11:00 am – 11:45 am
Concurrent Sessions
-
11:00 am – 11:45 am
Concurrent Sessions
-
Addressing Equity, Prevention, and Community Health ImprovementPromoting Health Equity through Dedicated Community Outreach Initiatives
- Location
- Hermitage
- Speakers
-
- Robert Gluckman, MD, Providence Health Plan
- Keith Maccannon, AmeriHealth Caritas District of Columbia
- Joy Marsh, UCare
-
Advancing Alternative Payment Models and Value-Based Care StrategiesThe Technology and Teams Driving Value-Based Transformation*Presented by
- Location
- Bandol 1
- Speakers
-
- Todd Gottula, Clarify Health
- Michelle Marchese, Blue Cross Blue Shield of Michigan
- Malia Read, Anthem, Inc.
- Lisa White, Horizon Blue Cross Blue Shield of New Jersey
-
Care Management and Delivery TransformationNow Where Does Virtual Care Fit? Value on the Continuum of Whole-Person Health*Presented by
- Location
- Bandol 2
- Speakers
-
- Laurie Gehrt, MSN, MBA, RN, CSMC, FACHE, Blue Cross and Blue Shield of Kansas City
- Kim LaFontana, Teladoc Health
- Sarah Martin, BlueCross BlueShield of South Carolina
-
Data, Analytics and Actionable IntelligenceHow an Enterprise Clinical Data Strategy Drives Business Transformation
- Location
- Fleurie
- Speakers
-
- Paulo Pinho, MD, Diameter Health
- Darren Schulte, MD, Centene Corporation
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Industry Transformation, Disruption and Product InnovationPatient-First Health: An Analytics-Powered Approach to Integrated CarePresented by
- Location
- Castillion
- Speakers
-
- Himanshu Arora, Blue Cross Blue Shield of Massachusetts
- Kamalakar Jasti, Wellspan Health
- Amaresh Tripathy, Genpact
-
Next-Generation Consumer Experience and EngagementReshape Your Patient Management Strategy*Presented by
- Location
- Meursault 1&2
- Speaker
-
- Bill Barrar, 3M
-
Technology, Trends and Business InsightsBehavioral Science: The Key to Member Engagement in Your Digital SolutionPresented by
- Location
- Pomerol
- Speakers
-
- David Bardan, TytoCare
- Richard Mathera, Irrational Labs
- Shriya Palekar, TytoCare
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11:45 am – 1:15 pm
Lunch & Learns
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12:15 pm – 1:15 pm
Lunch will begin at 11:45 am. Speaking Sessions will begin promptly at 12:15 pm.
-
Addressing Equity, Prevention, and Community Health ImprovementTransforming the Future of Dermatology Through Genomic InnovationPresented by
- Location
- Pomerol
- Speakers
-
- Brook Brouha, MD, PhD, West Dermatology
- Loren Clarke, MD, DermTech LLC
-
Advancing Alternative Payment Models and Value-Based Care StrategiesWhy Enhancing Payer-Provider Collaboration is EssentialPresented by
- Location
- Hermitage
- Speakers
-
- Michael Palantoni, athenahealth
- Glenn Raley, Humana Inc.
-
Care Management and Delivery TransformationReshaping Care at Home with Innovative and Digital Care Models*Presented by
- Location
- Bandol 1
- Speakers
-
- Scott Bowers, Spiras Health
- Sara Crate, DispatchHealth
- Sonal Kathuria, Accenture
- Ashish V. Shah, Dina
-
Data, Analytics and Actionable IntelligenceRealigning Provider Incentives, Data, and Technology for Closing Gaps in CarePresented by
- Location
- Fleurie
- Speaker
-
- Chris Skowronek, Bamboo Health
-
Industry Transformation, Disruption and Product InnovationDigital Therapeutics: The Missing Approach for Mental HealthPresented by
- Location
- Castillion
- Speakers
-
- Gabriela Perez, Big Health
- Liz Rockett, MBA, MPH, Kaiser Permanente Ventures
-
Improving Accessibility, Affordability, and Transparency of Health CareReimagining Laboratory Benefit Management*Presented by
- Location
- Musigny 1&2
- Speakers
-
- Tanya Hendrickson, Optum
- John Hoffman, Optum
- Rahul Singal, MD, Avalon Healthcare Solutions
-
Next-Generation Consumer Experience and EngagementA Cloud-Based Solution for Enrollment, Billing and ClaimsPresented by
- Location
- Meursault 1&2
- Speaker
-
- Tom DeGemmis, Oracle
-
Technology, Trends and Business InsightsUnleashing More Effective Utilization Management*Presented by
- Location
- Bandol 2
- Speakers
-
- Jim McDonnell, Olive
- Deb Vona, Blue Cross Blue Shield of Massachusetts
-
1:15 pm – 1:45 pm
Break

1:25 pm – 1:40 pm
Presentation Theaters
-
-
Driving Operational Excellence with Enterprise Conversational AIPresented by
- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speaker
-
- Gary Fingerhut, Kore.ai
-
Combat Clinical Trial Fraud Using AnalyticsPresented by
- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speakers
-
- Michelle Rua, PSM, Integrity Advantage
- Mark Starinsky, AHFI, CFE, CHC, SA, Shift Technology
-
1:45 pm – 4:25 pm
Concurrent Sessions
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1:45 pm – 2:30 pm
