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2021 Consumer Experience & Digital Health Forum

  • December 07 – 09, 2021
  • Virtual
  • About
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about

Virtual

The Breakthroughs that Guide Greater Health

When consumers have better health care experiences, we all do better. AHIP’s commitment to guiding greater health extends to the Consumer Experience & Digital Health Forum Online.

Experience a dynamic, results-focused program powered by the innovators, visionaries, and forward-thinkers who are changing how health care works. AHIP’s Virtual Consumer Experience & Digital Health Forum is will offer industry perspectives on health IT advancements and how digital health technology is improving health equity, data exchange, interoperability, consumer experience, and patient care. Hear how leading organizations are implementing digital and telehealth solutions, explore case studies and lessons learned, and gather best practices to take back to your organization.

Expect a program with greater scope, heightened relevance, and countless opportunities to network with health insurance provider leadership, solutions providers, and colleagues. No wonder thousands of professionals return to #AHIPDigital year after year.

Who should attend?

The conference is ideal for marketing/communications/branding, digital, product development, innovation, business strategy, customer service, wellness, technology, and telehealth teams.


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December 07
9:00 am - 5:30 pm
Registration Desk Email: Registrations@ahip.org for questions
10:35 am - 10:45 am
Spotlight Session

Sponsored by Koa Health

10:45 am - 11:00 am
Welcome and Opening Session
11:00 am - 11:30 am
Keynote Session
ONC Top Health Technology Policy Priorities
11:30 am - 12:00 pm
Keynote Session
CMS Top Health Technology Policy Priorities
12:00 pm - 1:00 pm
Break with Solutions Providers
1:00 pm - 1:45 pm
Concurrent Sessions
Data, Analytics & Actionable Intelligence

Lead with Intelligence in Personalized Member Service

Presented by SoftServe
Technology, Tools & Strategies for Virtual & Collaborative Care

Providing Members with Seamless, Intuitive, Integrated Whole Person Care

Presented by Teladoc Health
Industry Disruption & Product Innovation to Meet Consumer Needs

Is Your Team Equipped to Meet the Price Transparency in Coverage Mandates?

Presented by Change Healthcare
1:45 pm - 2:30 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

The Health Price Transparency Landscape: What Consumers Can Expect Next Year

Data, Analytics & Actionable Intelligence

The Cost of Health Care System Complexity

Presented by Accenture
Technology, Tools & Strategies for Virtual & Collaborative Care

Advancing Care Management Strategies with Clinical-Grade Virtual Care

Presented by SWORD Health
Industry Disruption & Product Innovation to Meet Consumer Needs

They Call Themselves Payviders, Connecting Around Value

2:30 pm - 3:00 pm
Break with Solutions Providers
3:00 pm - 3:45 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

The Time for Multichannel is Now: Drive Outcomes by Engaging on Members’ Terms

Presented by Zipari
Data, Analytics & Actionable Intelligence

The Promise of Digital Behavioral Health Solutions

Technology, Tools & Strategies for Virtual & Collaborative Care

Enhancing Mental Health Care Access with Digital Solutions

Presented by Meru Health
Industry Disruption & Product Innovation to Meet Consumer Needs

Data Makes the Difference: Five Strategies to Support Price Transparency

Presented by IBM Watson Health
3:45 pm - 4:30 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Delivering Personalized Consumer Journeys at Scale

Presented by b.well Connected Health
Data, Analytics & Actionable Intelligence

From Data Insights to Improving Lives

Presented by Google Cloud
Technology, Tools & Strategies for Virtual & Collaborative Care

Designing Value-Based Virtual Care for Medicare Advantage

Presented by Vida Health
Industry Disruption & Product Innovation to Meet Consumer Needs

Strengthening Stars Scores Through Digital Health and Behavioral Economics

Presented by Wellth
4:30 pm - 4:40 pm
Spotlight Session

Sponsored by Hello Heart

4:45 pm - 5:30 pm
Keynote Session
Telehealth in a Post COVID-19 World
December 08
9:00 am - 5:30 pm
Registration Desk – Email: Registrations@ahip.org for questions
10:00 am - 10:30 am
Coffee Break with Solutions Providers
10:50 am - 11:00 am
Spotlight Session

