Automation and the Pandemic

  • September 23, 2020
  • 1:00 PM – 2:00 PM ET
  • Online

The COVID-19 pandemic has brought significant changes to health care, disrupting traditional business models and processes for both health care providers and health insurance providers. In response, many organizations have accelerated their plans for digital transformation, including automation. How should an organization approach automation?

In this webinar we will explore how health care organizations have successfully introduced and expanded automation, and are positioning automation to meet some of the new challenges posed by the pandemic and its fallout.

Attendees will learn about:

  • The impact of COVID-19 on the health care industry
  • The role of automation in meeting pandemic-related challenges
  • The role of automation in digital transformation


Yan Chow, MD, MBA
Global Healthcare Leader
Automation Anywhere

Dr. Yan Chow is Global Healthcare Leader at Automation Anywhere, which provides intelligent automation software to automate manual, repetitive tasks and manage complex, unstructured data. Dr. Chow was formerly Medical Director for Digital Medicine at Amgen and Director of the Innovation & Advanced Technology Group at Kaiser Permanente. Dr. Chow co-founded a venture-funded NLP analytics startup and has 3 U.S. patents. In 2014 he was recognized by Healthcare IT News as one of the top healthcare innovation leaders in the nation. Dr. Chow earned his A.B. from Harvard, M.D. from UC San Diego, and MBA from UC Berkeley.

Joe Bechtel, MBA
Associate Director — Automation Engineering

Joe Bechtel is the Associate Director of Intelligent Automation Strategy and Delivery for Humana, where he is working on expanding and transforming automation capabilities across the enterprise. Joe has a passion for integrating technology to streamline patient care by supporting the clinician to be closer to patients at the right time and in the right place of their healthcare journey.

Joe has ten years’ experience maximizing value with new and emerging technology within Healthcare Services and Pharmacy Benefit Managers. He strives to improve patient experience and outcomes by using his established, clinician centered approach while structuring for cognitive automation discovery and delivery.

Joe is a graduate of Syracuse University with a Master’s degree in Business Administration and has consulted with national and global firms on streamlining Operational Excellence and scaling a Digital Workforce.