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Addressing Equity, Prevention, and Community Health ImprovementAddressing SDOH to Achieve Health Equity for Members*
- Location
- Bandol 1
- Speakers
-
- Nebeyou Abebe, Highmark Health
- Djinge Lindsay, MD, MPH, CareFirst BlueCross BlueShield
-
Care Management and Delivery TransformationDigital Innovation in Addiction Treatment: Promising Evidence of Success*
- Location
- Musigny 1&2
- Speakers
-
- James A. Polo, MD, MBA, MSS, FAPA, Regence BlueCross BlueShield of Oregon
- Stephanie Strong, Boulder Care
-
Industry Transformation, Disruption and Product InnovationReimagine Digital Health to Empower Graceful At-Home AgingPresented by
- Location
- Hermitage
- Speaker
-
- Janet Dillione, Connect America
-
Improving Accessibility, Affordability, and Transparency of Health CareTransparency: Moving to an Open Book Approach in Payment IntegrityPresented by
- Location
- Fleurie
- Speaker
-
- Ryan Mooney, HealthEdge
-
Next-Generation Consumer Experience and EngagementDigital CX in Health Insurance: The Opportunity of Member Engagement*Presented by
- Location
- Meursault 1&2
- Speakers
-
- Kathleen Ellmore, Engagys
- Stan Opstad, Zipari
- Maryann Waugh, Zipari
-
Technology, Trends and Business InsightsComprehensive Virtual Behavioral Health: Innovative Paths to Better CarePresented by
- Location
- Castillion
- Speakers
-
- Ken Cahill, SilverCloud Health
- John Jesser, Amwell
- Jorge Palacios, SilverCloud Health
-
-
2:45 pm – 3:30 pm
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Addressing Equity, Prevention, and Community Health ImprovementHome-Delivered Meals and Health Workers: Partners to Support Vulnerable Members*Presented by
- Location
- Bandol 1
- Speakers
-
- Catherine Macpherson, MS, RDN, Mom’s Meals
- Gabriel Uribe, DSW, Inland Empire Health Plan (IEHP)
-
Advancing Alternative Payment Models and Value-Based Care StrategiesMaternity Value-Based Care Models – What’s Working and What’s Not*
- Location
- Meursault 1&2
- Speakers
-
- Joseph De Los Santos, MHA, Blue Shield of California
- Michele Wolfsberg, Point32Health
-
Data, Analytics and Actionable IntelligenceCan We Transform Health Plan Networks into Health Equity Networks?Presented by
- Location
- Fleurie
- Speaker
-
Industry Transformation, Disruption and Product InnovationThe Power of Virtual First Care to Improve Our Health Care System*
- Location
- Bandol 2
- Speakers
-
- Linette Demers, IMPACT
- Donald Jones, IMPACT
- James C. Margiotta, CVS Health
- Yavar Moghimi, MD, AmeriHealth Caritas
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Improving Accessibility, Affordability, and Transparency of Health CareBring Patient Insights into Focus with InteroperabilityPresented by
- Location
- Hermitage
- Speaker
-
- Andrew Borgschulte, Surescripts
-
Next-Generation Consumer Experience and EngagementThe New Price Transparency Landscape
- Location
- Pomerol
- Speaker
-
- Christi Skalka, Deloitte Consulting
-
Technology, Trends and Business InsightsCollaboration: The Key to Innovation & Sustainable Care Models in a Digital World*
- Location
- Musigny 1&2
- Speakers
-
- Chris Bailey, Velatura (Michigan Health Information Network)
- Brian Doheny, FACHE, Humana Inc.
- Tracy Rico, MHA, RN, Superior Health Plan
-
-
3:40 pm – 4:25 pm
-
Addressing Equity, Prevention, and Community Health ImprovementUnlock the Strategic, Financial, and Community Value of Advancing Health Equity*Presented by
- Location
- Bandol 1
- Speakers
-
- Jason Grau, PhD, Optum
- Sravanthi Padullaparti-Jackson, Optum
- Keith Shah, PhD, MBA, FACHE, Optum
-
Advancing Alternative Payment Models and Value-Based Care StrategiesThe Transformation of Kidney Care Delivery and Payment ModelsPresented by
- Location
- Hermitage
- Speaker
-
- Terry Ketchersid, MD, MBA, Fresenius Medical Care N.A.
-
Care Management and Delivery TransformationTechnology Trends in Care Re-design*
- Location
- Bandol 2
- Speakers
-
- Arta Bakshandeh DO, MA, Alignment Healthcare
- Kelli Barrieau, DNP, MBA, RN, NEA-BC, Commonwealth Care Alliance (CCA)
-
Data, Analytics and Actionable IntelligenceExtracting Dental Resource Consumption from Your Medical BudgetPresented by
- Location
- Fleurie
- Speaker
-
- Rae A. McIntee, DDS, MD, MBA, FACS, CPE, Blue Cross Blue Shield of Minnesota
-
Industry Transformation, Disruption and Product InnovationDeliver Meaningful Experiences at ScalePresented by
- Location
- Castillion
- Speakers
-
- Ken Dickson, Medica
- Kasey How, BlueCross BlueShield of South Carolina
- Chris Michalak, Virgin Pulse
- Megan Schmidt, Priority Health
-
Improving Accessibility, Affordability, and Transparency of Health CareHCBS: Where Are We Post-COVID?*
- Location
- Musigny 1&2
- Speakers
-
- Camille Dobson, MPA, ADvancing States
- Merrill Friedman, Elevance Health
- Christina Mills, Anthem, Inc.
