Consumerism is redefining the healthcare ecosystem. It is driving the need for convergence and collaboration between health insurance companies and health systems. With increasing competition and changing consumer expectations, insurers are also facing significant challenges in attracting and retaining members. Creating integrated member experiences, through a deep understanding of member care journeys, will be critical for organizations to enhance their member acquisition and retention rates.
Not only will health insurance companies require a 360-degree view of their members across physical and digital touchpoints, but they will also need to deploy a multi-modal approach to build new data pathways. These pathways enable them to gain deep insights into member journeys, using advanced analytics and AI/ML. They also need to transform member insights to closed-loop digital services that create a frictionless and personalized patient experience for connected consumers.
Vice President, Data Science & Consulting
Ravinder has more than 24 years of experience in the healthcare information technology and solutions industry, and has successfully driven strategic initiatives around digital transformation and consulting across providers, biopharma and payers. Prior to CitiusTech, he held leadership positions at Infosys, Oracle, Cisco and Ranbaxy where he developed enterprise level architectures and solutions.
Ravinder holds a B-Tech degree from National Institute of Technology, India in Computer Science.
John Janney, Jr.
Sr. Vice President, Healthcare Consulting
John has more than 30 years of experience in the healthcare industry and is recognized as a transformational leader in the areas of Marketing, Technology, and Operations with a focus on creating economic value for Health Insurance companies. He has led a number of strategic and transformational initiatives that have yielded substantial financial and operational results, and combined with his diverse range of skills, he has offered a broad perspective on business.
Prior to joining FluidEdge, John helped healthcare insurance leader Independence Blue Cross achieve transformational change in the areas of Marketing & Sales, Strategic Business Management, Operations Management and Business Process Management. He holds a Master’s degree in Marketing from Rutgers University – Camden.