Institute & Expo 2017

  • June 07 – 09, 2017
  • Austin, TX
  • About
  • Agenda
  • Plan Your Trip
  • Sponsors &
    Exhibitors
  • register now
about

Austin, TX

During Uncertain Times in Health Care, There Are Even More Reasons to Attend Institute & Expo.

Focused on thinking differently and re-imagining health care, Institute & Expo delivers solid answers, ideas and inspiration. You’ll head back to the office with more clarity on priorities to drive your organization’s long-term success.

What’s your reason for joining us in Austin? 

1. THE HEALTH CARE ENVIRONMENT

The health care landscape is fluid, and so is Institute & Expo. You’ll find sessions filled with the most current information, as we nimbly work with speakers up to the conference.

2. TOPICS THAT MATTER

From general sessions to concurrents and breakfast briefings you’ll take home real-time knowledge on topics that aren’t going away.

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3. SPEAKERS LEADING CHANGE

Leaders from leading companies fill the agenda. Anthem, Harvard Pilgrim, Scripps, PatientsLikeMe, Michael J. Fox Foundation, Eli Lilly and Company, Turntable Health, Leavitt Partners and GSD&M are just a start.

4. INFLUENCER SERIES

New this year, enjoy sessions that combine the global thinking of general sessions with the details offered in concurrent sessions

5. ROI

Attending a conference takes resources – both time and budget. Institute & Expo is designed to deliver solid returns that would be hard to gain on your own.

From a range of sessions, networking events and product demos, you’ll have access to the smartest thinking and newest ideas available.

6. VALUE

Boost your ROI when you take advantage of various discounts, including early registration rates and team discounts available to AHIP Health Plan members.

7. EXHIBIT HALL

With nearly 200 exhibitors showcasing tools and solutions changing health care, you’ll have ample time to see demos, ask questions, and leave with contacts for important follow up discussions.

8. STAY AHEAD

Don’t Get Left Behind. Thousands of health care professionals from around the country will be networking, sharing ideas, and focusing on what’s next. They understand why attending in-person conferences is so critical to success.

NEED MORE REASONS?

Listen to why others attend AHIP conferences year after year. Watch now https://www.youtube.com/watch?v=DThq9nyVmOY.

Need to convince your boss? Click here.

Be Part of the Discussions.

Share it with colleagues #AHIPInstitute Twitter Icon

 

The conference app is now available. In the app store, search for “AHIP Conferences” and download the app today.

Institute & Expo is one of the best investments you’ll make this year.

WHY YOU SHOULD ATTEND

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Learn

Learn from fearless innovators, champions of change, and trusted voices.

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Lead

Make an impact. Help us shape the national conversation about health care.

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Connect

Engage a robust network of experts, customers, partners, and suppliers.

agenda
  • Overview
  • June 07
  • June 08
  • June 09

Select Event Track

  • Consumer Experience
  • Industry Disruption & Innovation
  • Advancing APMs
  • Technologies & Business Solutions
  • Prevention, Health & Well-Being
  • Complex Conditions
  • Data Analytics & Insight
  • Navigating Health Care 2.0
about

Select Event Track

  • Consumer Experience
  • Industry Disruption & Innovation
  • Advancing APMs
  • Technologies & Business Solutions
  • Prevention, Health & Well-Being
  • Complex Conditions
  • Data Analytics & Insight
  • Navigating Health Care 2.0

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Each year, Institute & Expo draws big-picture visionaries and mission-focused stakeholders to share ideas in a mix of general and concurrent sessions, and breakfast briefings. Want to know more? Watch our new video.

The conference app is now available to view the agenda, session descriptions, speakers, and sponsors; take notes; and more. In the app store, search for “AHIP Conferences” and download the app today. You may also access the app on the web at: https://apps.eventmobi.com/ahipconferences.

Questions? Email apps@conferencedirect.com or visit the App Help Desk onsite, located next to the Registration and Information Desk.

Important Note: If you have an AHIP conference app from past AHIP conferences, please delete that app and download the current one to access this year’s Institute & Expo app.


General Sessions

The agenda is filled with leaders from health care and other industries who will deliver powerful, inspiring sessions. Take a look at the full agenda, by day, to learn about the general session speakers.

Concurrent Sessions

Concurrent Session Tracks are all about learning best practices, making connections, and growing your success.  Customize your Institute & Expo experience when you mix and match sessions from eight educational tracks.


AHIP’s Institute & Expo 2017 Social Media Ambassadors

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Mandi Bishop, Chief Executive Officer and Founder, Lifely Insights

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Geeta Nayyar, Chief Healthcare & Innovation Officer, Femwell Group Health

Esteban López

Esteban López, CMO & Market President, Southwest, Texas, BCBSTX

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Avik Roy, President, Foundation for Research on Equal Opportunity (FREOPP)

 

Join the #AHIPInstitute conversation with these health care social media ambassadors before and during the conference to provoke thought leadership, get answers to tough questions, or just say hi. Click here to find out more about this year’s ambassadors.

June 07
7:00 am
5:30 pm

Institute & Expo Registration and Information Desk Open

Sponsored by Optum

The registration and information desk will also be open Tuesday, June 6 from 2:00 pm – 6:00 pm.

7:30 am
12:30 pm

CEO Forum (registration limited; separate registration fee)

viewevent_button_pink

10:00 am
11:30 am

Institute & Expo Registration in the Solar Atrium

Featured musician Ben Cina has performed with Third Eye Blind, Pat Green, The Doobie Brothers, Ben Kweller as well as many other talented musicians throughout his career.

11:15 am
1:15 pm

Institute & Expo Luncheon in the Exhibit Hall

Acoustic Lounge sponsored by AHIP SmartBrief Newsletters.

Featured musician Ali Holder has fronted two bands: the folk-leaning Ali Holder & the Broken Hearted, and R&B band Ali Holder & the Raindoggs.

11:15 am
7:00 pm

Exhibit Hall Open

1:15 pm
1:15 pm

General Session Welcome

Conference Moderator

Susan Dentzer

President and CEO

Network for Excellence in Health Innovation

View Speaker Biography

1:15 pm
2:00 pm

Reinventing Health Care for the Future

General Session

Joseph R. Swedish

Chairman; President and Chief Executive Officer

Anthem, Inc.

View Speaker Biography

2:00 pm
2:45 pm

The Future of Precision Medicine

General Session

Eric J. Topol, MD

Author, The Patient Will See You Now and The Creative Destruction of Medicine; and Director, Scripps Translational Science Institute

View Speaker Biography

2:45 pm
3:30 pm

Making Health Care Accessible and Affordable for All Americans

General Session

Governor Mike Leavitt

Founder & Chairman, Leavitt Partners; former Governor of Utah and Secretary of Health and Human Services in the Bush Administration

View Speaker Biography

3:45 pm
4:30 pm

Influencer Series

ins_317_284_institute_influencer_series_icon_98x98_1cLearn, share, connect and engage with health care thought leaders in AHIP’s Influencer Series. In these sessions, attendees will hear from five transformational figures who are influencing the way we think about health care in specific topic areas.

3:45 pm
4:30 pm

Advancing the Framework for Payment Reform and Benefit Design to Improve Health Care

Influencer Series:
Advancing APMs

Emerging payment and delivery reforms hold promise in advancing the efficient delivery of high-quality, personalized care. However, as with most transformative change, transitioning to value-based models of care delivery and payment has been met with some challenges. This session will explore these challenges, and why alternative payment models have not been widely adopted.

Michael E. Chernew, PhD

Leonard D. Schaeffer Professor of Health Care Policy and Director, Healthcare Markets and Regulation Lab

Harvard Medical School

View Speaker Biography

3:45 pm
4:30 pm

Lessons Learned from the ACA and the Path Forward

Influencer Series:
Navigating Health Care 2.0

This session will explore the impact of the Affordable Care Act. The speaker will offer perspectives on successes and challenges of the landmark health reform legislation, and discuss the trajectory of health care in America moving forward.

Nancy-Ann M. DeParle

Partner and Co-Founder

Consonance Capital Partners

View Speaker Biography

3:45 pm
4:30 pm

Brain Science and the Design of Behavior Change, Habits, and Engagement

Influencer Series:
Prevention, Health & Well-Being

We have learned more about the brain and behavior in the past 5 years than in the previous 5,000 years—offering the potential and power to reach, influence, and improve health and well-being at-scale. However, this quantum leap has yet to transform the industry largely due to the lag in translating the science into practice. In this session, a noted behavior-change expert will offer perspectives and shortcuts on using brain science to design for better engagement, habits, and behaviors.

Kyra Bobinet, MD, MPH

CEO, engagedIN and Author

View Speaker Biography

3:45 pm
4:30 pm

Creating a Consumer-Obsessed Culture: What Health Care Can Learn From Other Industries

Influencer Series:
Consumer Experience

What do a century old beverage company and a sports powerhouse have in common? They are both consumer-obsessed. This session will explore how consumer-obsessed companies can create a culture of empowerment and innovation that results in strong business value. Speakers will share actionable insights and practical tips from their respective years working at Coca-Cola and ESPN to demonstrate how companies in the health care space can evolve their culture to build consumer-fueled health care enterprises that can promote better health outcomes for the people they serve.

Tom Daly

Founder, Relevant Ventures, LLC; and former Senior Group Director, Digital Marketing, The Coca-Cola Company

View Speaker Biography

Carol Kruse

Senior Vice President and Chief Marketing Officer

Cambia Health Solutions

View Speaker Biography

3:45 pm
4:30 pm

The Health Insurer of the Future: Thriving Amid Uncertainty

Influencer Series:
Industry Disruption & Innovation

Whether retooling to serve the individual market, diving deep into Medicare/Medicaid, building consumer loyalty, bolstering analytics, ramping up growth efforts with focus on being more retail-oriented, or diversifying into new customer segments and insurance products, health insurers are focusing on how to thrive in an evolving, disruptive marketplace. The speaker will share insights from research and offer approaches for navigating disruptive change.

4:45 pm
5:30 pm

Are You One Breach Away from Losing a Health Care Consumer?

Concurrent Session:
Consumer Experience

Powered by Accenture
Consumers trust health care organizations to protect their digital data. By examining digital trust and the impact of breaches, health plans will gain insight as to how consumer trust is earned and cultivated. This session will present the latest research on consumers’ attitudes toward health care data, digital trust, data sharing and breaches, allowing attendees to better understand and assess risks, build resilient and secure infrastructure, and construct plans to respond proactively to consumers should a breach occur.

Reza Chapman

Managing Director

Accenture

View Speaker Biography

John Schoew

Managing Director

Accenture

View Speaker Biography

4:45 pm
5:30 pm

Reinventing Utilization Management: Faster, Smarter and Automated

Concurrent Session:
Technologies & Business Solutions

Powered by Change Healthcare
This session will outline a proactive strategy for transforming Utilization Management (UM). Attendees will learn how cloud-based technology can be integrated into the provider and payer workflow to enable the automation of the prior authorization process at the point-of-care. Through this automation, health plans can reduce the administrative costs of both manually processing authorization requests, and the redoing of medical reviews they receive from providers. Automation also increases transparency into a health plan’s authorization criteria, allowing providers to proactively focus on complex cases that require exceptions. Instead of being guardians of cost, health plans can become collaborative partners, working with hospitals to reduce denials, and objectively determine the most appropriate, medically necessary care as early as possible.