-
Next-Generation Consumer Experience and EngagementCX Opportunities in a Post-Pandemic World*
- Location
- Meursault 1&2
- Speakers
-
- Rosadaliz Berríos Colón, Medical Card System, Inc.
- Ingrid C. Lindberg, Chief Customer
- Keith Maccannon, AmeriHealth Caritas District of Columbia
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Technology, Trends and Business InsightsFrom Vendor to Partner: Strategies to Support Consultative Client RelationshipsPresented by
- Location
- Pomerol
- Speakers
-
- Steve Albrecht, IBM Watson Health
- Kevin Ruane, IBM Watson Health
- Renee Wiczorek, IBM Watson Health
-
4:35 pm – 5:15 pm
Keynote Sessions
-
4:35 pm – 5:15 pm, Lafite Ballroom
Moving Forward: Partisanship, Policy, and Leadership in a New Political Landscape
-
Learn more about Governor John Kasich
Governor John Kasich,Former Governor of Ohio, 2011- 2019; CNN Senior Political Commentator; and Host of Kasich & Klepper Podcast
,
-
Learn more about Governor John Kasich
5:15 pm – 7:00 pm
Receptions

5:40 pm – 6:35 pm
Presentation Theaters
-
5:40 pm – 5:55 pm
-
Building a Member-Centric Platform for Health Care DisruptionPresented by
- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speaker
-
- Dwight French, Red Hat
-
Inspire Trusted Contact Center EngagementPresented by
- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speakers
-
- Steven Munnelly, Salesforce
- Samantha Murphy, Salesforce
-
-
6:00 pm – 6:15 pm
-
Engage Members in Mental Health Care with a Digital-First, Self-Help SolutionPresented by
- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speaker
-
- Jill O’Brien, Koa Health
-
Empower Your Members by Addressing Substance Use DisorderPresented by
- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speaker
-
- Steven White, Quit Genius
-
Agenda Filters
Sessions
7:00 am – 7:00 pm
,
Registrations
-
, Convention Lounge
Registration and Information Desk
Presented by- Share options
- Share on Facebook
- Share on Twitter
- Share on LinkedIn
8:30 am – 10:15 am
,
Keynote Sessions
-
8:30 am – 9:15 am, Lafite Ballroom
The Sum of Us: What Racism Costs Everyone and How We Can Prosper Together
-
Heather McGhee,Author, New York Times Bestseller, The Sum of Us: What Racism Costs Everyone and How We Can Prosper Together
, -
Vabren Watts, PhD,Director, Equity
, Health Affairs
- Share options
- Share on Facebook
- Share on Twitter
- Share on LinkedIn
-
-
9:15 am – 10:15 am, Lafite Ballroom
Taking Action on Health Equity*
,- *This session will be available on-demand
-
Marshall H. Chin, MD, MPH,Richard Parrillo Family Professor of Healthcare Ethics, Department of Medicine, University of Chicago; Co-Chair, Centers for Medicare and Medicaid Services Health Care Payment Learning & Action Network Health Equity Advisory Team; & Co-Director
, Robert Wood Johnson Foundation Advancing Health Equity: Leading Care, Payment, & Systems Transformation National Program Office -
Sinsi Hernández-Cancio, JD,Vice President for Health Justice
, National Partnership for Women and Families -
Dora Hughes, MD, MPH,Chief Medical Officer, Center for Medicare and Medicaid Innovation
, Centers for Medicare & Medicaid Services -
Joneigh S. Khaldun, MD, MPH, FACEP,Vice President & Chief Health Equity Officer
, CVS Health -
Vabren Watts, PhD,Director, Equity
, Health Affairs
- Share options
- Share on Facebook
- Share on Twitter
- Share on LinkedIn
10:15 am – 7:00 pm
,
Exhibit Hall Opens

10:15 am – 11:00 am
,
Break

10:20 am – 10:55 am
,
Presentation Theaters
-
10:20 am – 10:35 am
-
Accelerating Enterprise-Wide Artificial Intelligence Adoption
Presented by- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speakers
-
- John Keith, Exponential AI
- Nikhil Mendhi, Exponential AI
Details
AI (Artificial Intelligence) has the power to transform enterprise-wide processes and drive measurable business impact for payers. Join this session to learn how to unlock AI’s value as a decision intelligence platform for making real-time, integrated, contextual, and continuously-evolving decisions across core transactional processes at scale. Speakers will discuss examples of how leading payers apply and benefit from this innovative decision intelligence model.
-
Deliver Personalized Behavioral Health Care at Scale
Presented by- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speaker
-
- Douglas Nemecek, MD, MBA, Evernorth
Details
Join this session to learn how payers can deliver personalized behavioral health care at scale by incorporating innovation, data, and measurement to achieve quality care. This session will highlight an ecosystem of missed connections, and discuss how health insurance providers can improve access to affordable, equitable and high-quality care in a timely, personalized manner.
-
-
10:40 am – 10:55 am
-
Food is Medicine: Break the Cycle of Food Insecurity & Related Health Conditions
Presented by- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speakers
-
- Jenna Amos, Freshly
- Amber Burrus, FreshlyWell
Details
Engaging the most vulnerable and food insecure populations across geographies, providing access to healthy meals, and supporting them through nutrition therapy accelerates population health improvements. In this session, attendees will learn how a preventative care approach can help break the cycle of nutrition insecurity and alleviate the downstream impacts of inadequate nutrition on populations.
