More Americans than ever are reporting mental health distress. At the end of 2020, a U.S. Centers for Disease Control and Prevention report found a tripling of anxiety symptoms and a quadrupling of depression compared to respondents in 2019 and utilization of mental health care services has increased dramatically.
Even prior to the pandemic, accessing quality mental health care was challenging for many reasons: long-wait times caused by growing scarcity of providers, financial barriers, lack of transportation, and a lack of diverse providers just to name a few. As health insurance providers continue to face high demand for mental health care service, removing barriers to accessing care is a top priority. While 1:1 teletherapy is now an accepted part of the new transition to virtual care, it is not a silver bullet. Future-proof, digital mental health care solutions must increase access and deliver clinically effective-care at scale.
We will first identify common challenges payers are facing to close their mental health care provider gaps in this new climate. And then, in a case study format, we’ll explore how these challenges led Moda Health, a regional health insurance provider, to implement a digital mental health care solution, and how their focus on member-centric care led to robust member engagement across a diverse membership.
Senior Manager, Behavioral Health
Dan Thoma is a Licensed Professional Counselor and Senior Manager of the Behavioral Health Program for Moda Health. He has worked in commercial insurance for the past 18 years including leading Moda’s behavioral health program since 2007. He previously worked as an outpatient therapist and program manager in a community mental health program. He has contributed to numerous collaborative efforts to improve Oregon’s system of behavioral healthcare.
Chief Commercial Officer
Brett Shrewsbury is the Chief Commercial Officer at Meru Health, an innovative organization changing the way people access mental healthcare. He is an entrepreneur founding three successful healthcare organizations over the past 20 years. Brett is very active in the healthcare industry and feels there is an immense impact that can be made in improving how mental health is addressed in the US and globally.