Washington, D.C.

Nashville, TN


21st Century Consumers Want More Than 20th Century Healthcare

  • April 25, 2017
  • 2:00 PM – 3:00 PM ET
  • Online

Research indicates that healthcare consumers want health and care services provided virtually and on their terms — services they want, when and where they want them — when healthy and well, ill or injured, or with ongoing health challenges. In short, 21st century healthcare, yet, few are being offered the services they are prepared to use.

The webinar will present the results of a consumer survey that assessed how active healthcare consumers are in relation to their own health and healthcare; potential motivators that induce healthcare consumers to be more involved; how consumers prefer to receive healthcare services (including in-person and virtual), and consumer levels of interest in and comfort with receiving healthcare services virtually.

Webinar participants will learn:

  • The reasons why consumer demand for virtual healthcare and services signals a wake-up call for both payers and providers who are not yet transforming health and care services
  • The factors that make the current market environment ripe for payers and providers to act now to meet expectations and accelerate virtual health adoption
  • The necessary practical steps to seize the virtual healthcare opportunity

Who should attend: Innovators and business owners at payer organizations as well as individuals at payers responsible for managing and engaging providers


heather-valterisHeather Valteris, US Business Marketing Officer, Cigna
Heather Valteris is the US Business Marketing Officer at Cigna, responsible for driving marketing strategy, planning, and execution across all US business and individual segments as well as cross-segment marketing strategies related to voluntary benefits, private exchanges, and customer engagement. Heather joined Cigna in 2014, after 20 years in consumer marketing and analytics.

frances-dareFrances Dare, Managing Director, Accenture
Frances Dare is a Managing Director in Accenture’s Health Strategy practice and has also led Accenture’s Virtual Health practice from its inception. For more than 25 years Frances has led healthcare innovation at the intersection of business and clinical models. She is passionate about bringing health services to consumers where they are, actively engaging beneficiaries, and effectively managing both patients and populations.