Creating Value-Packed Benefits Using Virtual Musculoskeletal Care

  • December 18, 2020
  • 2:30 PM – 3:30 PM ET
  • Online

Organizations are actively searching for avenues that allow them to offer valuable and cost-effective care that supports the evolving expectations surrounding health care during the pandemic, including physical distancing guidelines, avoiding high-traffic areas and work-from-home orders. Health insurance providers are inundated with virtual musculoskeletal (MSK) care options on the coattails of the rise of digital health. Often overwhelmed, decision makers don’t know where to begin evaluating the various programs, their features, capabilities, effectiveness and more.

While there’s no one-size-fits-all health care solution, it’s important to recognize and identify an organization’s goals early on to help navigate the myriad of options. The goal of this webinar will be to outline key considerations, measurements of success and expectations of a virtual MSK solution.

Attendees will learn:

  • The five virtual MSK care solution key considerations
  • What makes the digital solution successful
  • How a virtual MSK care solution answers payors’ MSK needs
  • The results of using a virtual MSK solution, outcomes and ROI


Rick Abbott
VP Product and Market Solutions
Premera Blue Cross

Rick Abbott is the Vice President of Product and Market Solutions, for Premera Blue Cross, providing leadership and oversight for aligning the organization’s overall product strategy. Abbott joined Premera in 2018 from Imagine Health, a startup focused on creating high-performance health plans for national employers.

He served as Vice President Customer Success at Castlight Health, Vice President Health Plan Services at Health Data Management Solutions (HDMS), Senior Manager of Data Use for Blue Cross Blue Shield of Michigan, and Director BHI Programs for the Blue Cross and Blue Shield Association.

Rick completed his undergraduate education at Iowa State University with a major in advertising. He attained a Master of Business Administration degree from DePaul University with an emphasis in health sector management and has completed graduate coursework in Medical Informatics at Northwestern University.

Heather Galbraith
Client Success Manager

Hailing from Ann Arbor, Michigan, Heather is Physera’s Client Success Manager. She manages a multitude of organizations including health plans and employers across the country. She previously held positions at Castlight, and was a healthcare business consultant. In addition to her professional experience, Heather is a proud alum of the University of Michigan where she focused on health policy.