Benchmarking Consumer Demands: Delivering Care Beyond the Clinical

  • November 05, 2019
  • 2:00 PM – 3:00 PM ET
  • Online

Health care consumers expect to be engaged in their health not only in the doctor’s office, but in their everyday life. Demonstrated by the millions of consumers turning to wearables, apps, and digital services, consumers are seeking convenient options that help them better manage their lifestyle. Seeing the opportunity to better impact and engage with members, leading health care organizations are integrating digital tools and experiences deeply into their offerings. These groups are proving that in order to meet the growing expectations of consumers, they must offer digital-first experiences.

Growing bodies of research show that an integrated model – leveraging both human and digital touchpoints – is necessary to engage members where they are in their everyday life and to better address their ‘whole-health.’ Trends in continuous monitoring programs powered by personal health data are paving the way for organizations to build a model of care delivered in the home, from the phone, or on-the-go. To help health insurance providers better understand how to use these data and the technology available, Humana and Validic offer the industry benchmarks, best practices, and market guidance driving care beyond the clinical and meeting ever-evolving consumer expectations.

Attendees will learn:

  • How organizations can benchmark their innovation in meeting consumer demands to better address whole-health
  • How to “meet members where they are” by integrating digital and human touch points outside the clinical setting and leveraging personal health data in programs of care
  • Future opportunities to make use of personal health data in programs of care to improve lifestyle behaviors


Drew Schiller
CEO at Validic

Drew Schiller co-founded and serves as the Chief Executive Officer and Board Director at Validic, the digital health platform for connecting patient-generated data from in-home medical devices, health apps, and wearables to the healthcare system. A patented technologist, Drew believes that technology will humanize the healthcare experience for patients and care providers. He regularly speaks and writes on a variety of topics, including advancements in consumer health data and standards, the future of digital health technology, overcoming barriers to interoperability and data access, as well as the ROI and opportunities in remote monitoring.

Drew is a Board Member of the Consumer Technology Association (CTA) Health & Fitness Technology Division and a member of the CTA Board of Industry Leaders. Drew also contributes to advancing the industry through CTA policy efforts and his involvement with the CTA Health & Fitness Technology Standards Subdivision. Drew serves on the Board for the eHealth Initiative (eHI) and participates in the eHI Policy Steering Committee. Drew is also on the Board of the Council for Entrepreneurial Development (CED) in North Carolina. He served as a Team Member for the Clinical Trials Transformation Institute (CTTI) project Advancing the Use of Mobile Technologies for Data Capture & Improved Clinical Trials. Drew previously served on the Federal Advisory Committee joint HITPC/HITSC API Task Force on Meaningful Use 3.

Roberto Roitz
Director of Strategic Partnerships at Humana

Roberto Roitz currently leads the Discovery and Strategic Partnerships Team for Digital Health & Analytics at Humana. The primary focus of the team is to scout and identify the best external partners to help us solve challenging business problems and bend trend in new, innovative ways. The team manages a coordinated and deliberate approach to build a pipeline of external partnerships so that Humana continues to be “the partner of choice.” Roberto was part of the Humana Health Ventures Team based in Palo Alto, where he made investments in Omada Health, Livongo Health, and Aspire Health. Before joining Humana, Roberto worked at Arthur D. Little.

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