The impact of COVID-19 has underscored the critical need to adapt at warp speed to identify innovative products and solutions to meet the needs of a global pandemic.
AHIP’s Consumer Experience & Digital Health Forum ONLINE is bringing together diverse minds from technology, health care, policy, and more to share new tools, technologies, and care delivery breakthroughs that will reshape health care well beyond COVID-19.
You’ll hear from leaders navigating the challenges and opportunities of health care’s “new normal.”
Leading solutions providers fill the exhibit hall. In addition to learning about industry changing solutions, you’ll also have an opportunity to take advantage of these giveaways.
Because food insecurity and poor nutrition can correlate with higher chronic disease rates, successful population health management is challenging while food insecurity is a problem. This session examines how combining healthy food delivery with personalized coaching can positively impact the diet, physical and mental health of your members. Attendees will learn about scalable solutions to address needs and improve health outcomes in vulnerable populations.
Many consumers are reluctant or concerned about getting immunized against the coronavirus, including those who may be at high risk for infection. What can health plans do to reduce vaccine hesitancy among consumers, as flu season approaches, and a new COVID-19 vaccine is imminent? In this session, speakers will share consumer engagement strategies to combat vaccine hesitancy, and how building trust and a rapport with your members can reinforce their healthy behaviors.
Consumers want more control over their health care costs, and they want their health plans to provide detailed cost estimates as part of a personalized, do-it-all digital experience. Join this session to learn about the tasks members want to perform online to find care, and how you can deliver an experience that reduces confusion, takes the strain off customer service, and boosts trust and satisfaction with consumers.
COVID-19 has accelerated the need for and use of AI in ways that have various health care organizations pressing ahead more quickly than they otherwise would have. This session will focus on how leading health systems are using AI to simplify the experience for patients and laying a foundation for the consumer-centric future beyond COVID-19.
The global pandemic accelerated the adoption of digital health care—but will it persist? Consumers are increasingly interested in virtual services, but a cumbersome digital experience turns them off. This session will explore how leaders can build on new consumer digital trends to create a sustainable experiential change across the health care continuum.
With the pandemic still looming and economy struggling to move into recovery, health care affordability and access has every American asking: who will do the right thing when it comes to my health? From point-of-care delivery to resetting customer experiences, achieving a ‘new normalcy’ will be a long, arduous road. This session will explore how health insurance providers can prepare for changing business models and adopt to new marketplace dynamics during COVID recovery.
The pandemic thrust telemedicine into an essential role, quickly dispelling any hesitation about virtual care for a broad range of clinical needs. This session will discuss how consumer expectation has accelerated demand for modern, consumer-driven experiences with tailored, seamless interactions. Attendees will learn about a proven data-driven model of integrated, whole-person care that enables a convenient and cost-effective experience for patients and providers to achieve improved outcomes.
The COVID-19 pandemic has accelerated the need for consumers to have more control over their health data, and how they manage their care. Join this session to learn how payers can refine their consumer experience strategies using blockchain, with the goal of helping members share their health status and manage consent in a safe, secure way.
Join this session to learn how one health insurance provider strategically positioned itself to manage the demand for virtual services following the outbreak of COVID-19. Speakers will share how the pandemic has impacted the virtual care revolution, their organization’s telehealth approach, and what they believe to be the future of telemedicine.
New federal regulations will finally give patients access to data needed to manage their health care journey. Join this session to learn how to connect the dots between member engagement and the CMS interoperability rule, and how to leverage clinical data that has never been patient accessible. Speakers will also discuss CX solutions that empower members, providers, and health plans with the comprehensive information needed to improve care coordination and create more engaged members.
Using virtual care and remote monitoring technology combined with in-home visits, hospital-at-home programs deliver hospital-level care to patients in their own homes. Hospital-at-home initiatives may be among the new health care delivery trends that will gain traction due to the coronavirus pandemic. Speakers will discuss the acceleration of home care during COVID-19 and the prospects for its post pandemic future.
This session will address the importance of building a more holistic view of members and communities to better understand their health care needs, especially those with multiple chronic conditions. Speakers will also discuss how health insurance providers can apply analytics to increase the speed and accuracy of care management insights and strengthen collaboration with providers.
Health insurance providers have played a critical role in overcoming COVID-19, and from the beginning, taken decisive action to help patients and curb the spread of the virus. This session will explore ways in which health insurance providers are collaborating with non-traditional partners to improve care during and after the COVID-19 pandemic and build a sustainable health care future.
