Driving Member Outcomes in a Tumultuous
Provider Market

  • December 09, 2020
  • 12:00 PM – 1:00 PM ET
  • Online

Regardless of COVID-19 setbacks, health plans still need to meet quality goals and keep members engaged. Many members are deferring preventative care, resulting in acute episodes, worsened chronic conditions, and high-cost utilization. In this webinar, learn about innovative strategies, services and technologies that health plans and providers can leverage to overcome these hurdles and meet objectives in 2021.

Attendees will learn:

  • How COVID-19 has changed the health insurance provider landscape and what the short- and long-term impact is.
  • How health insurance providers can support their provider networks in delivering quality care – even during a tumultuous time.
  • The right strategies, services, and technologies to deploy for mutual success – health plan, provider, member.


Doug Duskin (Moderator)
Equality Health Technology Division

In his role as President of HealthBI, technology division of Equality Health, Doug works with the executive teams and staff to drive growth strategy and client retention initiatives, and direct next level business development opportunities.

Doug brings more than 25 years of experience as a high-performing executive leading global healthcare and information technology organizations including Change Healthcare, BeavEx, Inc. and Brambles Industries. Most recently, Doug served as SVP and General Manager of Change Healthcare’s Clinical Review division where he transformed its internal operations to drive growth, customer satisfaction and profitability.

Doug holds an MBA from Goizueta Business School at Emory University and a bachelor’s in Business Administration and Accounting from the University of Georgia.

Mark Stephan, MD
Chief Medical Officer
Equality Health

Dr. Mark Stephan serves as the Chief Medical Officer for Equality Health’s MSO division. Prior to joining Equality Health, Dr. Stephan served as the Vice President of Clinical Integration for Physician Integration at Dignity Health where he was responsible for the development and expansion of clinically integrated networks across the enterprise.

Previously he served as the Chief Medical Officer for Arizona Care Network (ACN) where he integrated Care Coordination into the ambulatory physician network, negotiated a uniform set of network quality metrics with commercial payors and helped the network achieve shared savings on multiple contracts.

Dr. Stephan graduated from Case Western Reserve University School of Medicine in 1994, then trained in Family Medicine at Good Samaritan Hospital in Phoenix. He practiced Family Medicine for 19 years, including hospital medicine and obstetrics in rural and urban settings until 2008. He received his MBA from the Arizona State University W.P. Carey School of Business in 2014.

Charlton Wilson, MD
Chief Medical Officer
Mercy Care

Dr. Charlton Wilson is the Chief Medical Officer for Mercy Care Plan. He is responsible for providing clinical expertise and business direction to support the delivery of high-quality, constituent-responsive, cost-effective medical care. He develops and maintains relationships with providers, health plan sponsors and regulatory agencies. Dr. Wilson has more than ten years of senior leadership experience in managed care public health programs, including Medicare, Medicaid and the Indian Health Service. Dr. Wilson also has more than twenty years of medical practice and hospital leadership experience.

Dr. Wilson is licensed in both Arizona and New Mexico. He is a Fellow of the American College of Physicians and a Fellow of the American College of Healthcare Executives.

Chanchal Yadav, MD MBA
Senior Medical Officer
AZ Complete Health, Centene

Chanchal Yadav, MD is a practicing physician leader with more than 12 years of experience in the health care industry covering both payer and provider domains including managed care experience. She recently took on the role of Senior Medical Officer at Centene Corporation’s, Arizona subsidiary – Arizona Complete Health(AZCH), serving more than 300,000  members across the state of Arizona, through their Medicaid, Medicare and Marketplace health plans.

Prior to Centene, Dr. Yadav worked at CareMore Health, a subsidiary of Anthem, Inc., where she provided strategic and operational oversight to their care delivery operations and led implementation of clinical programs focused on chronic disease management.

Dr. Yadav received her medical training at Lady Hardinge Medical College in India, completed her residency in Internal Medicine at Brookdale University Hospital & Medical center in Brooklyn, New York, and recently finished the Executive MBA program at UCLA Anderson with certifications in Entrepreneurship, Global Management and Technology Management.