Nilo Mehrabian

Vice President, Product Management, Decision Management

Change Healthcare

View Speaker Biography

4:45 pm
5:30 pm

The Aging of the Baby Boomer Generation and Implications for Health Care

Concurrent Session:
Complex Conditions

People live longer and, over time, have increasingly complex health issues such as multiple chronic conditions. This trend will drive important changes in the health care system. By 2030, it is anticipated that the number of Boomers with multiple chronic conditions will quadruple. Meeting these future health care challenges will require new approaches to care delivery, more effective consumer engagement and empowerment so individuals are better able to manage their health, and a greater focus on wellness and prevention. Speakers in this session will provide the latest trends and emerging health care approaches for how the health care system is anticipating the Boomer revolution.

Gretchen E. Alkema, PhD, LCSW

Vice President, Policy and Communications

The SCAN Foundation

View Speaker Biography

4:45 pm
5:30 pm

Medicaid Moving Forward: Where the Conceptual Meets the Practical

Concurrent Session:
Navigating Health Care 2.0

In this session, two veteran state Medicaid agency leaders will discuss the concepts and incentives underlying the design of Medicaid reform features in their states. The speakers will also describe lessons learned from introducing those features, and practical refinements and adjustments they made to adapt those concepts and incentives to implement them successfully.

Joseph Moser

Former Medicaid Director

State of Indiana

View Speaker Biography

Chris Priest

Medicaid Director

Michigan Department of Health and Human Services

View Speaker Biography

4:45 pm
5:30 pm

Opioid Use Disorder: Addressing the Challenge

Concurrent Session:
Prevention, Health & Well-Being

Powered by Optum
Opioid use disorder is now officially declared an epidemic in the United States, with over 4.5 million Americans currently affected. However, through the integration of specialized behavioral health and pharmacy management programs, you can help curb the inappropriate prescribing and consumption of these medications; increase member education regarding their appropriate use; and enhance the treatment and recovery of individuals with opioid use disorder. In this session, you will also learn how analytics and innovative clinical approaches can be leveraged to better identify and intervene with high-risk members to ensure they receive the proper care and support they need.

David Calabrese, RPh, MHP

Vice President and Chief Pharmacy Officer

OptumRx

View Speaker Biography

Martha R. Temple

President and CEO for Behavioral Health

Optum

View Speaker Biography

4:45 pm
5:30 pm

Assessing the Nation’s Progress in APM Adoption

Concurrent Session:
Advancing APMs

Patrick Conway, MD, MSc

CMS Deputy Administrator for Innovation and Quality, Director, Center for Medicare and Medicaid Innovation (CMMI)

Centers for Medicare & Medicaid Services (CMS)

View Speaker Biography

4:45 pm
5:30 pm

Unleashing the Power of Data to Activate Health Care Consumers

Concurrent Session:
Data Analytics & Insight

Powered by Welltok
The health care industry is still struggling to fully leverage data to empower and engage consumers in their health. Yet data is key to understanding and supporting a consumer’s personal health journey – from prevention and general health and well-being to episodic sickcare. This session will explore what “data-driven” really means in health care, why combining clinical and consumer data is imperative to drive engagement, and how predicting consumers’ needs and wants will help health plans achieve consumer-centric nirvana.

Jeffrey H. Margolis

Chairman and CEO

Welltok

View Speaker Biography

4:45 pm
5:30 pm

Biosimilars: Policy and Reimbursement Considerations for a New Market

Concurrent Session:
Industry Disruption & Innovation

Powered by AMGEN Inc.
This session will provide an update on the key policy and reimbursement issues in the biosimilar marketplace. Attendees will learn more about recent FDA guidance and hear strategic insights around how the market is developing. The speaker will address critical issues including biosimilar naming; interchangeability determinations; state legislative actions; reimbursement policy, and the impact of patent litigation on the biosimilar market.

Amanda Forys, MSPH

Director, Reimbursement Policy Insights

Xcenda

View Speaker Biography

5:30 pm
7:00 pm

Institute & Expo Opening Night Reception in the Exhibit Hall

Sponsored by Zelis Healthcare

Acoustic Lounge sponsored by AHIP SmartBrief Newsletters.

Featured musician Brennen Leigh has had her songs recorded by  artists such as Whitney Rose, Austin’s The Carper Family, Norway’s Liv Marit Wedvik, and American country legend, Grammy winner Lee Ann Womack.

June 08
7:00 am
5:45 pm

Institute & Expo Registration and Information Desk Open

Sponsored by Optum

7:30 am
8:30 am

Breakfast Briefings

Breakfast will begin at 7:30 a.m. Briefings (speaking sessions) will begin promptly at 7:45 a.m.

7:30 am
8:30 am

Perspectives on Consumer Experience from the Front Lines to the Back Office: A Day in the Life

Breakfast Briefing:
Consumer Experience

Powered by Zipari, Inc.
For health plans, the term “consumer experience” often conjures up an image of a member shopping for a plan, looking for a provider or comparing costs for a drug or procedure. With the help of consumer tools and a CRM system specifically designed for health plans, the total consumer experience from the front lines and the back office can be enhanced to bring better value to members. This session will walk through ‘a day in the life’ of consumers, and learn their perspectives on improving the consumer experience.

Mark Nathan

Co-Founder and Chief Executive Officer

Zipari Inc.

View Speaker Biography

John Keegan

Director of Digital Strategy

Horizon Blue Cross Blue Shield of New Jersey

View Speaker Biography

7:30 am
8:30 am

Health Engagement 2.0: Realigning Programs to Meet Member Needs

Breakfast Briefing:
Prevention, Health & Well-Being

Powered by Health Dialog Services Corporation
Member-centric health care programs are built on the premise that delivering the right care at the right time can lead to better clinical outcomes, lower costs, and improve member satisfaction and retention. But knowing how (and when) to engage each member to improve their health is not always easy. Challenged with managing a diverse and highly dispersed population with a high prevalence of chronic disease, one organization implemented a program that leverages new technologies, analytics, and behavioral science methodologies to deliver a personalized member experience. This session will provide insight on how health plans can use advancements in analytics, mobile technology, digital health, and behavioral science to deliver more personalized, cost-effective, and measurable patient engagement programs.

Jessica Kazmaier

Vice President, Total Rewards

Rite Aid Corporation

View Speaker Biography

Karen Staniforth

Chief Operating Officer

Health Dialog Services Corporation

View Speaker Biography

7:30 am
8:30 am

Leveraging Data-Driven Insights to Inform Value-Based Care Arrangements

Breakfast Briefing:
Advancing APMs

Powered by Inovalon
With the transition from volume to value well underway, value-based care arrangements between health care payers, providers and medical product innovators are becoming increasingly popular as a means of achieving better outcomes in a more cost effective manner. Join industry experts as they explore the important role that data-driven analytics plays in understanding and quantifying the potential outcomes and savings that can be achieved through models that identify and target the providers and patients most likely to get value out of a specific treatment, medical device or intervention. Panelists will demonstrate how data is essential to support successful value propositions, how alignment can best be achieved between entities, and what’s in store for the future.

Chelsea King

Director, Product Innovation

Inovalon

View Speaker Biography

Christie Teigland, PhD

Vice President, Advanced Analytics

Avalere

View Speaker Biography

Marina Dorotheo

Partner Liaison Director, Digital Medicines

Otsuka Pharmaceutical Development & Commercialization, Inc.

View Speaker Biography

7:30 am
8:30 am

The Changing HSA Landscape

Breakfast Briefing:
Navigating Health Care 2.0

Powered by HSA Bank
Congress and the Administration continue to signal a shift to policies that favor increased use of Health Savings Accounts (HSAs) as an option to provide Americans with a tool to increase personal responsibility and control in health care purchasing. In this session, speakers will share insights on the potential impacts of expansion of HSAs under the new Administration. Topics to be discussed in this session include proposals for continued improvements or enhancements to the existing HSA structure, expansion ideas such as the creation of a Medicare HSA option, elevating funding limits, and expanding the definition of High Deductible Health Plans (HDHPs), which will broaden the availability of HSAs to more Americans.

Jason Kessler

Senior Vice President, Product Management

HSA Bank

View Speaker Biography

Kevin Robertson

Senior Vice President

HSA Bank

View Speaker Biography

Sanders McConnell

Vice President, Business Development, Health Plans

HSA Bank

View Speaker Biography

7:30 am
8:30 am

Outcome-Aligned Partnerships That Integrate Care Delivery for Individuals with Advanced Illness

Breakfast Briefing:
Complex Conditions

Powered by VITAS Healthcare
Recognition of gaps within the care continuum is key to ensure patient-centered quality care. Patients with advanced illness commonly experience gaps in care, which may lead to care not consistent with their wishes and/or values, particularly during periods of transition. Patients with advanced illness who no longer respond to curative treatments get a better care experience through coordinated care and advance care planning. All parties, including health plans, benefit from effective acute and post-acute care partnerships that identify patients with advanced illness who no longer respond to curative treatments. In this session, stakeholders across the continuum present examples of successful partnerships with palliative care and hospice groups to improve quality benchmarks, enhance patient experience, mitigate risk, and improve care for patients with progressive serious illness.

Jeffrey T. King, RN, MBA

Vice President of Healthcare Services

Molina Healthcare

View Speaker Biography

Joseph Shega, MD

Senior Vice President & National Medical Director

VITAS Healthcare

View Speaker Biography

Shellie Williams, MD

Assistant Professor of Medicine

University of Chicago

View Speaker Biography

7:30 am
8:30 am

The Doctor and the Bot: Digital Forces Transforming Health Care Operating Models and the Work Ahead

Breakfast Briefing:
Technologies & Business Solutions

Powered by Cognizant
The adoption of AI (artificial intelligence) and digital technologies is enabling new business models, and has the potential to change the way we work and live. According to recent research, most payers believe workers will collaborate with smart machines to augment job effectiveness and optimize costs, paving the way for the interplay of smart machines and humans to an ever greater degree. If health plans want to keep pace with change, they will need to revise their operating models using a system of intelligence that combines software, hardware, data and human input to rewire internal and external business processes. While there is no single framework for navigating the unprecedented pace of change, there is a growing set of lessons learned and best practices that health plans can leverage to navigate the digital shift. Speakers in this session will explore a framework health plans can use for adapting current processes, and building a winning business model for the digital age.

Ben Pring

Vice President, Director of the Center for the Future of Work

Cognizant

View Speaker Biography

Bill Shea

Vice President, Healthcare Business Consulting

Cognizant

View Speaker Biography

7:30 am
8:30 am

Innovating Payer-Provider Collaborations to Improve Care Quality

Breakfast Briefing:
Industry Disruption & Innovation

Powered by GE Healthcare
Payers are working tirelessly to collaborate with providers to achieve greater adherence to care protocols in order to capture higher quality at lower cost. Meanwhile, providers are facing new payment models, and are increasingly looking for ways to manage the care of patient populations in a value-focused environment. This session will demonstrate methods health plans can employ to work seamlessly with the provider community to establish cost-effective, bi-directional clinical communications that facilitate the sharing of clinical documentation between payers and providers without manual effort. Join this session to learn how payers and providers can use technology to collaborate with each other, in order to make a real impact to patient care and the bottom line.

