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Customer Service Strategies For The Health Care Environment

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This newly revised and updated course provides you and your team with the tools needed to create a consumer-driven organization in a post-reform environment. Learn how to effectively manage and tap the skills within today’s multi-generational workforce. Discover how a diverse workforce can strengthen your customer service team and build strong client relationships.  Examine various tools and techniques to monitor and improve the quality of services provided. The course includes a review of the most common customer complaints, how to address them, and how they can serve as a tool to enhance the services provided to consumers. The future is clear. Healthcare is moving toward a consumer-centric paradigm. Customer Service Strategies for the Health Care Environment can be one step in your journey toward this future.

What You’ll Learn

  • Strategies for improving relationships with customers
  • How to create a customer-driven organization
  • Ways to improve performance of the customer service team
  • Overview of the accreditation process and how it relates to customer service issues
  • Definition of leadership qualities and roles
  • Methods for monitoring problem areas
  • How to analyze business service cycles
  • Tools for communicating more effectively
  • Barriers to outstanding service
  • Relevant terms, case scenarios, and key concepts

Who Should Take This Course

  • Customer service representatives who work for health insurance plans and providers
  • Call center employees
  • Account managers
  • Business solutions specialists; technical advisors
  • Consumer and customer advocates
  • Eligibility business analysts
  • Managers who supervise frontline employees
  • Others in related fields who seek more knowledge about customer service

Enrollment

  • $195 AHIP Members
  • $240 Non-members

To enroll in a course, or purchase a text book, please log in, and browse our online catalog. If you are a new user, please register for an account to get started.

Earn a Designation

This course is good towards earning the following professional designation:

Healthcare Customer Service Associate (HCSA)