-
Delivering AI-Empowered Service in the Moments That Matter
Presented by- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speaker
-
- Jim Burke, Talkdesk
Details
Member experience has never been more important as consumer expectations rise, and tailored digital interactions become the norm in other industries. Members value informed and empowered service staff, channel choice, and convenient automation. Join this session to learn from new research on member preferences and best practices on how to build a personalized and unified member journey that turns experience into a competitive advantage.
-
11:00 am – 11:45 am
,
Concurrent Sessions
-
11:00 am – 11:45 am
Concurrent Sessions
-
Addressing Equity, Prevention, and Community Health Improvement
Promoting Health Equity through Dedicated Community Outreach Initiatives
- Location
- Hermitage
- Speakers
-
- Robert Gluckman, MD, Providence Health Plan
- Keith Maccannon, AmeriHealth Caritas District of Columbia
- Joy Marsh, UCare
Details
This session will explore health equity gaps in the U.S. that were exacerbated by the pandemic and outline how the payer industry can have a positive impact through dedicated community outreach efforts. Speakers will discuss best practices and strategies aimed at combatting health disparities and their impact on BIPOC communities, including promoting mental health resources, addressing chronic disease management and providing ongoing access to COVID-19 treatment and prevention.
-
Advancing Alternative Payment Models and Value-Based Care Strategies
The Technology and Teams Driving Value-Based Transformation*
Presented by- Location
- Bandol 1
- Speakers
-
- Todd Gottula, Clarify Health
- Michelle Marchese, Blue Cross Blue Shield of Michigan
- Malia Read, Anthem, Inc.
- Lisa White, Horizon Blue Cross Blue Shield of New Jersey
Details
Data analytics and artificial intelligence are becoming key investment areas to drive success in value-based programs. In this session, speakers who are shaping the future of value-based contracting, design, management, and engagement will discuss the technology and teams driving true value-based transformation.
- *This session will be available on-demand
-
Care Management and Delivery Transformation
Now Where Does Virtual Care Fit? Value on the Continuum of Whole-Person Health*
Presented by- Location
- Bandol 2
- Speakers
-
- Laurie Gehrt, MSN, MBA, RN, CSMC, FACHE, Blue Cross and Blue Shield of Kansas City
- Kim LaFontana, Teladoc Health
- Sarah Martin, BlueCross BlueShield of South Carolina
Details
During the height of the pandemic, virtual care was a lifeline for everyone—consumers and clinicians alike. But, as people return to “in-person” care settings, where does virtual care fit? During this session, speakers will discuss how organizations are thinking about the value of virtual care along the continuum of whole-person health, when a hybrid approach makes sense, and how primary care is being reimagined to improve chronic conditions and enable value-based care.
- *This session will be available on-demand
-
Data, Analytics and Actionable Intelligence
How an Enterprise Clinical Data Strategy Drives Business Transformation
- Location
- Fleurie
- Speakers
-
- Paulo Pinho, MD, Diameter Health
- Darren Schulte, MD, Centene Corporation
Details
Integrating clinical data into health plan operations presents both a new opportunity and a new imperative. While digital clinical data is highly available, the lack of standardization, disparate sources of data, and sheer volume demand the right technology infrastructure and an enterprise approach. Speakers in this session will discuss their organization’s journey to transform clinical data into an enterprise asset.
-
Industry Transformation, Disruption and Product Innovation
Patient-First Health: An Analytics-Powered Approach to Integrated Care
Presented by- Location
- Castillion
- Speakers
-
- Himanshu Arora, Blue Cross Blue Shield of Massachusetts
- Kamalakar Jasti, Wellspan Health
- Amaresh Tripathy, Genpact
Details
Patients are now empowered with information and options for how and where their health care dollar is spent. In this session, speakers will explore how leading payers and providers benefit from sharing member and clinical data. They will also discuss how they unlock predictive insights with AI and machine learning to take a data-driven approach to delivering high-quality, affordable care and better patient experiences.
-
Next-Generation Consumer Experience and Engagement
Reshape Your Patient Management Strategy*
Presented by- Location
- Meursault 1&2
- Speaker
-
- Bill Barrar, 3M
Details
Care management resources are often limited, which makes the decision of how to prioritize them crucial. Join this session to learn how to create better outcomes through directed care, drive appropriate patient engagement to eliminate waste, and view your members holistically to successfully improve overall quality of care and lower costs.
- *This session will be available on-demand
-
Technology, Trends and Business Insights
Behavioral Science: The Key to Member Engagement in Your Digital Solution
Presented by- Location
- Pomerol
- Speakers
-
- David Bardan, TytoCare
- Richard Mathera, Irrational Labs
- Shriya Palekar, TytoCare
Details
Health care insurers are increasingly moving to virtual-first and hybrid offerings. For these programs to succeed, member adoption will be important. This session will discuss the role of behavioral design in creating digital solutions with high adoption and engagement rates across different populations. Speakers will highlight diverse examples of member journeys that have transformed to digital and hybrid models.
-
11:45 am – 1:15 pm
,
Lunch & Learns
-
12:15 pm – 1:15 pm
Lunch will begin at 11:45 am. Speaking Sessions will begin promptly at 12:15 pm.
