Building a Better Model for Care at Home

  • August 18, 2020
  • 1:00 PM – 2:00 PM ET
  • Online

Now, more than ever, transitioning care home is mission-critical as COVID-19 further spotlights the instability of institution-based care. Reimagining the home as a destination of care across the entire continuum requires the adoption of 3 pillars of care management. This includes embracing technology, evaluating and addressing non-clinical needs, and finding ways to provide critical support that has been stripped away as an unintended result of an overburdened system, social distancing and self-isolation.

It’s through a holistic approach that health insurance providers can pave better care pathways home, ensuring that our most vulnerable populations are shielded from the disparities and realities of a system shuttering under the impact of an already compromised approach to acute care.

Join our expert panel as they discuss insights and best practices of unlocking the value of health-at-home.

Attendees will learn: 

  • The benefits of a unified post-acute continuum
  • Opportunities to leverage patient-centric care management to ‘supercharge’ care at home
  • How to recognize the importance of transitional care support for elderly and vulnerable patients


Mary Naylor, PhD, RN, FAAN
Marian S. Ware Professor in Gerontology
Director of the NewCourtland Center for Transitions and Health

Dr. Mary Naylor is a pioneer in the design, evaluation, and spread of health care innovations that have significantly improved the outcomes of chronically ill older adults and their family caregivers, while reducing health care costs. Since 1990, she has led a multidisciplinary team of clinical scholars and health services researchers, resulting in the Transitional Care Model, a cost-effective advanced practice nurse-led model to improve the transitions of older adults who are navigating complex and often fragmented systems of care.

Dr. Naylor is a member of the National Academy of Medicine’s Leadership Consortium on Value & Science-Driven Health Care and co-chairs the Care Culture and Decision-Making Innovation Collaborative. She is also a member of the RAND Health Board of Advisors, the Agency for Healthcare Research and Quality’s National Advisory Council and the Board of the Dorothy Rider Pool Health Care Trust. Additionally, she serves as a member of Villanova University’s Board of Trustees.

Dr. Naylor received her Bachelor of Science in Nursing from Villanova University, and her Master of Science in Nursing and Ph.D. from the University of Pennsylvania.

Terri Maxwell PhD, APRN
Chief Clinical Officer
Turn-Key Health, a CareCentrix Company

As the Chief Clinical Officer of Turn-Key Health, a national population health palliative care company, Terri Maxwell PhD, APRN is responsible for clinical care development, delivery, competence, and quality.

Dr. Maxwell practiced as an advanced practice nurse in oncology for over 20 years before focusing her career on improving care for persons with serious and advanced illness. She received a bachelor’s degree in nursing from the University of Rhode Island and a master’s and PhD from the University of Pennsylvania.

She is a Soros Faculty Scholar for the Project on Death in America and a graduate of the Harvard Program in Palliative Care Education and Practice. She is a widely published author, a frequent presenter at state and national meetings, and the recent recipient of the University of Pennsylvania School of Nursing’s Lillian Sholtis Brunner Award for Innovation.

Melissa Carr
General Manager, Home Services

Melissa Carr brings more than 15 years of experience in healthcare leadership to CareCentrix. Melissa comes to CareCentrix from Express Scripts, formerly Medco Health Solutions, where she was the GM for Member Experience and Home Delivery, responsible for patient and provider digital strategies and the multi-billion dollar home delivery pharmacy. Previously, Melissa was an actuarial analyst at United Healthcare.