How Innovative Engagement Strategies Close Care Gaps

  • November 08, 2018
  • 12:00 PM – 1:00 PM ET
  • Online

Quality improvement is considered a critical component of health care delivery and a health plan’s success is tied more and more to its quality measures. Patient quality measures are often based on utilization or a specific set of services performed during a physician encounter making the role of the physician incredibly important to quality performance, especially now that overall risk scores will soon include a greater emphasis on encounter data.

In this session, learn about new and innovative approaches to support their efforts that improve convenience and encourage members to close gaps in care. Programs utilizing alternative sites including home, facility and mobile health clinics offer convenient access to high quality care, the ability to target members with gaps in care and directly close those gaps, needed testing and screenings which can be completed in a single encounter, and provide consistently high quality, accurate medical coding following each visit which reduces audit risks.

Attendees will learn: 

  • How physicians are increasingly involved in the overall role of quality performance
  • How using alternative sites can reach more members and address hard-to-close gaps
  • Identifying specific segments of your population to target with the intervention approach most likely to succeed
  • How a streamlined and integrated member experience improves overall program performance


Carmen Hill-Mekoba, DNP, APRN-BC, CCM, COHN
Sr. Vice President, Clinical Services
Matrix Medical Network

Dr. Hill-Mekoba is an adult and geriatric Nurse Practitioner. She joined Matrix Medical Network in 2014 and currently serves as the Senior Vice President of Clinical Services at Matrix Medical Network where she oversees a clinical field staff of over 6,000 clinicians. She is a visionary leader in the medical field and is deeply passionate about bringing accessible, affordable quality care to people in need nationwide.

Dr. Hill-Mekoba began her nursing career over twenty years ago in hospital cardiac and critical care units. After leaving the hospital setting, Dr. Hill-Mekoba served as a Workers Compensation Case Manager and progressed to the occupational health environment, providing leadership for over eight years to the Linden, New Jersey and Doraville, Georgia medical departments at General Motors Corporation.

After her tenure at GM, she joined the clinical services departments at Kimberly Clark and Ciba Vision to help implement primary care health programs in the workplace. She was also co-owner of an internal medicine practice that served a large Spanish speaking community.

In 2006, Dr. Hill-Mekoba followed her entrepreneurial spirit and founded a medical house call practice to serve the geriatric community residing in subsidized, public housing in the city of Atlanta. She maintained that practice for several years until she accepted a leadership position at United Health Care in their House Calls division.