Health Insurance 101: An Orientation

This cornerstone course is more than an introduction to our fast-changing industry. It’s a jumping off point that helps you get up-to-speed or up-to-date, to help you do your job even better. Created by AHIP insurance experts, the Health Insurance 101: An Orientation online course provides a comprehensive overview of how health insurance works while preparing you for opportunities to come.

At a Glance

  • 4.5-hour course length, plus 1 exam
  • Students have up to 90 days to complete course
  • Counts toward ITP professional designation
  • Flexible, self-paced online format
  • Technical support available by phone or email

What You’ll Learn

  • Gain a wide understanding of how today’s health insurance industry works
  • Learn the operational side: how the industry is organized, as well as such key areas as enrollment, claims, and customer service
  • Dig deeper as you encounter such specialized areas as clinical quality, utilization management, and pharmacy benefit management
  • Take a closer look at the regulatory side, including federal and state regulations, compliance, and ethics
  • Examine how health insurance products are priced, marketing, and sold
  • Explore how the culture of wellness and bending the cost curve are transforming health care
  • Focus on the end user as you learn more about the customer experience

Who Should Take This Course

  • Agents and brokers
  • Employees new to the health insurance industry
  • Individuals who wish to review health insurance fundamentals
  • Underwriters


  • $90 AHIP Members
  • $110 Non-members

To enroll in a course, please log in and browse our online catalog. If you are a new user, please create an account to get started.

For even greater ROI, contact our experts at or call the Support Team at 800.509.4422. We can create a custom blend of courses, test prep classes, and group sessions that make the most sense for you and your budget.

Earn a Career-Driving Professional Designation

This course is good toward earning the following designation:


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