Delivering superior consumer experiences has become one of the most coveted and competitive ways to differentiate organizations. Health care is among the few sectors where a personalized, superior member experience can directly impact an individual’s quality of life and overall population health. This session will examine how payers that can deliver superior member experiences, while also leading the way in tackling the systemic challenges facing our health care system.
With surging adoption of virtual care, health plans have an opportunity to drive broader cost and value strategies with virtual primary care. This session will examine how health plans can leverage virtual primary care to ensure members efficiently receive integrated, coordinated care while reducing the total cost of care. Attendees will learn about the key components of effective virtual primary care that have a positive impact on medical and behavioral health outcomes.
With advances in machine intelligence, technology is now capable of predicting which providers are likely to achieve the best outcomes for each unique member and proactively enable high-value care. In this session, speakers will discuss how machine intelligence can be used to enable precision network navigation, and review the results from a scientifically peer-reviewed case study comparing this approach to other provider-recommendation solutions.
Trends in health care payments have shown a preference for digital and automated tools across the industry, yet many organizations have been slow to move away from manual processes. In this session, speakers will examine payment trends accelerated by COVID-19, and what effects will last after the pandemic subsides. Attendees will leave this session with strategies to navigate the future of health care payments, including prioritizing consumer experience and data security.
Members expect health care to work like other parts of their lives: digital, flexible, data-driven, and personalized. Join this session to hear how payers can leverage partnerships to deliver meaningful member experiences during the moments that matter, such as receiving a complex diagnosis or worsening of a chronic issue. Learn how services like remote medical opinions and quality-driven provider referrals deliver cost savings, better outcomes and improved NPS with minimal program disruption.
Months of lockdowns, layoffs, social isolation and the stress of living with the pandemic are creating a wave of emotional support and mental health issues. Upgrading tools, training, and infrastructure will be essential to providing sustainable care for those who need it most. In this session, behavioral health leaders will offer perspectives on how their organizations are expanding on-demand mental health care services in response.
How do we ensure that digital health solutions do not leave any patients behind? Through more advanced AI solutions and innovative payer/provider collaborations, we can better identify and address specific SDoH challenges to make sure that all populations are cared for in this new digital-first era. Whether addressing chronic disease management or more challenging populations in rural locations, hear from innovators about how they are using digital capabilities to help close gaps in care to reach vulnerable populations.
Fragmented member experiences can lead to preventable clinical outcomes and low member engagement. With the digital front door, payers can connect with members through simple, secure authentications across third-party applications and omnichannel tools, services, and integrations. Speakers in this session will discuss how payers can leverage a comprehensive digital engagement platform to facilitate seamless, personalized member interactions.
It is more important than ever to help ensure that patients can access virtual care with seamless integration to their health data. With the emergence of a global pandemic, what strategies and technologies can health plans implement to simplify and streamline the access process? In this session, learn how one organization created a digital-first, human-centered solution to meet patients when and where they need care.
The pandemic has forever changed how consumers interact with technology. Pre-pandemic, consumers had mixed expectations of digital interactions with payers. Now, consumers expect health insurance providers to deliver digital innovation that makes care decisions straightforward and personalized. Join this session to learn how consumers want to digitally engage as it pertains to their health care, and how organizations can leverage these insights to drive member engagement strategies.
This session will explore the landscape for member engagement, as payers adapt to shifting consumer preferences, the impact of COVID-19 on digital adoption, and innovative, customizable technology. Speakers will discuss the big themes for 2021 and how leading plans are engaging members through automated conversations. Attendees will learn about findings from member engagement use cases and how conversational AI has influenced positive business and health outcomes.
Recent data shows that we have vaulted at least five years forward in consumer and business digital technology adoption in a matter of months. Speakers in this session will provide perspectives on the trends and opportunities driving the evolution of consumer digital tools before and during the COVID-19 pandemic, how they may evolve over the next few years, and the potential impact on consumers as well as providers.
Health insurance providers have invested heavily in building their digital experiences, but some struggle to drive adoption of their digital engagement options. Join this session to understand the motivations that drive member digital adoption, how to build effective digital adoption messaging, and strategies that motivate members to engage in digital communication offerings.
This session will explore innovative digital tools, apps and benefit programs designed to address the rising costs of health care.
The pandemic has reiterated why digital health is a big driver of future care. While telehealth has exploded, and digital tools continue their march towards transforming health care, the gaps in these technologies have also become evident. Join this session to learn how one organization is helping physicians determine how to make these technologies work in more practices for more patients.