Jon Zimmerman

General Manager

GE Healthcare IT

View Speaker Biography

Neelima Akula

Product Manager

GE Healthcare

View Speaker Biography

7:30 am
8:30 am

Leveraging Technology Platform Partnerships

Breakfast Briefing:
Data Analytics & Insight

Powered by Visiant
IT leaders have little chance of delivering value to the business and winning the trust of customers without strong technology platform partnerships, which have the ability to facilitate growth and greatly increase value. And businesses will be even more focused on delivering cost effective automation that enables business strategies as technology evolves. The speaker in this session will share her experiences with technology partnerships and address challenges and solutions – from avoiding IP infringement to melding team cultures.

Michelle E. Billingsley

Senior Vice President and Chief Delivery Officer

Visiant

View Speaker Biography

8:30 am
9:30 am

Amplifying the Patient’s Voice to Change Health Care

General Session

Jamie Heywood

Co-Founder and Chairman

PatientsLikeMe

View Speaker Biography

Deborah W. Brooks

Co-Founder & Executive Vice Chairman

The Michael J. Fox Foundation for Parkinson’s Research (MJFF)

View Speaker Biography

9:45 am
10:30 am

Technology for People: The Era of the Intelligent Digital Health Enterprise

Concurrent Session:
Industry Disruption & Innovation

Powered by Accenture
People change the way they work and live to adapt to each new technology capability. As technology becomes more sophisticated and personalized, it’s no longer people who are adapting to technology; rather, the technology is adapting to people. In this age of human empowerment, people are putting technology to work to disrupt themselves. This session will provide insight on the five trends — fueled by the “Technology for People” theme — essential to success in today’s digital economy.

Kaveh Safavi, MD, JD

Senior Managing Director, Health Industry

Accenture

View Speaker Biography

9:45 am
10:30 am

Managing the Value Equation through PAC Optimization

Concurrent Session:
Advancing APMs

Powered by CareCentrix
Post-Acute Care (PAC) is playing an increasingly important role in managing health plan costs and quality. Today, over 40% of a health plan’s total spend is attributable to PAC expenditures. To manage this spend means implementing a number of strategies to optimize SNF utilization and length of stay, maximize the effective use of home health care services, and reduce hospital readmissions which account for more than 50% of a health plan’s PAC costs. Contracting strategies, such as bundled payment agreements, that break down post-acute care siloes and impediments to PAC optimization will be a critical to a health plan’s value improvement strategy. Join this session to hear from a panel of health plan participants as they introduce a collaborative, comprehensive PAC management model based on value-based care principles and proven results.

Gary Jacobs

Executive Vice President, Strategic Relationships

CareCentrix

View Speaker Biography

Scott Sarran, MD, MM

Divisional Senior Vice President and Chief Medical Officer, Government Programs

Health Care Service Corporation

View Speaker Biography

Michael Cantor, MD

Chief Medical Officer

CareCentrix

View Speaker Biography

9:45 am
10:30 am

Using Innovative Technology and Analytics to Drive Decision Making

Concurrent Session:
Technologies & Business Solutions

Powered by Optum
This session will highlight innovative technology, business solutions and analytics that drive operational inefficiencies and reduce total cost of ownership. You’ll learn how to leverage insights from your operational dashboard to streamline business processes, influence corporate strategies, and drive better decision making.

Paul Lagasse, Sc.D.

Vice President, Product Strategy

Optum

View Speaker Biography

9:45 am
10:30 am

Innovations in Advanced Care: Empowering Patients and Providers to Promote Quality, Person-Centered Care

Concurrent Session:
Complex Conditions

Advanced Care is health care delivery redesign for patients with late-stage chronic illness. It is a system of team-based care coordinating services among hospitals, medical groups and home, which is the main focus for team intervention. Speakers will discuss how health plans can implement advance care planning programs that support high-quality, well-coordinated care that aligns with patients’ goals and priorities, and prevents overuse of hospitalization and intensive care.

Brad Stuart, MD

Chief Medical Officer

Coalition to Transform Advanced Care (C-TAC)

View Speaker Biography

Angelo Volandes, MD, MPH

President, ACP Decisions; Faculty, Harvard Medical School and Massachusetts General Hospital

View Speaker Biography

9:45 am
10:30 am

Reducing Over-Treatment in the Era of Health Care Reform

Concurrent Session:
Prevention, Health & Well-Being

This session will explore an innovative tool designed to facilitate doctor/patient communication. The speakers will discuss how this approach can be used to explain the risks and benefits of some common medical interventions. Learn how this novel method can improve health care delivery, lead to greater patient satisfaction, and result in less over-treatment — one of the main drivers of health care costs.

Erik Rifkin, PhD

Adjunct Associate Research Scientist, School of Public Health

Johns Hopkins University

View Speaker Biography

Andy Lazris, MD

Founder and Medical Director

Personal Physician Care

View Speaker Biography

9:45 am
10:30 am

Precision Analytics: How to Power Clinical Interventions

Concurrent Session:
Data Analytics & Insight

Fueled by innovations ranging from precision medicine to value-based care to population health management, robust and meaningful precision analytics hold the potential power to transform a health care organization and unlock new sources of value. With advances in how health data is captured, organized, and analyzed, it is possible to target individuals most likely to benefit from a clinical intervention. Learn how one health plan is using precision analytics and other data elements to target specific chronic conditions, identify care gaps, support care management, reduce repeat ED and inpatient admissions, and ultimately improve the overall ROI of its clinical interventions.

Richard G. Popiel, MD, MBA

Executive Vice President and Corporate Chief Medical Officer

Cambia Health Solutions

View Speaker Biography

9:45 am
10:30 am

Health Care CX: Managing Consumer Convergence

Concurrent Session:
Consumer Experience

We’re all health care consumers, purchasing everything from aspirin to prescription drugs to fitness wearables. As a health plan members, we’re faced with budgeting monthly premium payments and managing out-of-pocket expenses. When it comes to physician and hospital services, we assume the role of patient. The common thread is that we’re always a customer. And, we’re customers with expectations set by an always-on, convenience-driven world where we have access to more and better information than we’ve ever had before. Managing the health care customer experience at the intersection of these financial and clinical handoffs is challenging every market stakeholder. How can our health care system – payer, provider and retailer – act like a system rather than a fragmented collection of transactions? Speakers in this session will address these convergence issues, and what needs to happen to replace health care consumer confusion and complexity with consumer confidence and contentment.

Lindsay Resnick

Executive Vice President

ReviveHealth

View Speaker Biography

Jill Austin

Chief Marketing Officer

Vanderbilt University Medical Center

View Speaker Biography

Brad Fluegel

Senior Vice President, Chief Healthcare Commercial Market Development Officer

Walgreens Boots Alliance

View Speaker Biography

Neal S. Sofian, MSPH

Director, Member Engagement

Premera Blue Cross

View Speaker Biography

9:45 am
10:30 am

Tackling Health Care Disparities: America’s Chronic Condition

Concurrent Session:
Navigating Health Care 2.0

Socioeconomic status, education, language fluency, physical environment, employment, and social supports are all factors that contribute to health disparities across segments of American society. With greater recognition of these influences, health plans and providers are working to address health disparities and their underlying causes by gathering data, creating assessment models, and initiating community-based initiatives and management programs. Join our speakers to learn more about some of the different tools and strategies being used by health plans to deliver the best care to all their members.

Jesse Thomas

Chief Executive Officer

Harbor Health Plan

View Speaker Biography

Karen E. Michael RN, MSN, MBA, CHIE

Vice President, Corporate Medical Management

AmeriHealth Caritas Family of Companies

View Speaker Biography

Rachel J. Thornton, MD, PhD

Assistant Professor of Pediatrics

Johns Hopkins University

View Speaker Biography

10:30 am
11:30 am

Coffee Break in the Exhibit Hall

10:45 am
11:30 am

Achieving Operational Efficiency and Effectiveness with Digital Transformation

Presentation Theater Featured Session

Powered by Appian Corporation
Most health plans struggle with the challenges of data existing in multiple disconnected systems, thus requiring tremendous amounts of manual processes. This session will provide an overview of how health plans can achieve operational and clinical efficiency and effectiveness by adopting a revolutionary and modern technology platform, which can design and build applications using agile and low-code approaches.

Scott Polansky

Practice Lead, Healthcare Payers

Appian Corporation

View Speaker Biography

11:30 am
12:15 pm

Balancing Innovation and Affordability of Prescription Drugs

General Session

David A. Ricks

Chairman, President, and Chief Executive Officer

Eli Lilly and Company

View Speaker Biography

Eric H. Schultz

President and Chief Executive Officer

Harvard Pilgrim Health Care

View Speaker Biography

12:15 pm
1:30 pm

Lunch in the Exhibit Hall

Sponsored by GE Healthcare

Acoustic Lounge sponsored by AHIP SmartBrief Newsletters.

Featured musician Suzanna Choffel auditioned for and appeared on NBC’s The Voice, wowing the judges with her renditions of Fleetwood Mac and Bob Marley, and earning singular praise from Rolling Stone as, “the only artist you’d want to listen to a complete album from.

12:15 pm
1:00 pm

The Procurement Organization of the Future: What Will It Look Like?

Presentation Theater Featured Session

Powered by Accenture

Mark Olney

Managing Director

Accenture

View Speaker Biography

Mark Olney

Managing Director

Accenture

View Speaker Biography

1:30 pm
2:15 pm

Why Financial Engagement is the Linchpin for Consumer Engagement

Concurrent Session:
Consumer Experience

Powered by Change Healthcare
As consumers continue to play a larger role in their health care decisions and their payment responsibility continues to grow, so does the need for payers to improve transparency and their overall member experience. This session will provide an overview of how health plans can improve consumer engagement through enhanced financial communications — particularly through data sciences and machine learning. Attendees will learn about consumer preferences for health care financial communications and the capabilities health plans need to excel in this area. Speakers in this session will share the results of recent studies, as well as lessons learned from working with health plans on deploying effective strategies.

Stuart Hanson

Senior Vice President & General Manager, Consumer Payment Solutions

Change Healthcare

View Speaker Biography

Jack Gehrke

Senior Director, Consumer Digital Payments

Payflex/Aetna Consumer Health Solutions

View Speaker Biography

1:30 pm
2:15 pm

Obesity Prevention and Treatment: How Payers Are Part of the Solution

Concurrent Session:
Prevention, Health & Well-Being

Despite extensive efforts from multiple key stakeholders, obesity remains a critical public health issue here in the US. There is variability in the offerings of health services that target lifestyle factors. This session will highlight lessons learned from a national pilot study and provides a roadmap that health plans can use to pilot and launch successful programs.

