Las Vegas, NV


How Patient Insights Inform Effective
Care Management

  • October 18, 2021
  • 1:00 PM – 2:00 PM ET
  • Online

Many care managers occupy a uniquely challenging space, operating on limited and scattered information about the members they are assigned to help. They must quickly collect whatever information they can find about a member and confirm everything in direct conversation with the member or their care team. They then use their own knowledge, experience, and connections to guide members through this complex system to better health. Working with limited access to clinical data, using systems that don’t talk to one another, care managers are forced to recreate a lot of documentation that already exists elsewhere. This redundant documentation causes additional issues with accuracy and timeliness.

This webinar will focus on best practices, potential technology solutions, and overall education on the topic of interoperability and its effects on effective care management.

Attendees will learn about:

  • The latest research around the challenges care managers face
  • Best practices to help overcome these challenges
  • What the future holds for powering care management within the health insurance provider market


Andrew Mellin, MD
Chief Medical Information Officer
Surescripts, LLC

Dr. Mellin is focused on helping the Surescripts Network Alliance improve the patient experience with electronic prescribing and the provider workflow. Trained in internal medicine, he has spent more than two decades working in health information technology at companies including McKesson, RedBrick Health and, most recently, Spok. Before that, Dr. Mellin led the provider engagement team at Allina Health in Minneapolis through an EHR implementation spanning eight hospitals and 60 clinics and worked part-time as a hospitalist in St. Paul for 15 years.

Andrew Borgschulte
Principal Product Marketing Manager
Surescripts, LLC

Andrew is currently the Principal Product Marketing Manager for the Inform Care Decisions portfolio at Surescripts for health plans, PBMs, health systems, health technology vendors, and pharmacies.

Kat Jayne
Lead Consultant, Experience Research & Design
Fathom Consulting

Kat leads user-centered design projects that transform her client’s understanding of their end-users. Through deep research and a focus on collaboration, she helps product teams build empathy and identify and prioritize user needs. To each engagement, Kat brings in-depth knowledge of information organization strategies and user research methods, as well as an extensive background in service and application design for medical device monitoring, health population management, and collaboration tools.