-
Addressing Equity, Prevention, and Community Health Improvement
Transforming the Future of Dermatology Through Genomic Innovation
Presented by- Location
- Pomerol
- Speakers
-
- Brook Brouha, MD, PhD, West Dermatology
- Loren Clarke, MD, DermTech LLC
Details
This session will explore how gene expression profiling (GEP) technology enhances melanoma detection by identifying high-risk lesions at their earliest stages. Attendees will hear the results of a recent validation study that establishes a high sensitivity and negative predictive value of GEP, and how these results were confirmed in a real-world intended-use population. The speaker will also discuss how GEP can reduce the cost of unnecessary biopsies and excisions performed on benign lesions.
-
Advancing Alternative Payment Models and Value-Based Care Strategies
Why Enhancing Payer-Provider Collaboration is Essential
Presented by- Location
- Hermitage
- Speakers
-
- Michael Palantoni, athenahealth
- Glenn Raley, Humana Inc.
Details
Gaps in care via traditional claims take ample time to address – if they surface at all. Learn how collaboration between payers and providers via bidirectional data exchange surfaces gaps in care clinicians can act on in real time, at the point of care, within their current workflows. The end result can enhance both clinical and financial outcomes, support value-based care and re-shift focus to where it belongs: on the patient for a healthier tomorrow.
-
Care Management and Delivery Transformation
Reshaping Care at Home with Innovative and Digital Care Models*
Presented by- Location
- Bandol 1
- Speakers
-
- Scott Bowers, Spiras Health
- Sara Crate, DispatchHealth
- Sonal Kathuria, Accenture
- Ashish V. Shah, Dina
Details
During the pandemic, many consumers preferred care options that would allow them to receive care at home. While the care-at-home market continues to be highly fragmented, payers and providers are evaluating new eco-system partnerships to enable patient-centered care. In this session, speakers will discuss innovations in care models to deliver and manage care at home, and address how patient care may vary across different conditions, socio-economic segments and backgrounds.
- *This session will be available on-demand
-
Data, Analytics and Actionable Intelligence
Realigning Provider Incentives, Data, and Technology for Closing Gaps in Care
Presented by- Location
- Fleurie
- Speaker
-
- Chris Skowronek, Bamboo Health
Details
Health insurance providers need more than just a data vendor partner. While real-time data is necessary to understand where and why members are getting care across the continuum, it may not always be sufficient on its own to enable providers to effectively make clinical decisions, influence outcomes, and close care gaps. In this session, speakers will challenge the status quo of data technologies, and conceptualize a strategy for providing value on top of real-time data.
-
Industry Transformation, Disruption and Product Innovation
Digital Therapeutics: The Missing Approach for Mental Health
Presented by- Location
- Castillion
- Speakers
-
- Gabriela Perez, Big Health
- Liz Rockett, MBA, MPH, Kaiser Permanente Ventures
Details
Over the past two years, nearly half of adult Americans have experienced a mental health issue due to the turbulence of the pandemic. Despite market innovations, several barriers to care (cost, accessibility, stigma, etc.) still exist and can prevent people from getting the care they need. Join this session to hear unique views of the mental health market, considerations for health plans and integrated health systems, and how the digital therapeutics market can address behavioral care.
-
Improving Accessibility, Affordability, and Transparency of Health Care
Reimagining Laboratory Benefit Management*
Presented by- Location
- Musigny 1&2
- Speakers
-
- Tanya Hendrickson, Optum
- John Hoffman, Optum
- Rahul Singal, MD, Avalon Healthcare Solutions
Details
Thirteen billion lab tests are performed every year, making lab testing a very highly used medical benefit. However, clinical efficacy data for laboratory tests is not always readily available and can raise questions about whether utilization is appropriate, potentially leading to unnecessary interventions and costs. Learn how you can better manage the lab benefit, realize significant cost savings and improve care quality, by aligning routine and genetic lab testing with clinical guidelines.
- *This session will be available on-demand
-
Next-Generation Consumer Experience and Engagement
A Cloud-Based Solution for Enrollment, Billing and Claims
Presented by- Location
- Meursault 1&2
- Speaker
-
- Tom DeGemmis, Oracle
Details
In this session, speakers will discuss enrollment, billing and claims issues from inflexible systems, inaccurate data, and lack of visibility of the member journey. Attendees will learn how a cloud-based solution solves these issues, how it helps health insurers and providers, and how it benefits members. Discover how to streamline member enrollments and claims processing, improve pricing and billing capabilities, and optimize data interoperability for a “golden record” of the member.
-
Technology, Trends and Business Insights
Unleashing More Effective Utilization Management*
Presented by- Location
- Bandol 2
- Speakers
-
- Jim McDonnell, Olive
- Deb Vona, Blue Cross Blue Shield of Massachusetts
Details
An industry leading health insurance provider recognized that prior authorization was a complex process that left both their provider network and plan members dissatisfied. Join this session for an in-depth discussion and learn about their journey to transform UM (utilization management), from vision to the implementation of AI technology, and how this decision to take back control of their UM programs led to more efficient programs and an improved member and provider experience.
- *This session will be available on-demand
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1:15 pm – 1:45 pm
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Break

1:25 pm – 1:40 pm
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Presentation Theaters
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Driving Operational Excellence with Enterprise Conversational AI
Presented by- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speaker
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- Gary Fingerhut, Kore.ai
Details
Conversational AI platforms are creating operational advantages throughout organizations by developing experiences that deliver extraordinary outcomes. This session will discuss the capabilities of an enterprise conversational AI platform, and provide insights on how to evaluate enterprise conversational AI platform providers. Attendees will learn how to attract and retain patients, members and employees, and improve patient access and health outcomes using AI technology.