Jenny Bogard, MPH

Director of Healthcare Strategies

Alliance for a Healthier Generation

View Speaker Biography

Angie Kalousek Ebrahimi

Senior Manager, Wellness Market Solutions

Blue Shield of California

View Speaker Biography

1:30 pm
2:15 pm

Personalizing Care Management for Patients with Chronic Diseases

Concurrent Session:
Complex Conditions

Personalized medicine is about making the treatment as individualized as the disease, and it has the potential to improve health outcomes and reduce the cost of care. This session will examine a health care delivery program designed to improve population health and provide appropriate access to care while reducing unnecessary emergency, clinic and hospital visits in adults and children, along with the associated costs, one person at a time. Speakers will discuss various ways to manage chronic disease and how this innovative program works in that continuum.

Arthur (Tim) Garson, Jr., MD, MPH, MACC

Director, Health Policy Institute, Texas Medical Center and Chairman

Grand-Aides USA and International

View Speaker Biography

Donna M. Green, RN, BS

CEO

Grand-Aides USA and International

View Speaker Biography

Robert Morrow, MD, MBA

Southeast Texas Market President

Blue Cross Blue Shield of Texas

View Speaker Biography

1:30 pm
2:15 pm

How Medicare Advantage Members Benefit from Value-Based Reimbursement Models

Concurrent Session:
Advancing APMs

Medicare Advantage plans are leading the way in moving from paying for volume to paying for value. Through value based payment arrangements with providers, Medicare Advantage plans are using team-based methods to managing care. This session will highlight how a plan and a provider group are working together to improve care for their plan enrollees.

Griffin Myers, MD

Co-Founder and Chief Medical Officer

Oak Street Health

View Speaker Biography

Scott Sarran, MD, MM

Divisional Senior Vice President and Chief Medical Officer, Government Programs

Health Care Service Corporation

View Speaker Biography

1:30 pm
2:15 pm

Disrupting Traditional Primary Care

Concurrent Session:
Industry Disruption & Innovation

Jan Berger, MD, MJ

President and Chief Executive Officer

Health Intelligence Partners

View Speaker Biography

Harry Ritter, MD, JD

Vice President of Care Delivery

Oscar Health

View Speaker Biography

Marc-David Munk, MD, MPH, MHCM

Chief Medical Officer

Iora Health

View Speaker Biography

1:30 pm
2:15 pm

Converging Machine Learning and Data Science to Enhance Real-Time Consumer Engagement and Experience

Concurrent Session:
Data Analytics & Insight

Vijay Venkatesan

Group Vice President and Chief Data Officer

Providence Health and Services

View Speaker Biography

1:30 pm
2:15 pm

Now is The Time for a Healthcare Moonshot

Concurrent Session:
Technologies & Business Solutions

Powered by RxAdvance
We are living in an epoch of significant innovation and technological advancement, where companies such as Uber in transportation and Airbnb in hospitality have transformed their respective industries with completely innovative business models and technologies. Despite these transformations, the health care industry remains hesitant to incorporate innovation to drive its own progress. Innovation can tame the spiraling cost of health care by reducing the systemic waste generated from traditional paradigms. In this session, speakers will explore the historical positive impact of disruptive technologies, while highlighting several opportunities in pharmacy benefit management for innovative progress. The pharmacy benefit management (PBM) industry is ripe for disruption and it is time for a PBM moonshot.

John Sculley

Chief Marketing Officer and Chairman, RxAdvance; Former CEO, Apple and PepsiCo

View Speaker Biography

1:30 pm
2:15 pm

Health Plan 2025: How Business Trends and Technological Innovations Will Shape the Future of Health Plans

Concurrent Session:
Navigating Health Care 2.0

Powered by Deloitte LLP
We are in the midst of an era of innovation and disruption that is impacting every aspect of the business world. Health plans are not immune to these changes and there are great opportunities for those organizations that anticipate and embrace these coming shifts. Join this session to learn the key trends that will have greatest impact, implications and opportunities for health plans – now and in the future.

Dave Biel

U.S. Leader, Health Plans Consulting

Deloitte

View Speaker Biography

Ollie McCoy

U.S. Health Care Strategy Leader and Consumer Specialist

Deloitte Consulting LLP

View Speaker Biography

Jason Wainstein

U.S. Health Plans Technology Strategy Leader

Deloitte Consulting LLP

View Speaker Biography

Jim Whisler

U.S. Health Care Value-Based Care and Affordability Leader

Deloitte Consulting LLP

View Speaker Biography

2:30 pm
3:15 pm

Applying Design Thinking to Health

Concurrent Session:
Industry Disruption & Innovation

Human-Centered Design, also known as Design Thinking, is a process for better understanding user needs (including latent or unexpressed ones), problem solving and discovering growth opportunities. It can be applied to not only traditional objects of design (i.e. physical products), but also to services and systems such as health, leading to better experiences and outcomes for patients and families, providers and health organizations. This session will share some principles of design and its successful application to health as well as challenge attendees to think differently about the problems we should be solving in health and how we approach them.

Charu Juneja

Design Director, Design Institute for Health

Dell Medical School at The University of Texas at Austin

View Speaker Biography

2:30 pm
3:15 pm

Precision Medicine-Guided Population Health: Bridging the Gap

Concurrent Session:
Advancing APMs

This session will explore how a payer and a health system are applying precision medicine to their population health models for oncology care. Learn about the value-based models they have developed and implemented to ensure collaboration between stakeholders, achieve success among all pillars of the triple aim, and deliver customized care to individual patients with oncologic diagnoses. The speakers will also share quantitative results that reflect the evolutionary nature and process required for success.

Lili Brillstein, MPH

Director, Episodes of Care, Market Innovations

Horizon Blue Cross Blue Shield of New Jersey

View Speaker Biography

Andrew Pecora, MD, FACP, CPE

President, Physician Enterprise and Chief Innovations Officer, Hackensack Meridian Health; Professor of Medicine and Oncology, Georgetown University

View Speaker Biography

2:30 pm
3:15 pm

Doing Well by Doing Good: Serving the Socially Vulnerable Population

Concurrent Session:
Complex Conditions

Given the importance of social determinants on health and health equity, a range of initiatives to address social determinants of health are emerging at the federal, state, local, and provider level. There is growing recognition of the importance of not only integrating and coordinating services across providers and settings within the health care system, but also connecting and integrating health care with social supports and services that address the broad range of social and environmental factors that impact individuals’ and communities’ health and well-being. Speakers in this session will share their perspectives on innovative public-private approaches to address the social determinants of heath and health equity and highlight their plans’ successful strategies to improve care for individuals with complex needs.

John G. Lovelace

President, UPMC for You and President, Government Programs and Individual Advantage

UPMC Health Plan

View Speaker Biography

Nirav R. Shah, MD, MPH

Senior Vice President and Chief Operating Officer, Clinical Operations

Kaiser Foundation Health Plan

View Speaker Biography

2:30 pm
3:15 pm

Potential Impacts of Using Encounter Data to Determine Medicare Advantage Risk Scores

Concurrent Session:
Navigating Health Care 2.0

This session will discuss the potential impacts from using encounter data for risk score calculations, and will help plans understand what actions they can take in response. Until 2016, enrollee risk scores were calculated based on diagnoses submitted by Medicare Advantage plans to CMS via the Risk Adjustment Processing System (RAPS). In 2016, CMS began to calculate enrollee risk scores using diagnoses submitted through the encounter data system (EDS) and then blend this risk score with the one calculated using RAPS. During this session, speakers will discuss the impact of the ‘filtering logic’ that CMS uses to determine allowable diagnoses from encounter data, as well as results of a study that compiled encounter data across a variety of plans to show the financial impact of moving from RAPS to EDS.

Tom Kornfield

Vice President, Public Programs Policy, Federal Programs

AHIP

View Speaker Biography

Julia Lambert, FSA, MAAA

Principal

Wakely Consulting Group

View Speaker Biography

Charlie Mills, FSA, MAAA

Principal & Consulting Actuary

Milliman

View Speaker Biography

2:30 pm
3:15 pm

Net Promoter Score: Keeping Your Finger on the Pulse of Patient-centered Care

Concurrent Session:
Consumer Experience

Many are taking a page from consumer-oriented non-health care businesses who have found success using a loyalty metric known as the NPS® or Net Promoter Score®. But is the NPS a good fit for health care? In this session, speakers will address how health plans can utilize NPS measurements to rapidly and effectively integrate the patient’s voice into all aspects of the organization.

Helen Leis

Partner, Health & Life Sciences

Oliver Wyman

View Speaker Biography

Paula Sunshine

Senior Vice President and Chief Marketing Executive

Independence Blue Cross

View Speaker Biography

2:30 pm
3:15 pm

The Doctor is Here to See You Now: How the House Call May Be the Future of Health Care

Concurrent Session:
Prevention, Health & Well-Being

As patients and physicians move toward more personalized forms of health care, house calls are making a comeback. Driven by technology, an aging homebound population and new payment models that reward quality care and reduced hospital admissions, the historic practice of seeing patients in their homes is on the uptick.  Speakers will discuss how the health care experience of providing acute, chronic and preventive care at home can reduce costs and unnecessary utilization, and potentially change the health care industry.

Jan Berger, MD, MJ

President and Chief Executive Officer

Health Intelligence Partners

View Speaker Biography

Alan Kronhaus, MD

Co-Founder & Chief Executive Officer

Doctors Making House Calls

View Speaker Biography

Mark Masson

Vice President

WhiteGlove Health

View Speaker Biography

2:30 pm
3:15 pm

The Future of Health Care Informatics and Cognitive Analytics

Concurrent Session:
Data Analytics & Insight

Powered by Truven Health Analytics®, IBM Watson HealthTM
Combining proven data and analytics intelligence with next generation cognitive computing power can help solve the most pressing business problems. In this session, speakers will do a deep dive into the workflows and care processes that are being optimized, improved and disrupted to see how care managers can broaden their impact through data and technology. Attendees will learn how a large health system generated $39 million in ACO savings and how cognitive analytics can assist and augment existing channels to engage consumers.

Russell Olsen

Vice President, Offering Management

Analytics®, IBM Watson HealthTM

View Speaker Biography

2:30 pm
3:15 pm

A True System of Engagement: The Next-Generation of CRM Capabilities

Concurrent Session:
Technologies & Business Solutions

Powered by NTT DATA
Health plans are utilizing Customer Relationship Management (CRM) capabilities to transition away from manual administrative processes and a transactional approach to a modernized member engagement model. From member enrollment to wellness management, CRM systems provide an opportunity to enable ongoing engagement and improve member management in a cost-effective way. Join this session to learn about next-generation CRM capabilities, how these tools are being used today and which platforms are leading the way, as well as what’s next in areas of consumerism, medical home management, and more.

Andy Arends

Managing Principal, Health Plan Innovation & Consulting

NTT DATA

View Speaker Biography

3:15 pm
4:00 pm

Wellness Break in the Exhibit Hall

3:30 pm
4:00 pm

Why Does Health Care Need a Health Score?

Presentation Theater Featured Session

Powered by dacadoo
Now that health plans realize they must embrace a digital health strategy to engage a new generation of consumers in healthy living, they are faced with identifying and implementing the ‘must-have’ features and functions to make it work. This session will explore how a real-time health score can be used to supercharge consumer engagement, and also serve as a means of measuring the real-time health impact of a health plan’s wellness programs.

