Washington, D.C.

Nashville, TN


Consumer Experience & Digital Health Forum 2017

  • December 05 – 07, 2017
  • Nashville, TN
  • About
  • Agenda
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Nashville, TN

This fall, experience the nexus of consumer satisfaction and targeted technology. During AHIP’s Consumer Experience & Digital Health Forum, in partnership with the Nashville Health Care Council, discover how smart technology and consumer-focused strategies can advance affordability, value, and customer satisfaction.

You’ll take home timely ideas, partnership prospects, and digital tools that can optimize your organization’s collaboration and connectivity.

Who should attend?

There’s so much to learn and so much information to take home, your team will want to “divide and conquer.” Choose from five educational tracks. Or mix and match the tracks and sessions that fit your organization’s needs. Explore all your options.

  • Next Generation Consumer Engagement and Branding
  • Leveraging Data Analytics and Insights
  • Technologies and Tools for Connected and Collaborative Care
  • Infrastructure and Business Model Innovation
  • Reaching Consumers at Work: Transformation of Employer Health Benefits

The conference also includes a 50+ company exhibit hall showcasing the latest products and services that are helping health plans succeed.

In Partnership with the Nashville Health Care Council

Team Discounts
For every two individuals from an AHIP member health plan organization who registers and pays for the SAME PROGRAM, a third receives a FREE registration to the same program.

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December 05
8:00 am - 5:30 pm
Registration and Information Desk Open
Sponsored by Optum Registration Desk will also be open 3:00 pm – 5:00 pm on Monday, December 4th.
11:00 am - 11:00 am
Conference Moderator
Alexandra Drane, Co-Founder of Eliza Corporation; Co-Founder of Engage with Grace
11:30 am - 1:00 pm
Lunch in the Exhibit Hall
1:00 pm - 1:45 am
General Session
Anticipating a Moving Target: A Way Forward on Health Care
1:45 pm - 2:45 pm
General Session
Making Health Care Work Better: Lessons from Leaders at the Forefront of Health Innovation and Transformation
2:45 pm - 3:00 pm
Coffee Break
3:00 pm - 3:45 pm
Concurrent Sessions
Data Analytics & Actionable Intelligence

A.I. Trends to Watch in 2018

The Current State of Trust in Health Care

Infrastructure and Business Model

User-Centered Design: A Silver Bullet to Soaring Drug Costs in America?

Powered by Connecture, Inc.

Trends to Watch in Employer Health Benefits

Treating Mental Health through Tech-Enabled Care: A Modern Approach to Therapy

3:45 pm - 3:55 pm
Transition Break
3:55 pm - 4:40 pm
Concurrent Sessions

Achieving Member-Driven Transformation

Powered by NTT DATA

Getting Sticky: Creating Experiences Consumers Will Actually Use

Powered by Welltok

Impacting Patient and Provider Engagement at the Point-of-Care

Powered by Surescripts
Data Analytics & Actionable Intelligence

Using Data and Analytics to Drive Consumer Engagement

Powered by Optum

Building a “Game-Changing” Employee Benefits Strategy

4:40 pm - 4:45 pm
Transition Break
4:45 pm - 5:30 pm
Concurrent Sessions

Driving Patient Engagement through Mobile Services

Powered by Wellframe
Infrastructure and Business Model

Health Care CX: Managing Consumer Convergence

Data Analytics & Actionable Intelligence

Using Financial Engagement as a Lever for Consumer Engagement

Powered by Change Healthcare

Changing the Paradigm: What Innovative Employers are Looking for and How They’re Getting It Done

The Connected Senior: Transformation of Senior Fitness and Health and Wellness

Powered by Tivity Health
5:30 pm - 6:30 pm
Opening Reception in the Exhibit Hall
December 06
7:30 am - 5:15 pm
Registration and Information Desk Open
Sponsored by Optum
8:15 am - 9:00 am
Breakfast Briefings
Data Analytics & Actionable Intelligence

Is Actionable Information the New A.I.?

Powered by Colibrium Partners, LLC

Must-Try Engagement Strategies for Improving Member Satisfaction

Powered by Softheon

Five Consumer Insights to Drive Consumer Engagement

Powered by InstaMed

The Essentials of Chronic Disease Management

9:00 am - 9:45 am
Coffee Break in the Exhibit Hall
9:45 am - 10:45 am
General Session
Designing Consumer-Centered Solutions that Scale and Deliver Value:
The CXO Challenge
10:45 am - 10:55 am
Transition Break
10:55 am - 11:40 am
Concurrent Sessions
Data Analytics & Actionable Intelligence

Using Consumer Behavior to Power Intelligent Interventions

Powered by Eliza Corporation

Fighting the Opioid Epidemic with Technology

Financial Well-Being 2.0

Finding Your Voice: Marketing Tactics Health Plans Can Learn from Consumer Tech Companies

11:40 am - 11:45 am
Transition Break
11:45 am - 12:30 pm
Concurrent Sessions

Building Consumer Loyalty in Health Care

Game Changer: Payer-Provided ‘Concierge’ Service and Care

Powered by Accenture
Data Analytics & Actionable Intelligence

Personalization 2.0: Harnessing the Power of Trusted Consumer Identity

Powered by Neustar, Inc.

