The pandemic has accelerated us into a new era of digital health—but are the gains made in the past year lasting? Our survey of more than 11,000 people in 14 countries revealed several signs that digital health adoption has stalled. Additionally, people aren’t having positive health care experiences, and they lack trust in ecosystem players.
In this session, we’ll share US research findings around customer experience, technology and trust. Join us to discover what types of technologies, services, and care models the health care system needs to deliver accessible care, superlative experiences, and better outcomes to all people. Most importantly, we will discuss ways to harness the power of technology and human ingenuity to humanize health care.
Managing Director, Digital Health & Innovation
Brian Kalis is a Managing Director of Digital Health and Innovation for Accenture’s Health Strategy business. He is a recognized expert with significant experience combining business strategy and digital health innovation in ways that improve consumer experiences. As a seasoned executive, he works with health providers, payers, government organizations and technology companies worldwide as they design strategies, build capabilities and deploy digitally-enabled models to support their objectives.
Brian is a frequent speaker on the topics of digital health, innovation, transparency, privacy and security, generational healthcare trends, and health information technology at leading graduate business schools, industry workshops and conference events. Brian has also published perspectives on these topics with Accenture, Forbes, New York Times and various healthcare publications.