Matt Park

Vice President, Sales

dacadoo

View Speaker Biography

4:00 pm
4:45 pm

Managing Members from Enrollment to Encounter – One Identity at a Time

Concurrent Session:
Consumer Experience

Powered by LexisNexis® Health Care
Members are the heart of any health plan – yet many plans struggle to identify, aggregate and analyze information on them in a holistic manner. The many facets of a member’s identity can impact compliance, outcomes, risk management and engagement strategies. From verifying who and where they are, to understanding how their social determinants of health influence their future risk, managing member identity is a conversation every health plan should be having. This session will provide innovative approaches to key member identity management topics including master patient indexing, analyzing health risk scores based on social determinants, verifying identity to minimize the risk of medical identity fraud, and improving member outreach and engagement results.

Josh Schoeller

Vice President, Client Engagement

LexisNexis® Health Care

View Speaker Biography

4:00 pm
4:45 pm

What’s Next in Primary Care Innovation: Lessons from Regional Collaboratives

Concurrent Session:
Advancing APMs

Patient-centered medical homes, information exchanges, multi-payer databases and common community measures have all contributed to care improvements, lower costs and practice efficiencies.  What’s the next tipping point, what gets us to the next level of innovation in primary care?  This session reviews a few efforts to do just that and focuses on one payer’s work in this area.

Charles J. Fazio, MD, MS

Senior Vice President and Medical Director

HealthPartners

View Speaker Biography

Alicia Berkemeyer

Vice President, Enterprise Primary Care and Pharmacy Programs

Arkansas Blue Cross and Blue Shield

View Speaker Biography

4:00 pm
4:45 pm

Changing the Paradigm: What Innovative Employers are Looking For and How They’re Getting It Done

Concurrent Session:
Industry Disruption & Innovation

Employer-sponsored coverage is the bedrock of the health financing system and a frequent driver of innovation . They pick up the majority of the tab for the 156 million consumers who get their coverage through employer-sponsored health care. This session will explore the role and expectations of employers in the ever-changing health care market.

Becky Atkeison

Director, Enterprise Health and Well-Being

FedEx Services

View Speaker Biography

Renya Spak, MPH

Partner

Mercer Health and Benefits

View Speaker Biography

Sheree Bailey

Wellness Coordinator

City of Austin

View Speaker Biography

4:00 pm
4:45 pm

The Opioid Epidemic: Mastering the Complexities and Improving Outcomes

Concurrent Session:
Data Analytics & Insight

Powered by DST
This session will focus on the use of analytics, care management, pharmacy, provider network, and cost control strategies for identification, management, and monitoring of members for the abuse of illegal drugs. The speakers will discuss convergent medical and pharmacy solutions using effective end-to-end strategies to improve health outcomes for members challenged by the opioid epidemic.

Jesse Thomas

Chief Executive Officer

Harbor Health Plan

View Speaker Biography

Teri Mullaney

President and Chief Executive Officer

DST Health Solutions

View Speaker Biography

Marc Palmer

President and Chief Operating Officer

Argus Health Systems, Inc.

View Speaker Biography

4:00 pm
4:45 pm

Innovations in MLTSS

Concurrent Session:
Navigating Health Care 2.0

This session will highlight noteworthy LTSS and HCBS innovations developed and implemented by AHIP Medicaid plans, in areas ranging from care management to home and community-based services.

Cindy Adams

Plan Product President, Complex Care

Superior HealthPlan

View Speaker Biography

Anne Rote

President

Molina Healthcare of Texas, Inc.

View Speaker Biography

4:00 pm
4:45 pm

Applying Innovative Technology to Enhance the Effectiveness of a Specialty Management Model

Concurrent Session:
Technologies & Business Solutions

Powered by CVS Health
By 2020, specialty drugs will represent 55% of all drug costs, with half falling under the medical benefit. Disparate benefit systems can contribute to limited visibility into a health plan’s true specialty drug spend, and lead to complex and fragmented care. Using automated technology to manage across medical and pharmacy benefits can help generate incremental savings opportunities while improving patient outcomes. This session will explore how technology can help transform data into actionable interventions to manage the health of complex populations, improve clinical outcomes, and deliver lowest net cost for health plans.

Trip Hofer

Vice President, Product Development

CVS Specialty

View Speaker Biography

4:00 pm
4:45 pm

Next-Generation Telehealth: Personalized Decision Support

Concurrent Session:
Complex Conditions

Powered by 2nd.MD
In this session, discover how health plans and self-funded employers are using video technology to provide fast, effortless access to expert specialists. Leading physicians from top institutions help consumers confirm their diagnosis and choose the best treatment path with the right local provider. Speakers in this session will discuss how this innovative service improves care quality and delivers a meaningful, 21st-century patient experience.

Kristin Herrera

Chief Growth Officer

2nd.MD

View Speaker Biography

4:00 pm
4:45 pm

Redefine Wellness: Data, Personalization and the Future of Incentives

Concurrent Session:
Prevention, Health & Well-Being

After decades of mixed results from traditional wellness programs, the industry is now focused on leveraging technology and data to make wellness easy, engaging and enjoyable. How we spend and track our benefit dollars to create and drive strong company culture tied with improved health and well-being is changing as fast as the technology that is leveraged for it. This session will analyze top trends and movements related to emerging digital platforms, solutions and collaborations between traditional insurance/employer partners and innovation start-ups. Learn how the fast-pace of personalization inside of wellness is changing the game of incentives and the future of programs.

Pete Diniaco

Market Head of Sales

Aetna

View Speaker Biography

5:00 pm
5:45 pm

Health Care, Remixed

General Session

Zubin Damania, MD, aka “ZDoggMD”

Founder of Turntable Health, Physician, Rapper

View Speaker Biography

5:45 pm
7:00 pm

Wine & Cheese in the Exhibit Hall

Acoustic Lounge sponsored by AHIP SmartBrief Newsletters.

Featured musician Tje Austin was a Semi Finalist in 2015 International Songwriting Competition – R&B Category and was featured at the 2014 ASCAP Expo for Pop Songwriting.

6:00 pm
6:45 pm

The Agile Provider Network: Reinventing Network Management and Provider Relations for Today’s Consumer-Driven Health Care

Presentation Theater Featured Session

Powered by Santech Solutions Inc.
Online technology has changed health care. Consumers can now manage much of their care online, from finding and comparing health plans, to using their mobile phones to quickly view their benefits. Behind the scenes is a different story. Health plans sometimes struggle to quickly, efficiently, and cost-effectively create the very product they depend on to win and keep more members—the care network. Speakers in this session will outline innovative ways health plans can manage their care networks to re-think and revitalize their network management.

Neeraj K. Sharma

Chief Operating Officer

Santech Solutions Inc.

View Speaker Biography

Bert Fajardo

Vice President, Strategy and Solutions

Santech Solutions Inc.

View Speaker Biography

June 09
7:00 am
1:30 pm

Institute & Expo Registration and Information Desk Open

Sponsored by Optum

7:30 am
8:30 am

Breakfast Briefings

Breakfast will begin at 7:30 a.m. Briefings (speaking sessions) will begin promptly at 7:45 a.m.

7:30 am
8:30 am

Empowering Care Via Automation: Using Web-based Content and Technology to Optimize the Payer-Provider Workflow

Breakfast Briefing:
Technologies & Business Solutions

Powered by MCG Health
This session will discuss the journey of a health plan optimizing their prior authorization process from a labor-intensive manual effort to one that automates the use of evidence-based guidelines to provide real-time authorizations. Speakers will highlight the impact of simultaneously driving clinical transformation in the provider network and administrative streamlining within the health plan. You will learn about the implementation process, the lessons learned by the organizations, and key metrics illustrating the tremendous success of this endeavor. Speakers will also discuss emerging tools which support the next stage of workflow evolution.

Rebecca Gall, RN

Utilization Management

Children's Community Health Plan

View Speaker Biography

Holly Urban, MD

Director of Product Management

MCG Health

View Speaker Biography

Lynn M. Kryfke, RN, MSN

Director, Health Plan Clinical Services

Children's Community Health Plan

View Speaker Biography

7:30 am
8:30 am

Driving Member Engagement and Improved Quality Measures with Connectivity into the Retail Pharmacy

Breakfast Briefing:
Consumer Experience

Powered by RelayHealth Pharmacy Solutions
Speakers in this session will offer expert perspectives on the CMS landscape, as well as the movement toward quality-based retail pharmacy network performance that can be leveraged to drive and optimize Star Ratings. Join this session to learn about the connectivity to drive improved patient outcomes through enhanced pharmacy messaging, and how health plans can utilize connectivity into the retail pharmacy to proactively reach the right members at the right time.

Jan Reed

Director, Health Plans Services

RelayHealth Pharmacy Solutions

View Speaker Biography

Deb Devereaux

Senior Vice President, Pharmacy and Clinical, Quality and Stars Solutions

Gorman Health Group

View Speaker Biography

Lisa Erwin RPh,CGP

Senior Consultant of Pharmacy Services

Gorman Health Group

View Speaker Biography

7:30 am
8:30 am

Developing Innovative Collaboration for Effective Care Coordination

Breakfast Briefing:
Data Analytics & Insight

Powered by HealthEdge
As value-based care continues to impact the provision of key health care services, health plans and providers are seeing an urgent need for improved collaboration centering on the individual member. Value-based care can achieve its desired aims when a common mission is shared along the care continuum, coupled with leveraging data necessary to maximize impact to members. Join this session to learn how health plans and providers, acting as a team on behalf of their members, integrate innovative technology with a high touch, hyper-local approach to care coordination, and demonstrate compelling results.

Barbara Berger

Vice President, Care Management Services

FirstCare Health Plans

View Speaker Biography

Kim Ingram

Chief Nursing Officer

HealthEdge

View Speaker Biography

Harry Merkin

Vice President, Marketing

HealthEdge

View Speaker Biography

Adolfo M. Valadez, MD, MPH

Chief Medical Officer

FirstCare Health Plans

View Speaker Biography

7:30 am
8:30 am

Curating A Better Member Experience

Breakfast Briefing:
Consumer Experience

Powered by Teleperformance
Between increased marketplace competition, new digital channels of interaction, and consumer decisions on how and when to engage, health plans must adapt their customer experience practices to meet (or exceed) expectations. As curators of this customer experience, health plans are chartered with improving outcomes for customers – whether those are measured as Net Promoter Scores (NPS) or Consumer Assessment of Healthcare Providers and Systems (CAHPS). Through a panel of service experts from leading health care companies, this session will share a practitioner’s point-of-view on how to achieve service excellence while managing business priorities. Speakers will share best practices, proven methodologies, and do’s and don’ts for achieving higher NPS, CAHPS scores, improved member retention and increased conversions.

John Maczynski

Executive Vice President, Healthcare Practice

Teleperformance

View Speaker Biography

Melissa O’Brien

Research Director

HfS Research

View Speaker Biography

Lindsay Resnick

Executive Vice President

ReviveHealth

View Speaker Biography

Peter Rodes

Corporate Vice President of Sales and Marketing

InnovaCare Health

View Speaker Biography

7:30 am
8:30 am

Advancing Clinical Management Strategies by Leveraging Behavioral and Physical Health Risk Scores

Breakfast Briefing:
Complex Conditions

Powered by ODH, Inc.
Successful clinical management requires an integrated approach for identifying and managing the complex care members in a health plan. This session will explore how health plans can leverage their data systems to maximize care management on the front line in clinical settings. Learn how one health plan transforms risk scores into person-centered care management plans to engage high-risk individuals for integrated health improvement.