Sponsored by Kaia Health

11:00 am - 11:45 am
Keynote Session
Health Insurance Provider Interoperability Town Hall
11:45 am - 12:30 pm
Keynote Session
Fireside Chat with Mario Schlosser
12:30 pm - 1:15 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Real Talk: Patient Perspectives on Building Trust and User Experience

Presented by HealthSparq
Data, Analytics & Actionable Intelligence

Using Voice-of-the-Customer Data to Achieve Service Excellence

Technology, Tools & Strategies for Virtual & Collaborative Care

Deploying Virtual Engagements to Strengthen Care Management Experiences

Industry Disruption & Product Innovation to Meet Consumer Needs

Improving Health Equity Through Virtual Care

Presented by Included Health
1:15 pm - 2:00 pm
Break with Solutions Providers
2:00 pm - 2:45 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Roadmap to Implementing Advanced EOBs

Data, Analytics & Actionable Intelligence

Improve Outcomes, Drive Growth, Boost Experiences: Pragmatic, Revolutionary CRM

Presented by Perficient
Technology, Tools & Strategies for Virtual & Collaborative Care

The Power of Social Connection in Improving Health and Well-Being

Presented by Tivity Health
Industry Disruption & Product Innovation to Meet Consumer Needs

How Femtech is Closing the Gender Health Gap

2:45 pm - 3:30 pm
Concurrent Sessions
Technology, Tools & Strategies for Virtual & Collaborative Care

Quit “Quitting Smoking”: A New Approach for Failed Treatment Plans

Presented by Pivot Inc.
Industry Disruption & Product Innovation to Meet Consumer Needs

Increasing Quality through Delivery and Payment Innovation

3:30 pm - 4:15 pm
Break with Solutions Providers
4:20 pm - 4:30 pm
Spotlight Session

Sponsored by eMindful

4:30 pm - 5:15 pm
Keynote Session
The Future of Consumer-Facing Digital Health Platforms and Apps
December 09
9:00 am - 5:30 pm
Registration Desk – Email: Registrations@ahip.org for questions
10:20 am - 10:30 am
Spotlight Session

Sponsored by emocha Health

10:30 am - 11:15 am
Keynote Session
How to Sustain the Rapid Pace of innovation Post-Pandemic
11:15 am - 12:00 pm
Keynote Session
Bridging Health Disparities with Technology and Data-Driven Innovation
12:00 pm - 12:45 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Supercharge Your Managed Care Experience

Presented by Salesforce
Data, Analytics & Actionable Intelligence

How Employers Can Improve Mental Health Care Delivery

Presented by Spring Health
Technology, Tools & Strategies for Virtual & Collaborative Care

Ensuring Quality Mental Health Support is Available to Those in Need

12:45 pm - 1:30 pm
Break with Solutions Providers
1:30 pm - 2:15 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

How Modern Consumer Strategies Can Improve Care Delivery

Presented by Eden Health
Technology, Tools & Strategies for Virtual & Collaborative Care

Remote Monitoring and Telehealth in a Consumer-Centric World

Presented by Health Recovery Solutions
Industry Disruption & Product Innovation to Meet Consumer Needs

Power of Connection: Empowering Older Adults and Caregivers

2:15 pm - 3:00 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Creating Moments That Matter to Improve Member Experience

Presented by Talkdesk
Technology, Tools & Strategies for Virtual & Collaborative Care

Does Digital Health Savings Deliver in the Real World?

Industry Disruption & Product Innovation to Meet Consumer Needs

ROI Beyond the Numbers: How to Choose an Evidence-Based MSK Solution

Presented by Kaia Health
3:00 pm - 3:30 pm
Break with Solutions Providers
3:30 pm - 4:15 pm
Keynote Session
Can Big Tech Really Disrupt Health Care?
4:15 pm - 5:00 pm
Keynote Session
How Public Policy Can Enable Trustworthy AI in Health Care
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The Conference is Online

No travel is required for this year’s conference. All you’ll need is access to your computer or mobile device.

You’ll find a fully interactive conference experience – from start to finish. Chat with other conference attendees, speakers, exhibitors. Take the opportunity to ask questions in sessions.

Solutions Providers

Platinum LEVEL

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Gold LEVEL

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Silver level

Bronze level