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Consumer Experience & Digital Health Forum 2020 ONLINE

  • December 07 – 09, 2020
  • Virtual
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Virtual

More Experts. More Breakthroughs. More Reasons to Attend – Including FREE* Registration for AHIP Member Health Insurance Providers.

See Below for Details

The impact of COVID-19 has underscored the critical need to adapt at warp speed to identify innovative products and solutions to meet the needs of a global pandemic.

AHIP’s Consumer Experience & Digital Health Forum ONLINE will bring together diverse minds from technology, health care, policy, and more to share new tools, technologies, and care delivery breakthroughs that will reshape health care well beyond COVID-19.

You’ll hear from leaders navigating the challenges and opportunities of health care’s “new normal.”

The information that makes health care better

Across three intensive, information-packed days, explore these areas:

  • Next generation consumer experience & engagement
  • Data, analytics, and actionable intelligence
  • Technology, tools, and strategies for virtual and collaborative care
  • Industry transformation, disruption, and product innovation

AHIP MEMBER HEALTH INSURANCE PROVIDERS:

ENJOY FREE, UNLIMITED REGISTRATION* THROUGH 11.13.20

This year’s virtual meeting means no travel – alloiwng more from your organization to attend. To make it even easier, we’re offering free registration to AHIP member health insurance providers through November 13. Invite as many as your colleagues to register as you’d like.

*AHIP Member Health Insurance Providers may register for free now through 11.13.20. Some restrictions apply. To determine if your organization has this level of membership, call 202.778.8502 or email: membershipfrontline@ahip.org. You can also view a list of AHIP Member Organizations on our website.


Virtual: What to Expect

Fraud Alert Information AHIP has not authorized any third-party entity to contact AHIP members, exhibitors, or event attendees to solicit attendee lists for AHIP conferences or events. Learn More

Early registration through November 13.

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Consumer Experience & Digital Health Forum ONLINE Agenda

ACROSS THREE INTENSIVE, INFORMATION-PACKED DAYS, EXPLORE THESE FOUR MAIN THEMES:

Next Generation Consumer Experience and Engagement
How can your member outreach better address health care’s ”new normal?” Explore how to strengthen your brand, extend your reach, and grow member loyalty. Sessions in this track will offer strategies and tactics for more effectively engaging consumers, building brand loyalty and trust, creating innovative customer experiences, providing transparency, integrating the latest technology and sustaining exceptional performance.
Data, Analytics, and Actionable Intelligence
Dig deeper into how data drives health care’s transformation right now and as we plan for the post-pandemic era. Sessions in this track will explore data’s critical role in care management, clinical and quality outcomes, and overall performance.
Technology, Tools, and Strategies for Virtual and Collaborative Care
How can your organization help more consumers make healthier decisions, especially right now? This outcome-focused educational track will explore the e-tools, tactics, and initiatives that can help your members make better choices. From virtual care and telehealth solutions to strategies for improving medication adherence, wellness efforts, and measuring outcomes across populations—you’ll find sessions that will help you map out the best path to success.
Industry Transformation, Disruption, and Product Innovation
Now more than ever, leading the change that makes health care better starts with solid ideas and actionable inspiration. Sessions in this track will explore innovative business models, product breakthroughs, and digital initiatives that are transforming health care. You’ll see real-world examples of improved automation, lower costs, better decision making, and better consumer connections.

 

GENERAL SESSIONS INCLUDE:

  • A Bold Agenda for Health Care’s New Normal
  • Regaining Consumer Trust in Public Health During and Post-Pandemic
  • The Future of Telehealth Beyond COVID-19
  • Addressing Health Inequities and Disparities Through Digital Health
  • Elevating Consumer Experiences with the Digital Front Door
  • Innovations from Crisis: How Will COVID-19 Impact the Health Care Delivery System of The Future
  • Leveraging Technology to Combat the Looming Behavioral Health Crisis
  • Advancing Your Digital Health Playbook
  • Rethinking Patient Data Privacy in the Era of Digital Health
  • How Decision 2020 Will Impact the Political and Policy Environment in 2021

CONCURRENT AND SPOTLIGHT SESSIONS INCLUDE:

  • 5G, the Internet of Things, and Communities of Color: Bridging the Health Digital Divide for Communities of Color
  • Boosting COVID-19 Vaccination:  How Do We Get Consumers Back into Care?
  • Challenges Facing Health Insurance Providers in COVID Recovery
  • Digital Care for Chronic Disease Management and Prevention
  • Expanding On-Demand Mental Health Services
  • Hospital at Home: A New Patient Care Model of the Future?
  • How AI is Reshaping Patient Engagement in the Post-COVID-19 Future
  • How Brands Build Loyalty with The Quality of Their Experience
  • Leveraging SDoH Data to Reach Vulnerable Populations
  • Novel Approaches for a Sustainable Health Care Future:  Empowering People, Process, and Technology to Address COVID-19
  • Personalized Care Through Integrated Health Apps
  • Thriving at Home: Technology-Enabled Caregiver Support in the Home
  • Transparent Drug Pricing: Supporting Innovation While Keeping Medicines Affordable
  • Ushering a New Era of “Virtual-First” Primary Care and Specialty Services
  • Intelligent Payer: How Can leaders Make Digital Health Gains Last
    Presented by Accenture
  • Overcome Language Barriers by Connecting the Dots between Interoperability and CX
    Presented by NTT DATA
  • Empowering Whole Person Health Through Multi-Channel Engagement
    Presented by Welltok
  • Reimaging the Member Experience with Blockchain
    Presented by IBM Watson Health
  • Mandate Madness: Making the Most of Price Transparency
    Presented by HealthSparq
  • The NPS Halo Effect: Partnering to Engage Members During Moments that Matter
    Presented by Grand Rounds

