Labor arbitrage in health care is dying. What’s next?

  • May 17, 2016
  • 2:00 PM – 3:00 PM ET
  • Online


Payers have historically used sourcing primarily to leverage labor arbitrage. While labor arbitrage is still achievable to a lesser extent, payers must switch gears to a new partnership model of consumption-based, innovative and flexible arrangements that are transforming the sourcing process and adding value to their organization.

Webinar participants will learn:

  • The latest health plans sourcing strategies
  • How automation and analytics are becoming mainstream in sourcing
  • How operating and delivery models will evolve to As-a-Service

Who should attend: Chief Operating Officers, Operating Vice Presidents, line of business owners or heads of lines of business including Claims, Membership, Care Management, Provider Networks, Finance and Administration, and Human Resources


Theresa GaffneyTheresa Gaffney, Managing Director, Health and Public Service, Accenture – Moderator
Theresa is a seasoned healthcare professional with over fifteen years of experience in Healthcare IT Strategy, Planning and Solution Management, preceded by fifteen years of experience in business/relationship development, strategic planning, marketing and sales support in the medical device and pharmaceutical & biotech industries. Theresa also spent two years as a management consultant focused on start up, venture backed companies in medical devices and biotech. Theresa’s domain expertise also stems from seven years as a health care professional delivering care, conducting and publishing on clinical research. Theresa earned her Bachelor of Science in Nursing at the University of Massachusetts and her MBA from the Arthur D. Little School of Management.

Rob MurphyRobert Murphy, Managing Director, Health and Public Service, Accenture – panelist
Rob Murphy leads Accenture’s Payer Operations Practice and has more than 25 years of experience assisting health insurers in the improvement of core operations. Rob also specializes in medical cost transformation and has led several large insurers through operations transformations. Rob graduated from the University of Nebraska – Lincoln and holds an MBA and Masters of Health Science from the University of Florida.

Barbra McGannBarbra McGann, Executive Vice President, Business Operations Research, HfS Research
Barbra’s scope of work covers the business process outsourcing and emerging “As-a-Service Economy,” as well diving into themes such as talent and design thinking, and industry and functional areas of Healthcare, Life Sciences, and Public Sector. Barbra’s experience includes:

  • Researching, analyzing and advising on market and competitive moves and meaning
  • Developing organic and inorganic strategies to drive growth of new and mature offerings with business process services
  • Building partnerships and strategies for joint success

She spent 20 years at Accenture and prior years in marketing and not-for-profit management roles. Barbra earned a Bachelor of Arts degree in English with Honors, and was recognized for outstanding leadership in Volunteerism with the Chet Pagni Service Award, from the University of San Diego. She’s also completed post-graduate executive leadership work at Northwestern University and Smith College.

Participants will learn


Automation and analytics are becoming mainstream in sourcing


Health plan sourcing strategies


Operating and delivery models will evolve to As-a-Service