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Combat Clinical Trial Fraud Using Analytics
Presented by- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speakers
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- Michelle Rua, PSM, Integrity Advantage
- Mark Starinsky, AHFI, CFE, CHC, SA, Shift Technology
Details
This session will explore the rise and impact of clinical trial fraud for Alzheimer’s Disease (AD) treatments in the Medicare program following CMS’ recent policy announcement on coverage of certain monoclonal antibody treatments. Participants in this session will learn more about the landscape of Alzheimer's clinical trials, the red flags of a fake clinical trial, and how advanced analytics can help to identify suspected fraud.
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1:45 pm – 4:25 pm
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Concurrent Sessions
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1:45 pm – 2:30 pm
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Addressing Equity, Prevention, and Community Health Improvement
Addressing SDOH to Achieve Health Equity for Members*
- Location
- Bandol 1
- Speakers
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- Nebeyou Abebe, Highmark Health
- Djinge Lindsay, MD, MPH, CareFirst BlueCross BlueShield
Details
Speakers in this session will explore different ways that social barriers and resulting health disparities manifest in their member’s lives. They will review a range of initiatives and innovative strategies that health plans are using to identify these social barriers and how they use that information to inform care and services to improve well-being and to advance health equity across a range of communities.
- *This session will be available on-demand
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Care Management and Delivery Transformation
Digital Innovation in Addiction Treatment: Promising Evidence of Success*
- Location
- Musigny 1&2
- Speakers
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- James A. Polo, MD, MBA, MSS, FAPA, Regence BlueCross BlueShield of Oregon
- Stephanie Strong, Boulder Care
Details
This session will discuss how a digital-first, team-based approach has reduced barriers for members seeking treatment for substance use disorders (SUD). Through a real-world example showing how services are provided to health plan members, including the role of telehealth, panelists will present compelling evidence for how this approach yields better clinical, functional, and affordability outcomes for people compared to industry benchmarks.
- *This session will be available on-demand
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Industry Transformation, Disruption and Product Innovation
Reimagine Digital Health to Empower Graceful At-Home Aging
Presented by- Location
- Hermitage
- Speaker
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- Janet Dillione, Connect America
Details
Most adults want to age gracefully in place, and studies show that people heal faster and better when they can live well at home. This session explores why the next generation of digital health solutions must be truly connective platforms that integrate life-saving technologies with an empathetic human touch. Attendees will learn how this approach can power smarter, more timely care and interventions that deliver better health outcomes and quality of life for aging and vulnerable populations.
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Improving Accessibility, Affordability, and Transparency of Health Care
Transparency: Moving to an Open Book Approach in Payment Integrity
Presented by- Location
- Fleurie
- Speaker
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- Ryan Mooney, HealthEdge
Details
The traditional approach to payment integrity can result in vendor dependency, disjointed data, inaccuracy, and waste. Join this session to learn how an innovative technological approach can enable payers to have greater control over their payment integrity processes with the ability to address root cause issues through transparency and authentic partnerships.
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Next-Generation Consumer Experience and Engagement
Digital CX in Health Insurance: The Opportunity of Member Engagement*
Presented by- Location
- Meursault 1&2
- Speakers
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- Kathleen Ellmore, Engagys
- Stan Opstad, Zipari
- Maryann Waugh, Zipari
Details
Digital consumer engagement (CX) can offer health insurance providers a way to improve and increase the impact of their member engagement and digital engagement investments. In this session, speakers will describe recent survey results, focusing on important discrepancies between member and payer perspectives and CX outcomes. Speakers will also discuss how digital CX solutions can help payers to drive better health outcomes, strengthen member engagement, and improve organizational efficiencies.
- *This session will be available on-demand
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Technology, Trends and Business Insights
Comprehensive Virtual Behavioral Health: Innovative Paths to Better Care
Presented by- Location
- Castillion
- Speakers
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- Ken Cahill, SilverCloud Health
- John Jesser, Amwell
- Jorge Palacios, SilverCloud Health
Details
Speakers in this session will discuss how payers can deliver personalized digital mental health tools to members with lower acuity conditions, and integrate virtual therapy and psychiatry for higher acuity care; this combination can allow real-time visibility into proven, evidence-based outcomes. Speakers will also demonstrate how automated care can be escalated to virtual care for early interventions, and discuss the clinical effectiveness of online cognitive behavioral therapy (CBT).
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2:45 pm – 3:30 pm
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Addressing Equity, Prevention, and Community Health Improvement
Home-Delivered Meals and Health Workers: Partners to Support Vulnerable Members*
Presented by- Location
- Bandol 1
- Speakers
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- Catherine Macpherson, MS, RDN, Mom’s Meals
- Gabriel Uribe, DSW, Inland Empire Health Plan (IEHP)
Details
Some patients lack the social supports and resources to follow a diet and lifestyle to manage their chronic conditions and improve their health status. In this session, attendees will learn about an innovative 6-month pilot program that combined home-delivered meals, produce, and pantry items with support from community health workers to help members better manage their chronic conditions.
