2021 Perspectives: The Essential Role of
Whole Person Virtual Care

  • February 02, 2021
  • 1:00 PM – 2:00 PM ET
  • Online

Virtual care took a dramatic turn in 2020. A global pandemic limited patient access to many health care providers and the world turned to telemedicine as its alternative. Pre-COVID consumers’ interest in virtual care was at nearly 11%. Now, 76% of US consumers are interested in virtual care. Whole person, data-driven virtual care is fast becoming the way to empower people to live their healthiest lives. Comprehensive digital health—inclusive of primary care, mental healthcare, wellness and prevention, chronic care management, acute and specialty care—now enables consumers and providers more access than ever to improve health outcomes and reduce the cost of care.

During this webinar, Kelly Bliss, President of US Group Health, Teladoc Health and Matt Eyles, President & CEO of AHIP, will share their perspectives on these changes and how health plans can prepare to:

  1. Enable episodic care and longitudinal healthcare relationships
  2. Enhance the consumer experience through new engagement technologies
  3. Deliver evidence-based care and quality at scale
  4. Empower a new era of clinical collaboration
  5. Extend healthcare to underserved populations around the world

Attendees will learn:

  • How health insurance providers define value and what plan sponsors want
  • Why the digital gateway to health care lies within building networks around strong virtual offerings
  • How innovation in member experience and engagement are transforming care
  • About the importance of partnering with a trusted global leader to drive virtual care strategy


Kelly Bliss
President of U.S. Group Health
Teladoc Health

As the President of U.S. Group Health, Ms. Bliss oversees product development, client management and growth organizations for the business. Ms. Bliss has strong expertise in creating cohesive client-focused organizations. Most recently, she held the position of Chief Client Officer at Teladoc Health. Under her leadership, client services achieved record growth and retention through a focus on delivering value, and a best-in-class experience to our clients.

Ms. Bliss also built and managed high-functioning, global teams at companies such as Best Doctors and InterSystems. At Best Doctors, she served as Chief of Staff, leading the organization’s key strategic growth initiatives until the eventual acquisition by Teladoc Health in 2017.

Ms. Bliss serves as executive sponsor for the Teladoc Health Women’s Network and holds a Bachelor’s Degree in Industrial Psychology from Nichols College.

Matthew Eyles
President & CEO

Matt Eyles is President & CEO of America’s Health Insurance Plans (AHIP), the national trade association representing health insurance providers. Matt leads the association toward fulfilling its mission and vision: expanding access to affordable health care coverage to all Americans, through a competitive marketplace that fosters choice, quality, and innovation.

Matt has more than two decades of health care experience in the private sector and in government. He has led teams at Fortune 200 health care companies in diverse roles – including public policy, government affairs, advocacy and corporate communications – with both a U.S. and global focus.

Matt is on the Board of Directors of the National Health Council and was previously on the Board of the Network for Excellence in Health Innovation (NEHI). He also is a member of the Association Committee of 100 (C100) of the U.S. Chamber of Commerce. Matt was named a Healthcare Power Player by Business Insider in 2019, among the 100 Most Influential People in Health Care in 2018 and 2019 by Modern Healthcare, and as a Top Lobbyist for 2019 by The Hill.