How Digital Engagement Helps Members Manage Health Finances

  • October 04, 2018
  • 2:00 PM – 3:00 PM ET
  • online

With the rise of consumer-directed health plans, more members are responsible for a greater portion of their health care costs. With this responsibility, members need digital tools that give visibility into balances and tools to pay. Insurance providers are uniquely equipped to give a comprehensive view to members, leverage adjudicated claims data and the member portal.

This webinar will focus on strategies that health insurance providers can use to empower members to better manage their health care finances and support their provider network. The speaker will share examples of insurance providers that have added financial tools to their portal to facilitate member-to-provider payments.

Attendees will gain insight into:

  • Tips for improving member portal experience and utilization
  • Tools that can be added to the website for additional functionality
  • Ways financial functionality in the member portal can be used to improve the member experience and provider


Gary Word
Vice President, Consumer Payment Solutions for Payers
Change Healthcare

Gary Word, Vice President of Consumer Payment Solutions for Payers at Change Healthcare is responsible for strategy and product development for consumer healthcare payment solutions that benefit payers, including assisting members with paying their healthcare obligations to the payer and to the member’s healthcare providers.

Prior to joining Change Healthcare, Gary was the EVP of a healthcare payments business unit within Citi that conceived, developed and launched Citi’s innovative and award-winning Money Squared patient payment solution.

His background includes work related to both corporate and consumer banking.  He started and chaired Citi’s global architecture council responsible for establishing the architecture discipline within Citi and for providing global oversight of Citi’s vast enterprise application and technology portfolio worldwide. He has represented Citi on several banking organizations, including the Banking Industry Technology Secretariat (BITS), a unit of the Bank Policy Institute, and the Department of Homeland Security working on an industry-wide identification credentials verification product. Prior to Citi, he was a Staff Scientist on the Superconducting Super Collider.

Gary holds a Ph.D. in Physics from Vanderbilt University and a B.A. in Math and Physics from Jacksonville University.

Spencer Brownell
Sales Executive, Consumer Payment Solutions for Payers
Change Healthcare

Spencer Brownell, Sales Executive for Consumer Payment Solutions for Payers at Change Healthcare, is responsible strategic payer sales covering the entire nation.  Spencer is also a founding member of the HiMSS Revenue Cycle Improvement Task Force and is the primary author of its first Whitepaper, “Rethinking Revenue Cycle Management.”  Prior to joining Change Healthcare, Spencer was a Senior Vice President at Citigroup where he was part of the team that developed and launched Money Squared for Health, Citi’s member to provider a payment solution, and was responsible for strategic sales to both payers and providers.  Spencer holds a degree in Economics from Cornell University.