- *This session will be available on-demand
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Advancing Alternative Payment Models and Value-Based Care Strategies
Maternity Value-Based Care Models – What’s Working and What’s Not*
- Location
- Meursault 1&2
- Speakers
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- Joseph De Los Santos, MHA, Blue Shield of California
- Michele Wolfsberg, Point32Health
Details
This session will explore how payers are developing novel approaches to improving outcomes for pregnant individuals and babies and reducing the cost of care. Panelists from health plans will share experiences, challenges, and successes implementing a value-based approach to maternal care; the importance of reducing disparities; and how data and other tools can support these efforts.
- *This session will be available on-demand
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Data, Analytics and Actionable Intelligence
Can We Transform Health Plan Networks into Health Equity Networks?
Presented by- Location
- Fleurie
- Speaker
Details
Substantial disparities in health care access and outcomes exist amongst disadvantaged and underserved populations, due to many factors including race, ethnicity, other demographic characteristics, as well as social determinants impacting health and the historical policies which led to them. Join this session to learn how health plans can collaborate with providers and community-based organizations to improve access to affordable, equitable and high-quality care.
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Industry Transformation, Disruption and Product Innovation
The Power of Virtual First Care to Improve Our Health Care System*
- Location
- Bandol 2
- Speakers
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- Linette Demers, IMPACT
- Donald Jones, IMPACT
- James C. Margiotta, CVS Health
- Yavar Moghimi, MD, AmeriHealth Caritas
Details
Virtual-first care (V1C) is a new care model centered on convenient, high-quality care that integrates a full suite of services tailored directly to patients’ clinical needs and preferences. Join this session to explore how virtual first care is distinct from traditional ‘virtual care’; emerging best practices for contracting with V1C providers amidst the evolving regulatory landscape; and the path forward for integrating V1C into patient-centric, outcomes-focused networks of care.
- *This session will be available on-demand
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Improving Accessibility, Affordability, and Transparency of Health Care
Bring Patient Insights into Focus with Interoperability
Presented by- Location
- Hermitage
- Speaker
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- Andrew Borgschulte, Surescripts
Details
Health insurers are collaborating with clinicians to improve member health, promote safety, and encourage effective care. When patient data is siloed across systems or otherwise hard to access, it can be difficult to coordinate care across providers and with health insurers. Speakers in this session will highlight ways to address care management challenges by facilitating electronic information exchange to support better-informed patient care, both at the point of care and between visits.
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Next-Generation Consumer Experience and Engagement
The New Price Transparency Landscape
- Location
- Pomerol
- Speaker
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- Christi Skalka, Deloitte Consulting
Details
What does the world look like for providers and health plans given the required disclosure of transparency information? Hear from an expert who has been on the front lines of supporting both providers and plans in this new world.
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Technology, Trends and Business Insights
Collaboration: The Key to Innovation & Sustainable Care Models in a Digital World*
- Location
- Musigny 1&2
- Speakers
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- Chris Bailey, Velatura (Michigan Health Information Network)
- Brian Doheny, FACHE, Humana Inc.
- Tracy Rico, MHA, RN, Superior Health Plan
Details
Effective industry collaboration includes people, process, and technology. Join this session to learn how a health insurer, health system, health information exchange and a technology vendor are partnering to deliver needed virtual behavioral health services and working to build a sustainable care model that focuses on digital health, real-time access to health information, and innovation.
- *This session is closed to press
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3:40 pm – 4:25 pm
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Addressing Equity, Prevention, and Community Health Improvement
Unlock the Strategic, Financial, and Community Value of Advancing Health Equity*
Presented by- Location
- Bandol 1
- Speakers
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- Jason Grau, PhD, Optum
- Sravanthi Padullaparti-Jackson, Optum
- Keith Shah, PhD, MBA, FACHE, Optum
Details
This session will explore implications of health inequities and what organizations can do to address them. Beyond the human toll, health inequities cost billions in excess medical care and untapped productivity. Attendees will learn about benefits of reducing inequities in one’s community, financial impact of structural bias, and data sets that can build a complete picture. The session will show how health equity investments support long-term strategic and financial sustainability.
- *This session will be available on-demand
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Advancing Alternative Payment Models and Value-Based Care Strategies
The Transformation of Kidney Care Delivery and Payment Models
Presented by- Location
- Hermitage
- Speaker
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- Terry Ketchersid, MD, MBA, Fresenius Medical Care N.A.
Details
New kidney care delivery and payment models are being implemented across the care continuum for renal disease. Speakers in this session will describe the care coordination services and close provider collaboration needed to achieve the best outcomes for patients with renal disease. Attendees will also learn how to evaluate value-based care (VBC) programs and pick the best partner.
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Care Management and Delivery Transformation
Technology Trends in Care Re-design*
- Location
- Bandol 2
- Speakers
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- Arta Bakshandeh DO, MA, Alignment Healthcare
- Kelli Barrieau, DNP, MBA, RN, NEA-BC, Commonwealth Care Alliance (CCA)
Details
Medicare Advantage (MA) members should be able to access personalized, convenient care through virtual and in-home services. They also should have access to an assigned care team that will design a plan based on their needs, values, and goals. The speakers will discuss the care model aims for their organization’s personalized, convenient care that includes both virtual and in-home components.
- *This session will be available on-demand
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Data, Analytics and Actionable Intelligence
Extracting Dental Resource Consumption from Your Medical Budget
Presented by- Location
- Fleurie
- Speaker
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- Rae A. McIntee, DDS, MD, MBA, FACS, CPE, Blue Cross Blue Shield of Minnesota
Details
Each year, millions of dollars are paid erroneously for dental services that are not covered benefits under the medical plan. Budgets and bottom lines take a big hit without the right technology, data, or clinical staff to catch this behavior early. Attendees will see how integrated data sets paired with advanced AI not only help detect outlier dental billing behavior but equips well-trained clinical staff to deep clean billing practices and protect their medical resources.
