BPaaS: How Process Outsourcing Helps
Health Insurance Providers Compete

  • December 03, 2021
  • 2:00 PM – 3:00 PM ET
  • Online

Burdened with inflexible and costly legacy systems, health insurance providers are struggling to support the transformation efforts that will help them access modern technologies that enable interoperability, improve efficiency and support digital member experiences. To stay competitive, many are now looking to outsource core operational processes to organizations that can provide specialized, expert services while reducing IT expenses and risk.

In this webinar, we will compare the features and benefits of various outsourcing options. We will also provide insights on the business conditions and critical success factors that support process outsourcing, helping insurance providers recognize when the time is right to explore these solutions. Finally, we’ll share some outsourcing success stories, to help plans recognize the benefits available through outsourcing various business processes.

Attendees will:

  1. Gain a better understanding of the differences and critical success factors across various process outsourcing solutions
  2. Learn how to recognize the conditions that suggest the time is right to consider an outsourcing option
  3. Be inspired by the successes other health insurance providers are realizing through select process outsourcing solutions


Loran Miller
Director, Healthcare Practice

Loran Miller is a Director in AArete’s healthcare practice with 10 years of experience working alongside organizations to develop innovative strategies, increase operational efficiency, and improve profitability. He has extensive strategic and operational experience and has led numerous enterprise level engagements with Commercial Payers, MCOs, and other healthcare delivery organizations.

Loran focuses on bringing the right combination of advanced data analytics and industry knowledge to develop tailored data driven solutions for his clients’ most complex problems. He has extensive expertise in strategic and financial planning, payer operations, network development, utilization management, and process design improvement.

Based out of AArete’s Chicago office, Loran holds a Bachelor of Science in Economics and a Bachelor of Science in Business Administration from Skidmore College. 

Kim K. Ryals
Senior Manager, Business Product Management

Kim Ryals is a Senior Manager with Conduent with more than 20 years of health plan experience as a strategic advisor across multiple lines of business.  She works closely with both local and national healthcare organizations to implement solutions to improve performance and reduce cost.  Her direct experience in software solutions, operations, compliance, finance, and corporate strategy contribute to her success in aligning cross functional teams to achieve unified, sustainable results.