Monica E. Oss, MS

Chief Executive Officer

OPEN MINDS

View Speaker Biography

Candace Saldarini, MD

Medical Director

ODH, Inc.

View Speaker Biography

Deb Smyers

Senior Vice President

Sunshine Health Plan

View Speaker Biography

7:30 am
8:30 am

Surviving and Thriving in Value-Based Care

Breakfast Briefing:
Advancing APMs

Powered by 3M Health Information Systems
The shift in health care today impacts all participants, from payers to providers to patients. Payment models are changing, performance is being recognized and rewarded, and delivery systems are transforming. When it comes to value-based programs, it’s important that health plans know what is working now and how to recognize additional opportunities to achieve value in the future. And, to survive, programs must be designed for sustainability. This session takes a deep-dive into the areas that have been critical to leading adopter success. Join this session to hear from industry leaders on how they succeed in: partnering with providers to change how care is delivered using a three-tiered primary care strategy approach; aligning physician incentives with managed care organization incentives using targeted metrics and a shared saving program; and improving patients’ health outcomes using financial incentives for providers.

Kevin Egge

Vice President of Provider Contracting and Relations

Blue Cross Blue Shield Louisiana

View Speaker Biography

Sharyl Jeffries

Vice President Customer Experience

Superior HealthPlan

View Speaker Biography

Edina Vukic

Executive Director of Primary Care, and Senior Vice President, Sales and Community Engagement

Affinity Health Plan

View Speaker Biography

8:30 am
9:15 am

The Battle for the Heart and Mind of the Health Care Consumer: Lessons Learned from Other Industries

General Session

John Mackey

Co-Founder and
Chief Executive Officer

Whole Foods Market

View Speaker Biography

9:15 am
10:00 am

What Do You Stand For? Connecting with Consumers in the New Health Care Economy

General Session

Roy Spence, Jr.

Co-Founder and Chairman

GSD&M

View Speaker Biography

10:15 am
11:00 am

Transforming Oncology Care: Lessons Learned

Concurrent Session:
Advancing APMs

Pioneering health plans and provider groups are experimenting with value-based payment models in oncology to try to improve the cost-effectiveness of cancer care. They are piloting these models in the commercial market—financial incentives for adhering to clinical pathways, patient-centered medical homes (PCMHs), bundled payments, and accountable care organizations ACOs)—with the goal of achieving improvements in outcomes and controlling costs.

Lee N. Newcomer, MD

Senior Vice President for Oncology and Genetics

UnitedHealthcare

View Speaker Biography

10:15 am
11:00 am

The Canary in the Coal Mine: Enhancing Cardiovascular Risk Prediction in Primary Care

Concurrent Session:
Complex Conditions

Cardiovascular risk equations are routinely employed to assess risk among those living with chronic disease. Chronic Kidney Disease (CKD) is a cardiovascular disease multiplier that is generally excluded from these equations, limiting their effectiveness for as many as 26 million American adults, or as many as 1 in 3 at-risk chronic disease patients. In this session, speakers will address how improved recognition and diagnosis of CKD has impacted cardiovascular risk assessment for a chronic disease population supported in a patient-centered medical home model. The implications of these activities on chronic care management in primary care will also be discussed.

Joseph Vassalotti, MD

Chief Medical Officer

National Kidney Foundation

View Speaker Biography

10:15 am
11:00 am

Operationalize Before You Analyze: Innovation and Growth Powered By Data

Concurrent Session:
Data Analytics & Insight

Powered by MarkLogic Corporation
Analyzing data and operationalizing data are not the same thing. Some health care organizations have focused their innovation and growth investment on the “shiny ball” of analytics — the end stage of the data journey — instead of first improving the agility and speed at the beginning “operational” stages of the data journey. When it comes to operationalizing data, health plans may encounter numerous data silos, point-to-point integrations and other significant challenges around lack of enterprise features like security, transactional support, performance, and governance. In this session you will hear use cases and success stories from business and technical leaders who have used “next gen” data strategy, architecture and technology to achieve innovation, growth and modernization results. Additionally, you will learn the key attributes of establishing a “Center of Excellence” and rolling it out at enterprise scale.

Sunil Godbole

Senior Director, Application Development

Aetna Inc.

View Speaker Biography

Bill Fox

Vice President, Healthcare and Life Sciences

MarkLogic Corporation

View Speaker Biography

Glen Schuster

Consultant, former CTO at Centene Corp

View Speaker Biography

Shahran Haider

Managing Director of Enterprise Data Strategy and Analytics

L.A. Care

View Speaker Biography

10:15 am
11:00 am

How Payers and Providers are Working Together to Integrate Care for Medicare Beneficiaries

Concurrent Session:
Navigating Health Care 2.0

In a new world of Accountable Care Organizations, multiple quality reporting systems, and value based purchasing, successfully providing high quality, efficient care for patients depends now more than ever on close collaboration between health plans, providers and patients.  During this session, providers and plans will discuss how they are working together to overcome the unique challenges of measuring and demonstrating success in the current environment.

Sophia Chang, MD, MPH

Chief Clinical Informatics Officer

Clover Health

View Speaker Biography

Charles A. Zonfa, MD

Chief Medical Officer

SummaCare

View Speaker Biography

Mara McDermott

Vice President of Federal Affairs

CAPG

View Speaker Biography

10:15 am
11:00 am

Opting Out of Privacy: Emerging Trends and Issues

Concurrent Session:
Prevention, Health & Well-Being

Lawmakers expect data gathering will help in coordinating care, preventing chronic conditions, controlling costs and redefining the quality of health care. Concerns about protecting personal health information can complicate efforts to achieve these goals. Find out more about how companies are balancing the need to comply with privacy laws with consumer’s growing expectations that companies will leverage big data to improve their health and satisfaction.

Michael J. McCoy, MD

Chief Executive Officer

Physician Technology Services, Inc.

View Speaker Biography

Anna Spencer

Partner

DLA Piper LLP

View Speaker Biography

10:15 am
11:00 am

Loyalty 2.0: How to Create the Return Customer

Concurrent Session:
Consumer Experience

Loyalty programs for health care should be simple. Patients are customers. They want the same perks and benefits that any customer wants. Patients are no different than a retail counterpart’s customers. They are demanding. They have high expectations. And the benefits of loyalty programs can be two-fold: consumers benefit through a loyalty program’s perks and rewards; health plans benefit by strengthening relationships with patients and providers. But can loyalty programs work for health care? How can a health plan’s consumer experience efforts transform unengaged or under-engaged consumers into brand loyalists? In this session, speakers will address the effectiveness of consumer loyalty programs and how health plans can convert patients into brand evangelists.

Kris Rossi, PhD

Director, Consumer Experience

CareSource

View Speaker Biography

10:15 am
11:00 am

Fix Your Provider Directory Data and Meet Compliance Requirements

Concurrent Session:
Technologies & Business Solutions

Powered by BetterDoctor
Provider data is a critical component of health plan operations, from network development to claims processing and provider directories. This session will walk you through the steps that are needed to fix your provider directory data. Attendees will learn effective methods of provider outreach, how to overcome data maintenance challenges, and what the current regulatory environment is. The speakers will also examine why accurate provider data is becoming even more critical in the future.

Ari Tulla

Co-Founder and CEO

BetterDoctor

View Speaker Biography

11:15 am
12:00 pm

Caring for Patients with Complex Mental Health and Medical Needs

Concurrent Session:
Complex Conditions

The prevalence of behavioral health and substance use disorders has gained increased recognition, including frequent co-morbidity with chronic medical conditions. This impacts the outcome of both the behavioral health and medical components, and requires integrated care approaches and strategies to address. The concept of patient complexity encompasses the influences of multiple chronic conditions, demographics, and psychosocial issues on outcomes. This session features a panel of health plan clinical leaders to discuss the impacts of these health issues, emerging models to care for patients with complex needs, ongoing challenges, and opportunities to drive innovation.

Sherry Dubester, MD, MS

Vice President, Behavioral Health and Clinical Programs

Anthem, Inc.

View Speaker Biography

Douglas A. Nemecek, MD, MBA

Chief Medical Officer, Behavioral Health and National Medical Officer for Coverage Policy

Cigna Corp

View Speaker Biography

11:15 am
12:00 pm

Understanding the Market Expectations of ACOs: An Employer Perspective

Concurrent Session:
Advancing APMs

Large employers have exhausted plan design alternatives to manage health care costs and are turning to the delivery system for supply-side solutions. However, with hundreds of ACOs now available across the country, it is difficult for employers to understand how these models differentiate from the market on cost, quality and consumer experience. Learn how a collaborative effort between employers, health plans and providers is helping all stakeholders understand and align market expectations of ACOs and accelerate the adoption of these delivery models.

Brian J. Marcotte

President & CEO

National Business Group on Health®

View Speaker Biography

11:15 am
12:00 pm

What Can Health Care Learn from Netflix? Leveraging Predictive Analytics to Personalize Care

Concurrent Session:
Data Analytics & Insight

Today’s businesses are now connected to the Customer like never before. And these new connections generate massive amounts of data. Companies like Netflix — that can take the many new sources of data and use them to modify the customer experience — will create sustained competitive advantages. But what can health care learn from companies like Netflix? How can health plans mine data to ultimately transform patient care? In this session, one health plan will share its experiences on how advanced analytics is changing the way it makes strategic decisions, and offer insights to move your business to proactively predicting patient outcomes.

Pamela Peele, PhD

Chief Analytics Officer

UPMC Health Plan

View Speaker Biography

11:15 am
12:00 pm

Creating a Successful Individual Market: Considerations Moving Forward

Concurrent Session:
Navigating Health Care 2.0

This session will review current challenges facing the individual health insurance market and policy options that can help promote greater stability and affordability for patients and families.

Peter V. Lee, Esq.

Executive Director

Covered California

View Speaker Biography

Avik Roy

President

Foundation for Research on Equal Opportunity (FREOPP)

View Speaker Biography

11:15 am
12:00 pm

Core Quality Measures Collaborative: Advancing Quality Through Harmonization

Concurrent Session:
Prevention, Health & Well-Being

There is a great demand today for accurate, useful information on health care quality that can inform the decisions of consumers, employers, physicians and other clinicians, and policymakers. It is difficult to have actionable and useful information because many quality measures are being used that are not necessarily consistent with each other. This places administrative burden on clinicians and creates confusion among consumers when selecting clinicians. Learn about the Core Quality Measures Collaborative and its efforts to harmonize measures and drive quality.

Derek J. Robinson, MD, MBA

Vice President, Enterprise Quality & Accreditation

Health Care Service Corporation

View Speaker Biography

Michael Sherman, MD, MBA

Senior Vice President and Chief Medical Officer

Harvard Pilgrim Health Care

View Speaker Biography

11:15 am
12:00 pm

Leveraging Virtual Care to Transform the Consumer Experience

Concurrent Session:
Consumer Experience

As an increasing number of State and commercial payers consider “virtual care” a larger part of their population health strategy, what factors should be considered prior to implementation? What are some of the logistical, policy and data challenges to overcome for success. Learn what a noted subject matter expert in virtual care and telemedicine has done to achieve success by creating consumer facing and consumer friendly virtual care innovation, how they determine the right virtual care partner, and how they evaluate “virtual care” value for both for patients and providers.