This session will discuss how the 2020 election results, industry market shifts, and evolving consumer behaviors impact the way health plans engage with member populations (Group, Individual, Medicare and Medicaid). Speakers will also highlight how card-based CDH, Medicare Advantage and wellness incentives could be designed, integrated and customized to fit the preferred behaviors of your members.
The global pandemic has driven a significant increase in the utilization of digital health interventions, including a 50%+ rise in the use of telemedicine. While ease in access can remove critical barriers to getting care, by itself, it doesn’t address other factors that determine care decisions, such as consumer behavior and reactive care. This session will explore specific strategies for how to virtualize care in a way that genuinely improves the member experience and health outcomes.
The pandemic has driven awareness of whole person health to new levels, as COVID-19 alters how health insurance providers assess their members’ needs and meet their expectations. This session will describe how organizations can use multi-channel engagement to support member-specific COVID-19 relief efforts and drive targeted actions. Speakers will discuss how one health plan launched a digital wellbeing program during the pandemic, and how it has helped keep their 90,000 members actively engaged.
This session will describe novel solutions to streamlining member identification and engagement utilizing real-time member self-reporting. This approach provides a distinct benefit to members, payers and care management providers through efficient and timely engagement. Speakers will discuss both the handling of emergent member needs, as well as improving member access to specific network resources to address both medical needs and social determinants of health.
Clinical data indicates that almost half of Type 2 diabetic patients do not adhere to their medication regimens. For health plans, the impact of non-adherence is multifaceted, resulting in poor clinical outcomes, increased medical spend, and missed quality measures. This session will examine the impact of a digital medication adherence program, and results from a cohort of diabetic patients from a Medicaid managed care organization.
Broad adoption is critical for success with any implementation, especially as it pertains to health plans onboarding their members. What are the keys to effective member engagement? What channels and metrics should be considered for payers to create and reach their member onboarding goals? Join this session to hear speakers discuss actionable tactics to improve engagement, satisfaction and health outcomes among members.
*This session is closed to the media and will be unavailable for on demand viewing.
The COVID-19 pandemic has transformed how people take care of themselves and consume health care. In this session, the speaker will discuss key trends in health care and wellness, and how consumer behavior is driving long-overdue transformation across health care organizations.
Health insurance providers are providing greater peace of mind to family caregivers — many of whom are struggling with the demands of work and other family responsibilities. Learn how digital solutions, remote coaching and virtual care support for family caregivers can be combined to relieve caregiver stress and burnout during and after COVID-19.
Broadband access is increasingly important for high-quality health care, particularly care involving telemedicine, and is an opportunity to close the “connectivity gap” that is a barrier to high-quality care for communities of color. As telecommuting and telemedicine become more widespread and effective, what does that mean for communities that lack basic Wi-Fi or digital resources? Learn how health insurance providers can help bridge the divide.
This session will explore how COVID-19 has dramatically increased the demand for digital tools, and how one organization is utilizing data, digital solutions and its footprint to make a connected, consumer-driven health care experience and improved care possible. Learn why empathy should be the first design point in any digital health tool or service and why digital demand will remain a necessity for health engagement in a post-COVID world.
Speakers will offer perspectives on the final rule, including what’s in it, the implications for health plans, and strategies for implementation.
*This session is closed to the media and will be unavailable for on demand viewing.
No travel required for this year’s conference. All you’ll need is access to your computer or mobile device.
You’ll find a fully interactive conference experience – from start to finish. Chat with other conference attendees, speakers, exhibitors. Take the opportunity to ask questions in sessions. And, with a digital briefcase available for downloadable materials, no worries about stuffing your suitcase with valuable information.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
American Well is a telehealth platform in the United States and globally.
Remote monitoring solution for high risk seniors, to lower PMPM costs
Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.
CareCentrix drives savings, improved outcomes, and patient satisfaction
Machine Intelligence for Precision Care Delivery
Improving healthcare outcomes and costs by matching patients to the right treatments by the right providers at the right times.
IBM Watson Health aspires to improve lives and give hope by delivering innovation, through data and cognitive insights
Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance
Mom’s Meals is a leading national provider of refrigerated, home-delivered meals and nutrition services.
NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.
Optum combines technology, data and expertise to power modern health care.
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution.
The First and Only Consumer Experience Platform Built for Health Insurance