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Customer Service Strategies For The Health Care Environment

by AHIP Insurance Education

July 12, 2016

This newly revised and updated course provides you and your team with the tools needed to create a consumer-driven organization in a post-reform environment. Learn how to effectively manage and tap the skills within today’s multi-generational workforce. Discover how a diverse workforce can strengthen your customer service team and build strong client relationships.  Examine various tools and techniques to monitor and improve the quality of services provided. The course includes a review of the most common customer complaints, how to address them, and how they can serve as a tool to enhance the services provided to consumers. The future is clear. Healthcare is moving toward a consumer-centric paradigm. Customer Service Strategies for the Health Care Environment can be one step in your journey toward this future.

What You’ll Learn:

  • Strategies for improving relationships with customers
  • How to create a customer-driven organization
  • Ways to improve performance of the customer service team
  • Overview of the accreditation process and how it relates to customer service issues
  • Definition of leadership qualities and roles
  • Methods for monitoring problem areas
  • How to analyze business service cycles
  • Tools for communicating more effectively
  • Barriers to outstanding service
  • Relevant terms, case scenarios, and key concepts

Who Should take this Course:

  • Customer service representatives who work for health insurance plans and providers
  • Call center employees
  • Account managers
  • Business solutions specialists; technical advisors
  • Consumer and customer advocates
  • Eligibility business analysts
  • Managers who supervise frontline employees
  • Others in related fields who seek more knowledge about customer service

Enrollment

$195 AHIP Members; $240 Non-members

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Earn a Designation

This course is good towards earning the following professional designation:

Healthcare Customer Service Associate (HCSA)