Taking Member Engagement to the Next Level

Powered by Zipari, Inc.
Infrastructure and Business Model

Digital Health: Reimagining Engagement for Better Outcomes in Health Care

Powered by Infosys
12:30 pm - 1:30 pm
Lunch in the Exhibit Hall
1:30 pm - 2:15 pm
Concurrent Sessions
Infrastructure and Business Model

Improving Population Health through a Ten Dimension Health Index

Powered by ActiveHealth Management
Data Analytics & Actionable Intelligence

Why Real-Time Integration is Key to Consumer Engagement

Powered by Cognizant 

The Power of Engagement to Drive Quality Performance

Powered by NovuHealth

To Boldly Go: The Future of the Online Member Experience

Powered by Healthx

Disrupting the Approach to Employee Engagement

Powered by Peerfit
2:15 pm - 2:20 pm
Transition Break
2:20 pm - 3:05 pm
Concurrent Sessions
Data Analytics & Actionable Intelligence

Using Data and Personalization to Impact Consumer Social Determinants of Health

Powered by LexisNexis® Health Care

The Consumerization of Employer-Sponsored Health Insurance

The Power of Engagement: Creating Value and Loyalty through Technology

Powered by Relay Network

The Dilemma of Consumer Health Inertia

Infrastructure and Business Model

Enabling the Consumer Experience of the Future, Today

Powered by PwC
3:05 pm - 3:40 pm
Coffee Break in the Exhibit Hall
3:40 pm - 3:45 pm
Transition Break
3:45 pm - 4:45 pm
General Session
A Hitchhiker's Guide to the Healthcare Galaxy 2017-2027: The Five Actions that Changed the Healthcare Landscape in America
4:45 pm - 5:15 pm
General Session
What Does Innovation Sound Like?
5:15 pm - 6:15 pm
Networking Reception in the Exhibit Hall
December 07
7:15 am - 12:30 pm
Registration and Information Desk Open
Sponsored by Optum
7:45 am - 8:45 am
Breakfast in the Exhibit Hall
8:45 am - 9:30 am
General Session
Empowering Patients as Active Participants in the Health Care System
9:30 am - 9:40 am
Transition Break
9:40 am - 10:25 am
Concurrent Sessions

Designing Health Benefits for Millennial Workers

Building and Sustaining a Consumer-Centric Culture

Data Analytics & Actionable Intelligence

Leveraging Data to Transform Your Benefits Strategy

Powered by Peerfit

Good Health is Good Business: Creating a Culture of Wellness in the Workplace

10:25 am - 11:00 am
Coffee Break in the Exhibit Hall
11:00 am - 11:45 am
General Session
Disruption from the Inside: Bringing Amazon and Google-style Innovation to Health Care
11:45 am - 12:30 pm
Closing General Session
Disruption On-Demand: Humanizing the Healthcare Paradigm
12:30 pm - 12:30 pm
Consumer Experience & Digital Health Forum Adjourns
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Will We See You in Nashville?

There has never been a better time to come visit Music City.  Named “One of the Top Destinations for 2016” by Forbes Travel Guide, Nashville is booming and the Music City Center is the new pulse of it all.  Known for its trendy new restaurants and its eclectic music scene, Nashville has become a popular destination for many.

Conference Location
Music City Center
201 Fifth Avenue South
Nashville, TN  37203

Main Hotel
Renaissance Nashville Hotel
611 Commerce Street
Nashville, TN 37203

Overflow Hotel
Courtyard by Marriott–Vanderbilt/West End
1901 West End Avenue
Nashville, TN 37203

The Renaissance Nashville Hotel and Courtyard by Marriott–Vanderbilt/West End are both sold out.  Downtown Nashville hotels are basically sold out due to other events, so we recommend that you search for availability online at hotels.com for nearby options or your company’s travel agent.


All room reservations must be accompanied by a first and last night’s deposit guaranteed with a major credit card.  If a reservation is cancelled within twenty-one (21) to fourteen (14) days prior to arrival, the individual will forfeit the deposit of the first and last night’s stay.  If a reservation is cancelled within thirteen (13) days prior to arrival, the individual will be charged the entire length of stay.


AHIP Bus Shuttle Schedule Between Renaissance Nashville Hotel & Music City Center

  • Monday, December 4      12:45 pm – 5:30 pm
  • Tuesday, December 5      7:30 am – 1:30 pm and 6:15 pm – 7:15 pm
  • Wednesday, Dec 6           6:30 am – 9:45 am and 6:00 pm – 7:15 pm
  • Thursday, Dec 7               6:45 am – 8:45 pm and 12:15 pm – 2:00 pm


For those staying at the overflow hotel, Courtyard by Marriott–Vanderbilt/West End, there is not an organized shuttle schedule, but the hotel provides a complimentary shuttle service to local attractions within a 3-mile radius.  Please inquire at the front desk when you check in for availability and schedule.

sales tax is 15.25%

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Exhibitor Information

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Accenture – An AHIP Select Sponsor Logo

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Amgen – An AHIP Select Sponsor Logo

Amgen is committed to unlocking the potential of biology for patients

CareCentrix – An AHIP Select Sponsor Logo

CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare – An AHIP Select Sponsor Logo

Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics

Connecture – A Select Member Logo

Connecture has been one of the most trusted providers of healthcare technology for nearly two decades.

Inovalon – An AHIP Select Sponsor Logo

Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

NTT DATA – An AHIP Select Sponsor Logo

NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo

Optum combines technology, data and expertise to power modern health care.

RxAdvance – An AHIP Select Sponsor Logo

RxAdvance is a national full-service pharmacy benefit manager

Consumer Experience & Digital Health Forum 2017 Logo
Visiant Logo

ikaSystems delivers cloud/SaaS-based business automation and process solutions

Welltok, Inc. – An AHIP Select Sponsor Logo

Welltok, Inc. is fundamentally transforming the way population health managers partner with consumers

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