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Industry Transformation, Disruption and Product Innovation
Deliver Meaningful Experiences at Scale
Presented by- Location
- Castillion
- Speakers
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- Ken Dickson, Medica
- Kasey How, BlueCross BlueShield of South Carolina
- Chris Michalak, Virgin Pulse
- Megan Schmidt, Priority Health
Details
Payers agree that personalization is necessary for meeting member and client expectations, but implementing personalization strategies at scale can be difficult. Join this session to hear from multiple health insurers--all at different points on their growth journeys--about how they are leveraging an innovative partnership and digital health solutions to create personalized wellbeing strategies that are positively impacting health outcomes, community impact and growth.
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Improving Accessibility, Affordability, and Transparency of Health Care
HCBS: Where Are We Post-COVID?*
- Location
- Musigny 1&2
- Speakers
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- Camille Dobson, MPA, ADvancing States
- Merrill Friedman, Elevance Health
- Christina Mills, Anthem, Inc.
Details
The COVID pandemic resulted in disruptions in how people receive health care. In terms of home and community-based services (HCBS), the people who rely on HCBS and providers and health plans that deliver them experienced some special challenges. In this session, HCBS and disability experts will discuss some of the innovations developed by plans and providers to meet those challenges and key takeaways and the lessons learned.
- *This session will be available on-demand
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Next-Generation Consumer Experience and Engagement
CX Opportunities in a Post-Pandemic World*
- Location
- Meursault 1&2
- Speakers
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- Rosadaliz Berríos Colón, Medical Card System, Inc.
- Ingrid C. Lindberg, Chief Customer
- Keith Maccannon, AmeriHealth Caritas District of Columbia
Details
Speakers in this session will explore how CX leaders are reinventing their strategies to meet customer expectations in the post-pandemic 'New Normal'.
- *This session will be available on-demand
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Technology, Trends and Business Insights
From Vendor to Partner: Strategies to Support Consultative Client Relationships
Presented by- Location
- Pomerol
- Speakers
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- Steve Albrecht, IBM Watson Health
- Kevin Ruane, IBM Watson Health
- Renee Wiczorek, IBM Watson Health
Details
Payers have an opportunity to grow their strategic consulting relationships with their employer clients, who seek a closer view of the factors that impact employee health so they can drive better outcomes and design stronger benefits programs. In this session, speakers will discuss the critical data and analytics capabilities of employer reporting, and strategies payers should use to demonstrate value to clients, improve employee satisfaction, and strengthen long-term partnerships.
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4:35 pm – 5:15 pm
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Keynote Sessions
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4:35 pm – 5:15 pm, Lafite Ballroom
Moving Forward: Partisanship, Policy, and Leadership in a New Political Landscape
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Governor John Kasich,Former Governor of Ohio, 2011- 2019; CNN Senior Political Commentator; and Host of Kasich & Klepper Podcast
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- Share options
- Share on Facebook
- Share on Twitter
- Share on LinkedIn
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5:15 pm – 7:00 pm
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Receptions

5:40 pm – 6:35 pm
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Presentation Theaters
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5:40 pm – 5:55 pm
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Building a Member-Centric Platform for Health Care Disruption
Presented by- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speaker
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- Dwight French, Red Hat
Details
The companies that have changed our culture have one thing in common; they have created new consumer-centric operating models and disrupted the status quo. In this session, learn how payer organizations are leveraging open-source solutions to build a member-centric platform, enabling innovation while driving out complexity. Attendees will learn how to treat “everything as code” while building and operating common, reusable components for software development and infrastructure.
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Inspire Trusted Contact Center Engagement
Presented by- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speakers
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- Steven Munnelly, Salesforce
- Samantha Murphy, Salesforce
Details
The future of health relies on payers efficiently engaging members, providers, and all other stakeholders through timely, personalized interactions. In this session, learn how payers can use customer relationship management (CRM) technology to personalize outreach, automate workflows, enhance customer service and elevate care. Speakers will discuss how to create exceptional experiences for members and providers at every point of contact, and how your organization can achieve service excellence.
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6:00 pm – 6:15 pm
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Engage Members in Mental Health Care with a Digital-First, Self-Help Solution
Presented by- Location
- Presentation Theater 1 – Booth 127, Cristal Ballroom
- Speaker
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- Jill O’Brien, Koa Health
Details
Learn how the latest innovations in digital-first mental health solutions can help you engage individuals across the care continuum—including the large portion of members that will never seek face-to-face care due to stigma and access to care. Powered by a proprietary AI recommendation engine, these self-help tools support the most common mental health challenges – burnout, difficult emotions, stress, loneliness, social anxiety – and have clinically validated results.
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Empower Your Members by Addressing Substance Use Disorder
Presented by- Location
- Presentation Theater 2 – Booth 927, Cristal Ballroom
- Speaker
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- Steven White, Quit Genius
Details
Currently, 20% of U.S. deaths are attributed to tobacco, alcohol and other drugs, and illicit substance use and addiction are currently two of the largest preventable causes of death. This session will explore what COVID has taught us about the accelerating substance use disorder epidemic, the social and economic factors that contribute to substance use disorder, and how health insurance providers can assist their employer clients with innovative addiction treatment resources.
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