Managing the performance of your member population to meet quality improvement goals is very challenging when members are not continuously engaged, encouraged, and rewarded for completing health actions like preventive health screenings, annual doctor visits, or condition-specific tests. Knowing how and when to individually reach out to members at scale to improve Stars- or quality measures is critical to drive measurable quality care improvement and improve your bottom line.
This webinar will help you understand opportunities for targeting the entire member population to enhance your condition management efforts, maximize member engagement utilizing multiple modalities based on understanding the member’s lifestyle, and coordinate touch points to the member across your payer organization to avoid member abrasion and measure effectiveness of interventions. Additionally, we will walk through the 5 pillars of optimizing continuous health action engagement to improve member outcomes and enhance your bottom line.
Continuous health action requires creating an experience that allows members to know their health status, understand what health actions they need to do next and what’s in it for them – all essential to move the quality needle successfully and effectively while maintaining high member satisfaction.
Chief Operating Officer
Amy Lung is the Chief Operating Officer at HealthMine, Inc. She is a healthcare executive with 14 years of experience focused on Quality Improvement through data-driven member and provider engagement strategies. With extensive experience working between health plans and provider organizations, she has designed multi-year, sustainable quality improvement programs for several organizations and has a keen interest in utilizing data and technology to expedite results.
In her previous roles, she has led high performing health plans to achieve and sustain 4.0 Star Rating in Medicare Advantage, 4.0 NCQA Medicaid Health Plan Ratings, led top-rated Medicaid Plan Performance, collaborated to win two state Medicaid RFPs and has captured significant revenue return in Medicaid Withhold Programs.
She is certified as an Improvement Advisor from the Institute of Healthcare Improvement and holds a LEAN for Healthcare certification through UCLA extension.