Kristi Henderson, DNP, CFNP, CACNP, FAEN

Vice President, Virtual Care & Innovation

Seton Healthcare Family

View Speaker Biography

11:15 am
12:00 pm

Disrupting Health Care from the Inside: Lessons from Amazon

Concurrent Session:
Industry Disruption & Innovation
  • Room 18CD

Amazon has been a disruptive force in many industries and may also transform health care in the future. In this session, a former Amazon executive will discuss how the digital team at his organization is using thinking and approaches from the technology industry to disrupt health care from within one of the largest non-profit health systems in the country.

Aaron Martin

Executive Vice President and Chief Digital Officer

Providence St. Josephs Health

View Speaker Biography

12:00 pm
1:30 pm

Uncertain Times: Leadership Lessons for an Unprecedented Political Era – A Conversation with Doris Kearns Goodwin and David Gergen

Doris Kearns Goodwin

Presidential Historian and Pulitzer Prize-Winning Author

View Speaker Biography

David Gergen

Senior Political Analyst, CNN

View Speaker Biography

12:00 pm
1:30 pm

Closing Luncheon Program

Featured musician South Austin Moonlighters is a band that blends blues, folk, soul, rock, and country, who can flip the switch from slow melodic country to gravelly rocking blues without a hitch.

1:30 pm
1:30 pm

Adjourn

June 07
3:45 pm
4:30 pm

Creating a Consumer-Obsessed Culture: What Health Care Can Learn From Other Industries

Influencer Series:
Consumer Experience

What do a century old beverage company and a sports powerhouse have in common? They are both consumer-obsessed. This session will explore how consumer-obsessed companies can create a culture of empowerment and innovation that results in strong business value. Speakers will share actionable insights and practical tips from their respective years working at Coca-Cola and ESPN to demonstrate how companies in the health care space can evolve their culture to build consumer-fueled health care enterprises that can promote better health outcomes for the people they serve.

Tom Daly

Founder, Relevant Ventures, LLC; and former Senior Group Director, Digital Marketing, The Coca-Cola Company

View Speaker Biography

Carol Kruse

Senior Vice President and Chief Marketing Officer

Cambia Health Solutions

View Speaker Biography

4:45 pm
5:30 pm

Are You One Breach Away from Losing a Health Care Consumer?

Concurrent Session:
Consumer Experience

Powered by Accenture
Consumers trust health care organizations to protect their digital data. By examining digital trust and the impact of breaches, health plans will gain insight as to how consumer trust is earned and cultivated. This session will present the latest research on consumers’ attitudes toward health care data, digital trust, data sharing and breaches, allowing attendees to better understand and assess risks, build resilient and secure infrastructure, and construct plans to respond proactively to consumers should a breach occur.

Reza Chapman

Managing Director

Accenture

View Speaker Biography

John Schoew

Managing Director

Accenture

View Speaker Biography

June 08
7:30 am
8:30 am

Perspectives on Consumer Experience from the Front Lines to the Back Office: A Day in the Life

Breakfast Briefing:
Consumer Experience

Powered by Zipari, Inc.
For health plans, the term “consumer experience” often conjures up an image of a member shopping for a plan, looking for a provider or comparing costs for a drug or procedure. With the help of consumer tools and a CRM system specifically designed for health plans, the total consumer experience from the front lines and the back office can be enhanced to bring better value to members. This session will walk through ‘a day in the life’ of consumers, and learn their perspectives on improving the consumer experience.

Mark Nathan

Co-Founder and Chief Executive Officer

Zipari Inc.

View Speaker Biography

John Keegan

Director of Digital Strategy

Horizon Blue Cross Blue Shield of New Jersey

View Speaker Biography

9:45 am
10:30 am

Health Care CX: Managing Consumer Convergence

Concurrent Session:
Consumer Experience

We’re all health care consumers, purchasing everything from aspirin to prescription drugs to fitness wearables. As a health plan members, we’re faced with budgeting monthly premium payments and managing out-of-pocket expenses. When it comes to physician and hospital services, we assume the role of patient. The common thread is that we’re always a customer. And, we’re customers with expectations set by an always-on, convenience-driven world where we have access to more and better information than we’ve ever had before. Managing the health care customer experience at the intersection of these financial and clinical handoffs is challenging every market stakeholder. How can our health care system – payer, provider and retailer – act like a system rather than a fragmented collection of transactions? Speakers in this session will address these convergence issues, and what needs to happen to replace health care consumer confusion and complexity with consumer confidence and contentment.

Lindsay Resnick

Executive Vice President

ReviveHealth

View Speaker Biography

Jill Austin

Chief Marketing Officer

Vanderbilt University Medical Center

View Speaker Biography

Brad Fluegel

Senior Vice President, Chief Healthcare Commercial Market Development Officer

Walgreens Boots Alliance

View Speaker Biography

Neal S. Sofian, MSPH

Director, Member Engagement

Premera Blue Cross

View Speaker Biography

1:30 pm
2:15 pm

Why Financial Engagement is the Linchpin for Consumer Engagement

Concurrent Session:
Consumer Experience

Powered by Change Healthcare
As consumers continue to play a larger role in their health care decisions and their payment responsibility continues to grow, so does the need for payers to improve transparency and their overall member experience. This session will provide an overview of how health plans can improve consumer engagement through enhanced financial communications — particularly through data sciences and machine learning. Attendees will learn about consumer preferences for health care financial communications and the capabilities health plans need to excel in this area. Speakers in this session will share the results of recent studies, as well as lessons learned from working with health plans on deploying effective strategies.

Stuart Hanson

Senior Vice President & General Manager, Consumer Payment Solutions

Change Healthcare

View Speaker Biography

Jack Gehrke

Senior Director, Consumer Digital Payments

Payflex/Aetna Consumer Health Solutions

View Speaker Biography

2:30 pm
3:15 pm

Net Promoter Score: Keeping Your Finger on the Pulse of Patient-centered Care

Concurrent Session:
Consumer Experience

Many are taking a page from consumer-oriented non-health care businesses who have found success using a loyalty metric known as the NPS® or Net Promoter Score®. But is the NPS a good fit for health care? In this session, speakers will address how health plans can utilize NPS measurements to rapidly and effectively integrate the patient’s voice into all aspects of the organization.

Helen Leis

Partner, Health & Life Sciences

Oliver Wyman

View Speaker Biography

Paula Sunshine

Senior Vice President and Chief Marketing Executive

Independence Blue Cross

View Speaker Biography

4:00 pm
4:45 pm

Managing Members from Enrollment to Encounter – One Identity at a Time

Concurrent Session:
Consumer Experience

Powered by LexisNexis® Health Care
Members are the heart of any health plan – yet many plans struggle to identify, aggregate and analyze information on them in a holistic manner. The many facets of a member’s identity can impact compliance, outcomes, risk management and engagement strategies. From verifying who and where they are, to understanding how their social determinants of health influence their future risk, managing member identity is a conversation every health plan should be having. This session will provide innovative approaches to key member identity management topics including master patient indexing, analyzing health risk scores based on social determinants, verifying identity to minimize the risk of medical identity fraud, and improving member outreach and engagement results.

Josh Schoeller

Vice President, Client Engagement

LexisNexis® Health Care

View Speaker Biography

June 09
7:30 am
8:30 am

Driving Member Engagement and Improved Quality Measures with Connectivity into the Retail Pharmacy

Breakfast Briefing:
Consumer Experience

Powered by RelayHealth Pharmacy Solutions
Speakers in this session will offer expert perspectives on the CMS landscape, as well as the movement toward quality-based retail pharmacy network performance that can be leveraged to drive and optimize Star Ratings. Join this session to learn about the connectivity to drive improved patient outcomes through enhanced pharmacy messaging, and how health plans can utilize connectivity into the retail pharmacy to proactively reach the right members at the right time.

Jan Reed

Director, Health Plans Services

RelayHealth Pharmacy Solutions

View Speaker Biography

Deb Devereaux

Senior Vice President, Pharmacy and Clinical, Quality and Stars Solutions

Gorman Health Group

View Speaker Biography

Lisa Erwin RPh,CGP

Senior Consultant of Pharmacy Services

Gorman Health Group

View Speaker Biography

7:30 am
8:30 am

Curating A Better Member Experience

Breakfast Briefing:
Consumer Experience

Powered by Teleperformance
Between increased marketplace competition, new digital channels of interaction, and consumer decisions on how and when to engage, health plans must adapt their customer experience practices to meet (or exceed) expectations. As curators of this customer experience, health plans are chartered with improving outcomes for customers – whether those are measured as Net Promoter Scores (NPS) or Consumer Assessment of Healthcare Providers and Systems (CAHPS). Through a panel of service experts from leading health care companies, this session will share a practitioner’s point-of-view on how to achieve service excellence while managing business priorities. Speakers will share best practices, proven methodologies, and do’s and don’ts for achieving higher NPS, CAHPS scores, improved member retention and increased conversions.

John Maczynski

Executive Vice President, Healthcare Practice

Teleperformance

View Speaker Biography

Melissa O’Brien

Research Director

HfS Research

View Speaker Biography

Lindsay Resnick

Executive Vice President

ReviveHealth

View Speaker Biography

Peter Rodes

Corporate Vice President of Sales and Marketing

InnovaCare Health

View Speaker Biography

10:15 am
11:00 am

Loyalty 2.0: How to Create the Return Customer

Concurrent Session:
Consumer Experience

Loyalty programs for health care should be simple. Patients are customers. They want the same perks and benefits that any customer wants. Patients are no different than a retail counterpart’s customers. They are demanding. They have high expectations. And the benefits of loyalty programs can be two-fold: consumers benefit through a loyalty program’s perks and rewards; health plans benefit by strengthening relationships with patients and providers. But can loyalty programs work for health care? How can a health plan’s consumer experience efforts transform unengaged or under-engaged consumers into brand loyalists? In this session, speakers will address the effectiveness of consumer loyalty programs and how health plans can convert patients into brand evangelists.

Kris Rossi, PhD

Director, Consumer Experience

CareSource

View Speaker Biography

11:15 am
12:00 pm

Leveraging Virtual Care to Transform the Consumer Experience

Concurrent Session:
Consumer Experience

As an increasing number of State and commercial payers consider “virtual care” a larger part of their population health strategy, what factors should be considered prior to implementation? What are some of the logistical, policy and data challenges to overcome for success. Learn what a noted subject matter expert in virtual care and telemedicine has done to achieve success by creating consumer facing and consumer friendly virtual care innovation, how they determine the right virtual care partner, and how they evaluate “virtual care” value for both for patients and providers.

