Consumer Experience & Digital Health Forum 2020 ONLINE

  • December 07 – 09, 2020
  • Virtual
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about

Virtual

More Experts. More Breakthroughs. More Reasons to Attend.

The impact of COVID-19 has underscored the critical need to adapt at warp speed to identify innovative products and solutions to meet the needs of a global pandemic.

AHIP’s Consumer Experience & Digital Health Forum ONLINE will bring together diverse minds from technology, health care, policy, and more to share new tools, technologies, and care delivery breakthroughs that will reshape health care well beyond COVID-19.

You’ll hear from leaders navigating the challenges and opportunities of health care’s “new normal.”

Dozens of Reasons in the Exhibit Hall

Leading solutions providers fill the exhibit hall. In addition to learning about industry changing solutions, you’ll also have an opportunity to take advantage of these giveaways.

Click here for details.


Virtual: What to Expect

Fraud Alert Information AHIP has not authorized any third-party entity to contact AHIP members, exhibitors, or event attendees to solicit attendee lists for AHIP conferences or events. Learn More

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December 07
9:00 am - 6:00 pm
Registration Desk
Email: Registrations@ahip.org for questions
9:00 am - 6:00 pm
Help Desk
Visit to access a virtual tour, FAQs and more. Sponsored by Zipari
10:00 am - 10:30 am
Spotlight Presentations

Creating a Simpler Consumer Experience

Presented by Fidelity Investments

Integrating Personalized Coaching and Food Delivery to Improve Health Outcomes

Presented by Pack Health
10:45 am - 11:00 am
Welcome
11:00 am - 11:45 am
Keynote Session
A Bold Agenda for Health Care’s New Normal
11:45 am - 12:15 pm
Keynote Session
Regaining Consumer Trust in Public Health During and Post-Pandemic
12:15 pm - 1:00 pm
Break with Solutions Providers
1:00 pm - 1:45 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Boosting COVID-19 Vaccination: How Do We Get Consumers Back into Care?

Technology, Tools & Strategies for Virtual & Collaborative Care

Fuel Higher Levels of Consumer Trust and Satisfaction With Price Transparency

Presented by HealthSparq
Data, Analytics & Actionable Intelligence

How AI is Reshaping Patient Engagement in the Post-COVID-19 Future

Industry Transformation, Disruption & Product Innovation

Intelligent Payer: How Leaders Can Make Digital Health Gains Last

Presented by Accenture
1:45 pm - 2:30 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Challenges Facing Health Insurance Providers in COVID Recovery

Technology, Tools & Strategies for Virtual & Collaborative Care

Are You Ready for the “One-Person-at-a-Time” Health Care Revolution?

Presented by Teladoc Health
Data, Analytics & Actionable Intelligence

Reimagining the Member Experience with Blockchain

Presented by IBM Watson Health
Industry Transformation, Disruption & Product Innovation

Ushering a New Era of “Virtual-First” Care

2:30 pm - 3:00 pm
Break with Solutions Providers
3:00 pm - 3:45 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Opportunity and Risk: Connecting the Dots between Interoperability and CX

Presented by NTT DATA
Technology, Tools & Strategies for Virtual & Collaborative Care

Hospital at Home: A New Patient Care Model of the Future?

Data, Analytics & Actionable Intelligence

Optimizing Care Management with Faster Data and Richer Analytics

Presented by Optum
Industry Transformation, Disruption & Product Innovation

Empowering People, Process, and Technology to Address COVID-19

3:45 pm - 4:30 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Revolutionizing Digital Consumer Experience to Drive ROI

Presented by Zipari, Inc.
Technology, Tools & Strategies for Virtual & Collaborative Care

Maximizing Value with Virtual-First Primary Care

Presented by Doctor On Demand
Data, Analytics & Actionable Intelligence

Digital, Personalized Navigation: Reinventing the Provider Search Experience

Presented by HEALTH[at]SCALE
Industry Transformation, Disruption & Product Innovation

Accelerating Trends in Health Care Payments in the New Normal of COVID-19

Presented by InstaMed
4:30 pm - 4:40 pm
Spotlight Presentation

Presented by Podimetrics, Inc.

4:45 pm - 5:30 pm
Keynote Session
The Future of Telehealth Beyond COVID-19
December 08
9:00 am - 6:00 pm
Registration Desk
Email: Registrations@ahip.org for questions
9:00 am - 6:00 pm
Help Desk
Visit to access a virtual tour, FAQs and more. Sponsored by Zipari
10:00 am - 10:30 am
Spotlight Presentation

1 Billion Lessons Learned from an Online Fitness Leader

Presented by Fitness Blender
10:30 am - 11:00 am
Coffee Break with Solutions Providers
11:00 am - 11:45 am
Keynote Session
Addressing Health Inequities and Disparities Through Digital Health
11:45 am - 12:30 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

The NPS Halo Effect: Partnering to Engage Members During Moments That Matter

Presented by Grand Rounds
Technology, Tools & Strategies for Virtual & Collaborative Care

Expanding On-Demand Mental Health Services

Data, Analytics & Actionable Intelligence

Leveraging SDOH Data to Reach Vulnerable Populations

Industry Transformation, Disruption & Product Innovation

The Digital Front Door: A Completely Connected Member Experience

Presented by Healthx
12:30 pm - 1:15 pm
Break with Solutions Providers
1:15 pm - 2:00 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Personalized Health Care Services Through Integrated Health Apps

