Collaborating to Solve Medicare Advantage Challenges

  • November 02, 2021
  • 1:00 PM – 2:00 PM ET
  • Online

As Medicare Advantage plans become more popular, and the landscape more competitive, there is a need more than ever for health insurance providers and their partners to get creative in the ways they collaborate together to differentiate themselves in the market, while solving for some of the industry’s biggest challenges. With CMS increasing the weights for member experience and medication adherence cut point instability, this opens up new opportunities for innovative approaches.

This webinar will provide an overview of how Express Scripts, an Evernorth Company, came together with one of its Medicare Advantage health plan clients to take a new approach in enhancing its member experience. Together, they improved medication adherence and social inequities through the development of a new concierge member engagement solution.

Attendees will learn about:

  • Ways to identify challenges and use existing resources to create an innovation opportunity
  • Best practices when jointly bringing partners together
  • How to leverage shared data to hit the mark
  • How flexibility and direct client/member feedback can lead to an even better outcome


Lee Zervos
Product Manager Medicare, Sr. Advisor
Express Scripts

Lee began her career in the Managed Care/PBM industry 28 years ago. Joining Express Scripts in 2008, as an Account Manager supporting TRICARE’s TPharm benefit, Lee assumed roles of increasing responsibility transitioning to Regulated Markets in 2015.

In her current role, Product Management Senior Advisor for Medicare, Lee provides consultative strategic partnership to health plan clients by delivering innovative, value based solutions, and acting as a trusted advisor concerning the Medicare regulatory landscape.

Jennifer Aden
Medicare Choice Center, Operations Director
Express Scripts

Jennifer began her career with Express Scripts as a staff pharmacist, and has taken on roles of increasing responsibility throughout her 24-year tenure. Jennifer currently serves as an Operations Director within the Member Choice Center department, working with cross-functional teams to implement programs that drive value for clients and the enterprise.

She is a proud graduate of The Ohio State University, earning her Bachelor of Science degree in Pharmacy.

Kyle Fulton
Product Strategy & Development Director
Express Scripts

Ms. Fulton is a seasoned HealthCare leader whose expertise spans many facets of our business over the course of 20+ years.  Her expertise includes product strategy, development, management, finance, technology and operations.  She has held positions at Aetna, UnitedHealthCare and Anthem.

She joined Cigna in 2015 leading a team focused on developing innovative, high performing medical network solutions for Commercial clients and the individual market.  She moved to the Express Scripts Regulated Markets team in 2020 and is responsible for driving product strategy and development for these lines of business.  She is passionate about delivering solutions that meet client’s needs as well as those that make healthcare simpler and more affordable for members.