When consumers have better health care experiences, we all do better. AHIP’s commitment to guiding greater health extends to the Consumer Experience & Digital Health Forum Online.
Experience a dynamic, results-focused program powered by the innovators, visionaries, and forward-thinkers who are changing how health care works. AHIP’s Virtual Consumer Experience & Digital Health Forum is will offer industry perspectives on health IT advancements and how digital health technology is improving health equity, data exchange, interoperability, consumer experience, and patient care. Hear how leading organizations are implementing digital and telehealth solutions, explore case studies and lessons learned, and gather best practices to take back to your organization.
Expect a program with greater scope, heightened relevance, and countless opportunities to network with health insurance provider leadership, solutions providers, and colleagues. No wonder thousands of professionals return to #AHIPDigital year after year.
The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.
Health care consumers expect quick, accurate and frictionless answers to their questions, as influenced by their experience with online retailers. Join this session to learn several ways health insurance providers can revise their consumer service strategies by embracing omnichannel solutions. Speakers will discuss how intelligent automation can solve multi-dimensional, complex business problems and accelerate digital transformation of the consumer experience.
For health insurance providers, providing members with integrated care can mean the difference between marginal impact and truly delivering meaningful, sustainable health outcomes. Attend this session to learn how integrated, intuitive tools treating the whole person can drive greater member engagement and adoption, and help members meet their healthy lifestyle goals.
If the answer is no, you’re not alone! Over 70% of recent survey respondents think building and launching price comparison tools will be difficult. Join this informative session to learn how you can help reduce burden on your IT resources and meet compliance rules. You’ll walk away with knowledge of the most recent key provisions within the Transparency in Coverage and No Surprises Act to help guide your operational plan forward to compliance.
This session will explore the health care transparency landscape and what consumers can expect to see over the coming years. Speakers will discuss the numerous interacting federal requirements for disclosing health care and prescription drug prices impacting providers and insurance providers and discuss the short and long term implications for consumers and how health insurance providers should view these sweeping changes.
The complexity of the health care system is driving significant, avoidable medical and administrative costs. Health insurance providers are uniquely positioned to deliver better member experiences and drive affordability by tackling the root causes of health care system complexity. Speakers in this session will explore the impacts of health care system literacy, and identify opportunities for payers to enhance member experiences by removing unnecessary complexity.
Employees supported in protecting and improving their physical health are notably more engaged, committed, and productive. This trend, with the on-going decentralization of the workplace, elevates the need for virtual care. Employers want market-leading programs that deliver personalized and clinically-validated experiences. Learn how health insurance providers can meet these demands while also addressing access to care with innovative digital solutions.
In a health sector bombarded with labels such as InsurTech, HlthTech and AgeTech…what’s in a name? Now there’s another category being promoted by consumer-centric health companies: Payvider. Join this session to learn how payers and providers are working together in a relationship aligned around shared financial risk and improved clinical outcomes to deliver a tightly integrated, value-driven health care experience.
Recent market changes have made multichannel, personalized communication an urgent and mandatory requirement for health insurance providers. Join this session to learn how to implement an effective, multichannel communications strategy that aligns with your members’ preferences. Panelists will leverage industry-specific consumer experience expertise to discuss key convergent research findings from two recent member survey initiatives.
The pandemic has put a spotlight on the effectiveness and wide availability of digital and virtual mental health care, and by doing so might have thrown a lifeline to our mental health system. This session will provide an overview of the digital behavioral health landscape and offer perspectives on consumer engagement, and whether these solutions are having a positive effect on health outcomes.
As health insurance providers continue to face high demand for mental health care services, removing barriers to accessing care is a top priority. While one-on-one tele-therapy is now an accepted part of the new transition to virtual care, it is not a silver bullet. Join this session to learn about other digital mental health care solutions that will increase health care access, are scalable, and can deliver clinically effective care.
The CMS Transparency in Coverage Rule requires health insurance providers to disclose detailed pricing and cost-sharing information as early as 2022. Join this practical session to learn about short-term final rule compliance requirements and five data-focused strategies to achieve long-term member experience enhancements.
How can organizations enable a truly consumer-first digital experience that puts patients in control of their own health care journey? This session will describe the fundamental steps health care organizations and employers are taking to create a consumer-first system of health. Attendees will learn how to deliver consumer engagement through an experience the consumer expects and embraces.
The COVID-19 pandemic caused the health care industry to digitally transform at a swift, unexpected rate. This highlighted data interoperability, and its role in enabling new collaborations, streamlining communications, supporting value-based care, and ultimately, improving lives. Speakers in this session will discuss the role of data in supporting care delivery, and how they are engaging consumers in a data-driven way.
2021 has proven a tipping point for virtual and digital health, as payers try to define the future of care delivery. Integrated care models across physical and mental health, and a hybrid of virtual and in-person care show promise, but how do these apply to a senior population? This session will focus on why payers should be looking at these models for Medicare Advantage, and how they can complement existing value-based care partnerships.
This session will break down the impact of COVID-19 on the determination of Stars scores and what to expect in 2022, the role of behavioral economics in improving both clinical and quality outcomes, and how to leverage digital health technologies to improve chronic care management for vulnerable populations.
