Customer Service Strategies For The Health Care Environment


To stay truly competitive in today’s health care environment, customer-facing organizations understand the value of making service a priority. To help you better serve your members, clients, and customers, AHIP’s Customer Service Strategies for the Health Care Environment online course provides you with the tools to turn your team into customer service stars, so your entire organization benefits.

At a Glance

  • 18-hour course length, plus 1 exam
  • Students have up to 90 days to complete course
  • Counts toward HCSA professional designation
  • Flexible, self-paced online format
  • Mobile-friendly
  • Technical support available by phone or email

What You’ll Learn

  • How to create a customer-driven organization
  • Discover time-tested strategies for improving relationships with customers, including how to address the most common customer complains
  • Become a better manager: learn how effectively manage and tap into the skills of today’s multi-generational workforce
  • Get a solid overview of the accreditation process and how it relates to customer service
  • Define leadership qualities and the roles of effective leaders
  • Explore new methods for monitoring problem areas
  • Take home new tools for analyzing business service cycles
  • Practice smart tactics for more effective communication
  • Remove the barriers to outstanding service

Who Should Take This Course

  • Account managers
  • Business solutions specialists
  • Call center employees
  • Consumer and customer advocates
  • Customer service representatives
  • Eligibility business analysts
  • Managers
  • Technical advisors


  • $195 AHIP Members
  • $240 Non-members

To enroll in a course, please log in and browse our online catalog. If you are a new user, please create an account to get started.

For even greater ROI, contact our experts at or call the Support Team at 800.509.4422. We can create a custom blend of courses, test prep classes, and group sessions that make the most sense for you and your budget.

Earn a Career-Driving Professional Designation

This course is good toward earning the following designation:


" "