Improving Administration with Intelligent Automation

  • October 02, 2018
  • 2:00 PM – 3:00 PM ET
  • Online

Health plans are seeking the right technology and techniques to help them lower administrative costs while improving care delivery. However, they’re frequently saddled with manual and outdated processes that have resisted modernization, resulting in “transformation” projects that too often fail due to high implementation costs and lengthy implementation timelines.

Join this webinar to learn how health plans can streamline their business processes and augment their human workforces with the help of an intelligent automation platform that leverages robotic process automation (RPA) and artificial intelligence (AI) capabilities. Discover key health plan administration use cases best suited for intelligent automation, including: claims processing, provider data management, Internet of Things (IoT) in care management, and fraud, waste, and abuse investigation.

Attendees will learn: 

  • How RPA and AI create the foundation for intelligent automation
  • How software digital agents work and the types of bots being used in healthcare
  • Strategies for identifying and implementing intelligent automation use cases


Cate McConnell
Global Industry Lead for Healthcare Payer

Cate McConnell is the Global Healthcare Payer Industry Practice Lead at Appian, where she is responsible for bringing the power of Appian software to health insurance companies. Cate has worked in healthcare for over 15 years at Deloitte Consulting and McKesson Corporation. She holds an MBA from Duke University and the HIMSS CPHIMS certification.

Prittam Bagani
Product Strategy Director

Prittam Bagani is the Director of Product Strategy at Appian and is responsible for Appian’s strategy and go-to-market for Analytics and Robotics Process Automation (RPA) capabilities. Prittam has been directly involved in the development and delivery of enterprise software solutions for over 10 years. Prittam received a Bachelor’s degree in Industrial Engineering from India and a Master’s in Quality and Manufacturing Management from The Pennsylvania State University.