2020’s Mental Health Crisis: How Virtual Care is Playing a Critical Role

  • September 16, 2020
  • 1:00 PM – 2:00 PM ET
  • Online

COVID-19 is far from over in the United States, with cases continuing to surge in many parts of the country and a second wave imminent. What was once a novel and acute crisis has now grown into a chronic and long-term stressor. On top of the unique stressors brought on by the pandemic—prolonged isolation, fear of infection, job insecurities, and disruptions to school and daycare schedules—other pressing concerns regarding social justice and economic vulnerability are adding to an alarming increase in demand for mental health services.

The field of behavioral health care has seen dramatic change in recent months, from the presenting clinical issues of individual patients, to the urgent need for telehealth adoption by both providers and patients, to the significant increase in overall demand for mental health care.  As leaders of the nation’s leading telehealth company’s behavioral health program, our panelists have tracked these changes closely; studying the impact of the COVID-19 pandemic on mental health and quickly expanding Amwell’s behavioral health offering to meet the growing demand.  Additionally, they have continued to share best practices in the telebehavioral healthcare delivery learned from years of experience working with health plan clients to better meet the mental health needs of their members across all 50 states.

We will discuss:

  • The growth in health plan adoption and member utilization of behavioral health
  • An update on the impact of COVID-19 on mental health, especially within at-risk populations
  • How health plans can leverage virtual care for mental health
  • Considerations for behavioral health treatment needs moving forward
  • The future of tele-behavioral health


Lindsay Henderson, PsyD
Clinical Psychologist & Director of Psychological Services

As the director of Amwell’s therapy program, Dr. Henderson focuses on fostering connection, learning, and professional development for the 1600+ therapists across the 50 states, as well as the development of treatment programs to address specific clinical populations served by Amwell.  Additionally, she serves as a clinical liaison and behavioral health subject matter expert to Amwell account management, sales, marketing, and communication teams.  She also actively sees therapy patients on the system, and is passionate about practicing in a telehealth setting.

Prior to joining AmWell as a provider in 2015, Dr. Henderson was a staff psychologist at McLean Hospital in the Boston area and Clinical Instructor in Psychiatry at Harvard Medical School, where she specialized in working with adolescents and their families. She received her undergraduate education at St Lawrence University and Masters & Doctorate in Clinical Psychology from William James College.

Elena Kazakevich, LCSW
Senior Manager of Clinical Programs

Elena has been at Amwell for more than 3 years developing clinical programs within therapy and psychiatry. With a background in social work and business, Elena is passionate about helping people with their mental and emotional well-being at scale, which makes the behavioral telehealth industry a perfect place to work. She received her MSW degree from the Boston College Graduate School of Social Work.

Outside of work, Elena volunteers as a managing director for the Boston chapter of the Girls in Tech advisory board, a global non-profit empowering woman in the workplace. In her spare time, Elena practices Chinese face reading and energy healing, and is working on her yoga headstand as her latest quarantine project.