Consumer Experience Technology: Boost Engagement and Lower Costs

  • October 03, 2018
  • 2:00 PM – 3:00 PM ET
  • Online

As health insurance providers are focused on improving member experience and engagement, many are searching for technologies that can accelerate this shift. However, the gap between technical promise and actual results is a great concern. Further, high implementation costs and lengthy implementation timelines deter many health insurance providers from adopting new technologies.

In this webinar, speakers will discuss how health plans can use customer experience technology to optimize customer experience throughout the customer journey.

In this webinar attendees will learn:

  • Why it is important for health plans to leverage data and consumer-friendly technology to gauge member sentiment and value
  • How to use consumer data to proactively engage with members; mitigate risk and build brand loyalty
  • Why it is important to leverage health insurance specific technology in order to accelerate ROI


Mark Nathan, founder and CEO of Zipari, Inc

Mark is the founder and CEO of Zipari, Inc. and has been featured in Forbes and the WSJ. He began his 25+ year career as a robotics engineer at NASA. Mark spent half of his career modernizing CX tech for insurance companies and the other half developing enterprise-level tech for brands, like Apple.