Technology, Tools & Strategies for Virtual & Collaborative Care

How COVID Has Accelerated Digital Transformation in Health Care

Presented by Podium
Data, Analytics & Actionable Intelligence

Conversational Member Engagement: Data, Experience, and Outcomes

Presented by mPulse Mobile
Industry Transformation, Disruption & Product Innovation

Consumer Digital Tools: Pre- and Post-COVID Trends and Opportunities

2:00 pm - 2:45 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Motivating Member Paperless Adoption

Presented by Change Healthcare
Technology, Tools & Strategies for Virtual & Collaborative Care

Transparent Rx Pricing: Supporting Innovation While Keeping Medicines Affordable

Data, Analytics & Actionable Intelligence

Driving the Future of Medicine

Presented by American Medical Association
Industry Transformation, Disruption & Product Innovation

Mind the Gap: Building Coverage Solutions that Meet Member Needs

Presented by WEX Health
2:45 pm - 3:30 pm
Wellness Break with Solutions Providers
3:30 pm - 3:40 pm
Spotlight Presentation

Presented by Podimetrics, Inc.

3:45 pm - 4:30 pm
Keynote Session
Elevating Consumer Experiences with the Digital Front Door
4:30 pm - 4:40 pm
Spotlight Presentation

Presented by Wellframe

4:45 pm - 5:30 pm
Keynote Session
How Will COVID-19 Impact the Health Care Delivery System of The Future?
December 09
9:00 am - 6:00 pm
Registration Desk
Email: Registrations@ahip.org for questions
9:00 am - 6:00 pm
Help Desk
Visit to access a virtual tour, FAQs and more. Sponsored by Zipari
10:00 am - 10:30 am
Spotlight Presentations

Accelerating Digital Transformation for Payers

Presented by Unqork

The Virtualization of Health Care

Presented by LetsGetChecked
10:20 am - 10:45 am
Keynote Session
10:45 am - 11:30 am
Keynote Session
Leveraging Technology to Combat the Looming Behavioral Health Crisis
11:35 am - 12:05 pm
Keynote Session
Advancing Your Digital Health Playbook
12:05 pm - 12:45 pm
Break with Solutions Providers
12:45 pm - 1:30 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Empowering Whole Person Health Through Multi-Channel Engagement

Presented by Welltok
Technology, Tools & Strategies for Virtual & Collaborative Care

Using Technology to Address Real-Time SDOH and Chronic Care Needs

Presented by Clear Arch Health
Data, Analytics & Actionable Intelligence

How a Medicaid Health Plan Improved Outcomes with a Digital Adherence Program

Presented by emocha Mobile Health
Industry Transformation, Disruption & Product Innovation

Marketing to Members: A Panel Discussion on Member Engagement Best Practices

Presented by Wellframe
1:30 pm - 2:15 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Consumer Health and Wellness Trends Transforming Health Care

Technology, Tools & Strategies for Virtual & Collaborative Care

Thriving at Home: Technology-Enabled Caregiver Support in the Home

Industry Transformation, Disruption & Product Innovation

5G, IoT, and Communities of Color: Bridging the Health Digital Divide

2:15 pm - 2:45 pm
Break with Solutions Providers
2:45 pm - 3:30 pm
Concurrent Sessions
Next-Generation Consumer Experience & Engagement

Digital Health Design and the New Normal

Technology, Tools & Strategies for Virtual & Collaborative Care

Digital Care for Chronic Disease Management and Prevention

Industry Transformation, Disruption & Product Innovation

Transparency in Coverage Final Rule: Implications for Health Insurance Providers

3:30 pm - 3:40 pm
Spotlight Presentation

Presented by Podimetrics, Inc.

3:45 pm - 4:30 pm
Keynote Session
Rethinking Patient Data Privacy in the Era of Digital Health
4:40 pm - 5:15 pm
Keynote Session
Decision 2020’s Impact on the Political and Policy Environment in 2021
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The Conference is Online

No travel required for this year’s conference. All you’ll need is access to your computer or mobile device.

You’ll find a fully interactive conference experience – from start to finish. Chat with other conference attendees, speakers, exhibitors. Take the opportunity to ask questions in sessions. And, with a digital briefcase available for downloadable materials, no worries about stuffing your suitcase with valuable information.

Share Your Solutions

SELECT LEVEL

3M Logo
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Accenture – An AHIP Select Sponsor Logo
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Amwell Logo
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American Well is a telehealth platform in the United States and globally.

Best Buy Health – An AHIP Select Sponsor Logo
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Remote monitoring solution for high risk seniors, to lower PMPM costs

Burgess – An AHIP Select Sponsor Logo
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Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.

CareCentrix – An AHIP Select Sponsor Logo
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CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare Logo
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Doctor on Demand Logo
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Health at Scale Logo
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Machine Intelligence for Precision Care Delivery
Improving healthcare outcomes and costs by matching patients to the right treatments by the right providers at the right times.

IBM Watson Health Logo
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IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights

Inovalon – An AHIP Select Sponsor Logo
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Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

Mom’s Meals Nourishcare – An AHIP Select Logo
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Mom’s Meals is a leading national provider of refrigerated, home-delivered meals and nutrition services.

NTT DATA – An AHIP Select Sponsor Logo
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NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo
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Optum combines technology, data and expertise to power modern health care.

Teladoc Health – An AHIP Select Member Logo
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Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution.

Zipari – An AHIP Select Sponsor Logo
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The First and Only Consumer Experience Platform Built for Health Insurance

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