Digital Adoption in Health Care:
Reaction or Revolution?

  • October 12, 2021
  • 1:00 PM – 2:00 PM ET
  • Online

The pandemic has accelerated us into a new era of digital health—but are the gains made in the past year lasting? Our survey of more than 11,000 people in 14 countries revealed several signs that digital health adoption has stalled. Additionally, people aren’t having positive health care experiences, and they lack trust in ecosystem players.

In this session, we’ll share US research findings around customer experience, technology and trust. Join us to discover what types of technologies, services, and care models the health care system needs to deliver accessible care, superlative experiences, and better outcomes to all people. Most importantly, we will discuss ways to harness the power of technology and human ingenuity to humanize health care.

Attendees will:

  • Identify the key factors that influence healthcare experiences for people today
  • Discover trends that inform what is needed in the future of care
  • Interpret research findings to determine the future technology tools, care models, and more that can help improve healthcare


Kaveh Safavi, MD
Senior Managing Director – Consulting, Global Health

Dr. Safavi is responsible for leading, developing and driving a growth strategy that differentiates Accenture’s offerings for providers, health insurers, and public and private health systems across the globe. A seasoned executive, he brings more than three decades of leadership experience to Accenture Health. Prior to joining Accenture in 2011, Dr. Safavi led Cisco’s global healthcare practice. Before that he was chief medical officer of Thomson Reuters’ health business, vice president of medical affairs at United Healthcare, and had leadership roles at HealthSpring and Humana.