Washington, D.C.

Nashville, TN


How to Solve Value Based Performance? Member Engagement

  • November 30, 2017
  • 2:00 PM – 3:00 PM ET
  • Online

Star, HEDIS, CAHPS, HOS all are measures of delivering real value to the consumer. The new economic reality demands the Plans focus more resources on revenue generating opportunities such as quality, experience and utilization of resources. In this webinar learn how an intelligently designed consumer engagement program is a powerful tool for Plans to drive quality, risk adjustment, satisfaction, retention and attract new members. NovuHealth will share how an engaged consumer closes more care gaps while costing less in the long-term.

Intelligent engagement programs are based on classic consumer loyalty utilizing rewards and incentives to drive high value activities. We will show how to design a consumer engagement program that fits healthcare’s challenges and compliance parameters.

By participating in this webinar, attendees will learn:

  • How an intelligent engagement program can become a revenue driver for Plans
  • How to drive health loyalty with members leveraging hyper targeted rewards and incentives
  • How predictive analytics, propensity modeling and personalized communications delivers a better member experience and impacts profitability
  • An engagement program can become the centerpiece of managing the member experience

Who should attend: Health Plan’s interested in driving quality, member experience, NPS, lowering acquisition costs and managing risk.


Jordan Mauer, EVP of Marketing and Engagement
Jordan develops and leads NovuHealth’s marketing and brand initiatives, as well as our member engagement programs. Jordan brings a passion for analytics, consumer loyalty and behavior science, as well as strategic energy to NovuHealth.