EXPLORE THE FULL AGENDA TO LEARN MORE

December 07
10:00 am - 10:30 am
Spotlight Presentations
10:45 am - 11:00 am
Welcome
11:00 am - 11:45 am
Keynote Session
A Bold Agenda for Health Care’s New Normal
11:45 am - 12:15 pm
Keynote Session
Regaining Consumer Trust in Public Health During and Post-Pandemic
12:15 pm - 1:00 pm
Break with Solutions Providers
1:00 pm - 1:45 pm
Concurrent Sessions
1:45 pm - 2:30 pm
Concurrent Sessions
2:30 pm - 3:00 pm
Break with Solutions Providers
3:00 pm - 3:45 pm
Concurrent Sessions
3:45 pm - 4:30 pm
Concurrent Sessions
4:30 pm - 4:40 pm
Spotlight Presentations
4:45 pm - 5:30 pm
Keynote Session
The Future of Telehealth Beyond COVID-19
December 08
10:00 am - 10:30 am
Spotlight Presentations
10:30 am - 11:00 am
Coffee Break with Solutions Providers
11:00 am - 11:45 am
Keynote Session
Addressing Health Inequities and Disparities Through Digital Health
11:45 am - 12:30 pm
Concurrent Sessions
12:30 pm - 1:15 pm
Break with Solutions Providers
1:15 pm - 2:00 pm
Concurrent Sessions
2:00 pm - 2:45 pm
Concurrent Sessions
2:45 pm - 3:30 pm
Wellness Break with Solutions Providers
3:30 pm - 3:40 pm
Spotlight Presentations
3:45 pm - 4:30 pm
Keynote Session
Elevating Consumer Experiences with the Digital Front Door
4:30 pm - 4:40 pm
Spotlight Presentations
4:45 pm - 5:30 pm
Keynote Session
Innovations from Crisis: How Will COVID-19 Impact the Health Care Delivery System of The Future
December 09
10:00 am - 10:30 am
Spotlight Presentations
10:45 am - 11:30 am
Keynote Session
Leveraging Technology to Combat the Looming Behavioral Health Crisis
11:35 am - 12:05 pm
Keynote Session
Advancing Your Digital Health Playbook
12:05 pm - 12:45 pm
Break with Solutions Providers
12:45 pm - 1:30 pm
Concurrent Sessions
1:30 pm - 2:15 pm
Concurrent Sessions
2:15 pm - 2:45 pm
Break with Solutions Providers
2:45 pm - 3:30 pm
Concurrent Sessions
3:30 pm - 3:40 pm
Spotlight Presentations
3:45 pm - 4:30 pm
Keynote Session
Rethinking Patient Data Privacy in the Era of Digital Health
4:40 pm - 5:15 pm
Keynote Session
Decision 2020: How the 2020 Elections will Impact the Political and Policy Environment in 2021
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The Conference is Online

No travel required for this year’s conference. All you’ll need is access to your computer or mobile device.

You’ll find a fully interactive conference experience – from start to finish. Chat with other conference attendees, speakers, exhibitors. Take the opportunity to ask questions in sessions. And, with a digital briefcase available for downloadable materials, no worries about stuffing your suitcase with valuable information.

Share Your Solutions

SELECT LEVEL

3M Logo
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Accenture – An AHIP Select Sponsor Logo
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Amwell Logo
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American Well is a telehealth platform in the United States and globally.

Best Buy Health – An AHIP Select Sponsor Logo
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Remote monitoring solution for high risk seniors, to lower PMPM costs

Burgess – An AHIP Select Sponsor Logo
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Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.

CareCentrix – An AHIP Select Sponsor Logo
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CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare Logo
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Doctor on Demand Logo
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Health at Scale Logo
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Machine Intelligence for Precision Care Delivery
Improving healthcare outcomes and costs by matching patients to the right treatments by the right providers at the right times.

IBM Watson Health Logo
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IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights

Inovalon – An AHIP Select Sponsor Logo
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Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

Mom’s Meals Nourishcare – An AHIP Select Logo
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Mom’s Meals is a leading national provider of refrigerated, home-delivered meals and nutrition services.

NTT DATA – An AHIP Select Sponsor Logo
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NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo
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Optum combines technology, data and expertise to power modern health care.

Teladoc Health – An AHIP Select Member Logo
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Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution.

Zipari – An AHIP Select Sponsor Logo
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The First and Only Consumer Experience Platform Built for Health Insurance

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