2017 Open Enrollment Season is Approaching: Are you Ready?

  • August 25, 2016
  • 1:00 PM – 2:00 PM ET
  • Online

Health plans and health exchanges expect member rates to increase upwards of 60 percent this year alone. Balancing this increase along with unexpected events like staff reductions, strikes, unforeseen or special projects can add additional complexity during your busiest season.

Register for this live webinar hosted by Dell Services and discover how to take control of the member experience, increase organizational flexibility, and reduce your costs by leveraging innovative staffing services. Our panel of industry-leading experts will review the state of the marketplace, share real-life success stories, and provide tips on ensuring your full-time and/or temporary staff is ready to handle this season’s surge in demand.

Webinar participants will learn:

  • Tips to prepare for open enrollment and other special projects
  • When and when not to outsource
  • Common pitfalls to avoid related to staffing
  • Secrets to ensure claims staff productivity

Who should attend:

If you have concerns about staff allocations for the upcoming open enrollment season, or you think you might need temporary staff to augment your team for special projects, this webinar is for you. Additionally, individuals responsible for the following business functions will find value in the content of this webinar:

  • Call Center
  • Claims Support and Processing
  • Customer Service
  • Enrollment and Billing
  • Human Resources
  • Member Services
  • Operations
  • Staffing & Talent Retention


David Buchanan mug

David Buchanan, Health Plan Innovation & Consulting, Dell Services



Donna Reed mugDonna Reed, Managing Director, Health Plans, Dell Services



Anna Mathy mugAnna Mathy, Healthcare Staffing Senior Leader, Dell Services