In this session, four patient panelists will share insights on how to empower members with the cost and quality information they need to make smarter health care choices. Panelists will discuss how health insurance providers can strengthen their digital experiences, and ensure their member engagement efforts are exceeding expectations.
Join this session to learn how one health insurance provider used voice-of-the-customer data to improve its digital assets, including its website and mobile applications. Speakers will discuss what drives member satisfaction, and why data should be continuously analyzed to help achieve service excellence. Attendees will also learn how the organization increased its customer experience scores, and earned international recognition for online best practices.
Join this session to learn how one health insurance provider rapidly deployed video technology to virtualize their care management programs. Their approach allowed the organization to quickly scale to emerging market needs, such as maternal child health and pediatric care. Speakers will discuss how a hybrid model of care management can improve member experience and support payer-driven clinical engagement programs.
The ongoing strain of public health emergencies, combined with recent social and economic instability, have drawn attention to long-standing issues around access to equitable health care. This session will discuss how virtual care supports strategic health initiatives for vulnerable populations. Attendees will learn about frameworks for leveraging virtual care as a remedy for access issues and improving health outcomes.
Payers are transforming processes, technology, and teams to better attract, retain, and engage consumers, yet siloed data and disparate point solutions continue to challenge momentum. This session will explore how payers can deploy customer relationship management (CRM) technology to personalize outreach, enhance customer service, elevate care and disease management, and optimize utilization management.
Social isolation and loneliness are risk factors for long-term health effects and early mortality, and the pandemic has exacerbated the impact in the senior population. This session will explore the importance of social engagement to support healthy aging. Panelists will discuss how technology and virtual solutions may hold the key to mitigating the increase in social isolation.
Women’s health has historically been overlooked, a trend which has evolved over the last decade. Femtech includes a range of innovations and digital solutions dedicated to supporting, promoting, and improving women’s health. Speakers in this session will explore the femtech landscape; what the future holds for this flourishing market segment and movement; and how they are working to close the gender health gap with technology.
A recent survey of U.S. physicians reveals that almost 70% of doctors are dissatisfied with the outcomes and effectiveness of conventional tobacco cessation treatment strategies. Join this session to hear a candid and disruptive conversation on treating tobacco users with novel approaches that integrate both technology and behavioral support.
This session will explore novel patient-centered primary care innovations, designed to meet people where they are with innovative payment and delivery strategies. Speakers will discuss new approaches to delivering continuous and connected care that’s affordable, transparent, and accessible.
Today’s health care consumers require simple, connected, and personalized engagement, starting with open enrollment and throughout their health journey. Join this session to learn how connected experiences make it easier for consumers to enroll in and access high-quality health care coverage. Attendees will also learn strategies to boost member satisfaction scores and star ratings.
This session will address the changing mental health care landscape, and employers’ increased focus on the mental wellness of their employees and their families. Attendees will learn about the stigmas and biases surrounding mental health, the importance of caring for the whole person, the future of mental health in the next 5-10 years, and the sustainability of mental health programs and value-based care.
This session will explore the scope of the mental health crisis, the importance of taking a preventative approach to this challenge, and the role virtual mental health providers play in increasing access and consumer experience for all populations. This session will also explore changing business models in virtual care delivery—from employer-first models to expansion into commercial plans.
Today, we all live in a hybrid world. Consumers now expect in-person and virtual fluidity across work, shopping, services and more. This session will give attendees a unique view on how to rethink care delivery through the lens of the modern consumer journey. By rethinking the fundamental patient journey, organizations can meet the demand for better consumer experiences, and improve longitudinal care for a greater number of patients.
Today’s consumer is more empowered than ever before—they expect convenient and affordable care options. For providers and payers to meet the needs of their patients and members, they must provide convenient, integrated care tools, such as telehealth and remote monitoring. Join this session to learn how consumerism is changing the health care industry, and what health insurance providers should consider as they determine their digital health and patient care strategies.
Loneliness is a universal disease. As evidence mounts around the negative health impacts from loneliness, health insurance providers can identify new and impactful ways to address factors that drive health outside the doctor’s office. Learn how organizations can use human connection to ward off loneliness, close gaps in care, and reduce costly negative health events, yielding members who are empowered to live their best lives.
Member experience has never been more important, as consumer expectations for convenient and connected service rise and tailored digital interactions become the norm. From quality ratings shifts to increased market competition and consolidation, building better relationships with members is now a strategic priority. Join this session to learn about new research on member preferences, and explore solutions to synchronize and personalize each member touchpoint in a differentiated member journey.
With musculoskeletal (MSK) disorders resulting in significant annual costs to employers, choosing the right MSK solution is more important than ever. Join this session to learn how to evaluate MSK solutions in terms of efficacy, engagement, retention and cost savings. Speakers will discuss how to evaluate ROI claims for MSK disorders through a clinical lens, and provide best practices for vetting a digital therapeutic.
No travel is required for this year’s conference. All you’ll need is access to your computer or mobile device.
You’ll find a fully interactive conference experience – from start to finish. Chat with other conference attendees, speakers, exhibitors. Take the opportunity to ask questions in sessions.
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The First and Only Consumer Experience Platform Built for Health Insurance