Kristi Henderson, DNP, CFNP, CACNP, FAEN

Vice President, Virtual Care & Innovation

Seton Healthcare Family

View Speaker Biography

June 07
3:45 pm
4:30 pm

The Health Insurer of the Future: Thriving Amid Uncertainty

Influencer Series:
Industry Disruption & Innovation

Whether retooling to serve the individual market, diving deep into Medicare/Medicaid, building consumer loyalty, bolstering analytics, ramping up growth efforts with focus on being more retail-oriented, or diversifying into new customer segments and insurance products, health insurers are focusing on how to thrive in an evolving, disruptive marketplace. The speaker will share insights from research and offer approaches for navigating disruptive change.

4:45 pm
5:30 pm

Biosimilars: Policy and Reimbursement Considerations for a New Market

Concurrent Session:
Industry Disruption & Innovation

Powered by AMGEN Inc.
This session will provide an update on the key policy and reimbursement issues in the biosimilar marketplace. Attendees will learn more about recent FDA guidance and hear strategic insights around how the market is developing. The speaker will address critical issues including biosimilar naming; interchangeability determinations; state legislative actions; reimbursement policy, and the impact of patent litigation on the biosimilar market.

Amanda Forys, MSPH

Director, Reimbursement Policy Insights

Xcenda

View Speaker Biography

June 08
7:30 am
8:30 am

Innovating Payer-Provider Collaborations to Improve Care Quality

Breakfast Briefing:
Industry Disruption & Innovation

Powered by GE Healthcare
Payers are working tirelessly to collaborate with providers to achieve greater adherence to care protocols in order to capture higher quality at lower cost. Meanwhile, providers are facing new payment models, and are increasingly looking for ways to manage the care of patient populations in a value-focused environment. This session will demonstrate methods health plans can employ to work seamlessly with the provider community to establish cost-effective, bi-directional clinical communications that facilitate the sharing of clinical documentation between payers and providers without manual effort. Join this session to learn how payers and providers can use technology to collaborate with each other, in order to make a real impact to patient care and the bottom line.

Jon Zimmerman

General Manager

GE Healthcare IT

View Speaker Biography

Neelima Akula

Product Manager

GE Healthcare

View Speaker Biography

9:45 am
10:30 am

Technology for People: The Era of the Intelligent Digital Health Enterprise

Concurrent Session:
Industry Disruption & Innovation

Powered by Accenture
People change the way they work and live to adapt to each new technology capability. As technology becomes more sophisticated and personalized, it’s no longer people who are adapting to technology; rather, the technology is adapting to people. In this age of human empowerment, people are putting technology to work to disrupt themselves. This session will provide insight on the five trends — fueled by the “Technology for People” theme — essential to success in today’s digital economy.

Kaveh Safavi, MD, JD

Senior Managing Director, Health Industry

Accenture

View Speaker Biography

1:30 pm
2:15 pm

Disrupting Traditional Primary Care

Concurrent Session:
Industry Disruption & Innovation

Jan Berger, MD, MJ

President and Chief Executive Officer

Health Intelligence Partners

View Speaker Biography

Harry Ritter, MD, JD

Vice President of Care Delivery

Oscar Health

View Speaker Biography

Marc-David Munk, MD, MPH, MHCM

Chief Medical Officer

Iora Health

View Speaker Biography

2:30 pm
3:15 pm

Applying Design Thinking to Health

Concurrent Session:
Industry Disruption & Innovation

Human-Centered Design, also known as Design Thinking, is a process for better understanding user needs (including latent or unexpressed ones), problem solving and discovering growth opportunities. It can be applied to not only traditional objects of design (i.e. physical products), but also to services and systems such as health, leading to better experiences and outcomes for patients and families, providers and health organizations. This session will share some principles of design and its successful application to health as well as challenge attendees to think differently about the problems we should be solving in health and how we approach them.

Charu Juneja

Design Director, Design Institute for Health

Dell Medical School at The University of Texas at Austin

View Speaker Biography

4:00 pm
4:45 pm

Changing the Paradigm: What Innovative Employers are Looking For and How They’re Getting It Done

Concurrent Session:
Industry Disruption & Innovation

Employer-sponsored coverage is the bedrock of the health financing system and a frequent driver of innovation . They pick up the majority of the tab for the 156 million consumers who get their coverage through employer-sponsored health care. This session will explore the role and expectations of employers in the ever-changing health care market.

Becky Atkeison

Director, Enterprise Health and Well-Being

FedEx Services

View Speaker Biography

Renya Spak, MPH

Partner

Mercer Health and Benefits

View Speaker Biography

Sheree Bailey

Wellness Coordinator

City of Austin

View Speaker Biography

June 09
11:15 am
12:00 pm

Disrupting Health Care from the Inside: Lessons from Amazon

Concurrent Session:
Industry Disruption & Innovation
  • Room 18CD

Amazon has been a disruptive force in many industries and may also transform health care in the future. In this session, a former Amazon executive will discuss how the digital team at his organization is using thinking and approaches from the technology industry to disrupt health care from within one of the largest non-profit health systems in the country.

Aaron Martin

Executive Vice President and Chief Digital Officer

Providence St. Josephs Health

View Speaker Biography

June 07
3:45 pm
4:30 pm

Advancing the Framework for Payment Reform and Benefit Design to Improve Health Care

Influencer Series:
Advancing APMs

Emerging payment and delivery reforms hold promise in advancing the efficient delivery of high-quality, personalized care. However, as with most transformative change, transitioning to value-based models of care delivery and payment has been met with some challenges. This session will explore these challenges, and why alternative payment models have not been widely adopted.

Michael E. Chernew, PhD

Leonard D. Schaeffer Professor of Health Care Policy and Director, Healthcare Markets and Regulation Lab

Harvard Medical School

View Speaker Biography

4:45 pm
5:30 pm

Assessing the Nation’s Progress in APM Adoption

Concurrent Session:
Advancing APMs

Patrick Conway, MD, MSc

CMS Deputy Administrator for Innovation and Quality, Director, Center for Medicare and Medicaid Innovation (CMMI)

Centers for Medicare & Medicaid Services (CMS)

View Speaker Biography

June 08
7:30 am
8:30 am

Leveraging Data-Driven Insights to Inform Value-Based Care Arrangements

Breakfast Briefing:
Advancing APMs

Powered by Inovalon
With the transition from volume to value well underway, value-based care arrangements between health care payers, providers and medical product innovators are becoming increasingly popular as a means of achieving better outcomes in a more cost effective manner. Join industry experts as they explore the important role that data-driven analytics plays in understanding and quantifying the potential outcomes and savings that can be achieved through models that identify and target the providers and patients most likely to get value out of a specific treatment, medical device or intervention. Panelists will demonstrate how data is essential to support successful value propositions, how alignment can best be achieved between entities, and what’s in store for the future.

Chelsea King

Director, Product Innovation

Inovalon

View Speaker Biography

Christie Teigland, PhD

Vice President, Advanced Analytics

Avalere

View Speaker Biography

Marina Dorotheo

Partner Liaison Director, Digital Medicines

Otsuka Pharmaceutical Development & Commercialization, Inc.

View Speaker Biography

9:45 am
10:30 am

Managing the Value Equation through PAC Optimization

Concurrent Session:
Advancing APMs

Powered by CareCentrix
Post-Acute Care (PAC) is playing an increasingly important role in managing health plan costs and quality. Today, over 40% of a health plan’s total spend is attributable to PAC expenditures. To manage this spend means implementing a number of strategies to optimize SNF utilization and length of stay, maximize the effective use of home health care services, and reduce hospital readmissions which account for more than 50% of a health plan’s PAC costs. Contracting strategies, such as bundled payment agreements, that break down post-acute care siloes and impediments to PAC optimization will be a critical to a health plan’s value improvement strategy. Join this session to hear from a panel of health plan participants as they introduce a collaborative, comprehensive PAC management model based on value-based care principles and proven results.

Gary Jacobs

Executive Vice President, Strategic Relationships

CareCentrix

View Speaker Biography

Scott Sarran, MD, MM

Divisional Senior Vice President and Chief Medical Officer, Government Programs

Health Care Service Corporation

View Speaker Biography

Michael Cantor, MD

Chief Medical Officer

CareCentrix

View Speaker Biography

1:30 pm
2:15 pm

How Medicare Advantage Members Benefit from Value-Based Reimbursement Models

Concurrent Session:
Advancing APMs

Medicare Advantage plans are leading the way in moving from paying for volume to paying for value. Through value based payment arrangements with providers, Medicare Advantage plans are using team-based methods to managing care. This session will highlight how a plan and a provider group are working together to improve care for their plan enrollees.

Griffin Myers, MD

Co-Founder and Chief Medical Officer

Oak Street Health

View Speaker Biography

Scott Sarran, MD, MM

Divisional Senior Vice President and Chief Medical Officer, Government Programs

Health Care Service Corporation

View Speaker Biography

2:30 pm
3:15 pm

Precision Medicine-Guided Population Health: Bridging the Gap

Concurrent Session:
Advancing APMs

This session will explore how a payer and a health system are applying precision medicine to their population health models for oncology care. Learn about the value-based models they have developed and implemented to ensure collaboration between stakeholders, achieve success among all pillars of the triple aim, and deliver customized care to individual patients with oncologic diagnoses. The speakers will also share quantitative results that reflect the evolutionary nature and process required for success.

Lili Brillstein, MPH

Director, Episodes of Care, Market Innovations

Horizon Blue Cross Blue Shield of New Jersey

View Speaker Biography

Andrew Pecora, MD, FACP, CPE

President, Physician Enterprise and Chief Innovations Officer, Hackensack Meridian Health; Professor of Medicine and Oncology, Georgetown University

View Speaker Biography

4:00 pm
4:45 pm

What’s Next in Primary Care Innovation: Lessons from Regional Collaboratives

Concurrent Session:
Advancing APMs

Patient-centered medical homes, information exchanges, multi-payer databases and common community measures have all contributed to care improvements, lower costs and practice efficiencies.  What’s the next tipping point, what gets us to the next level of innovation in primary care?  This session reviews a few efforts to do just that and focuses on one payer’s work in this area.

Charles J. Fazio, MD, MS

Senior Vice President and Medical Director

HealthPartners

View Speaker Biography

Alicia Berkemeyer

Vice President, Enterprise Primary Care and Pharmacy Programs

Arkansas Blue Cross and Blue Shield

View Speaker Biography

June 09
7:30 am
8:30 am

Surviving and Thriving in Value-Based Care

Breakfast Briefing:
Advancing APMs

Powered by 3M Health Information Systems
The shift in health care today impacts all participants, from payers to providers to patients. Payment models are changing, performance is being recognized and rewarded, and delivery systems are transforming. When it comes to value-based programs, it’s important that health plans know what is working now and how to recognize additional opportunities to achieve value in the future. And, to survive, programs must be designed for sustainability. This session takes a deep-dive into the areas that have been critical to leading adopter success. Join this session to hear from industry leaders on how they succeed in: partnering with providers to change how care is delivered using a three-tiered primary care strategy approach; aligning physician incentives with managed care organization incentives using targeted metrics and a shared saving program; and improving patients’ health outcomes using financial incentives for providers.

Kevin Egge

Vice President of Provider Contracting and Relations

Blue Cross Blue Shield Louisiana

View Speaker Biography

Sharyl Jeffries

Vice President Customer Experience

Superior HealthPlan

View Speaker Biography

Edina Vukic

Executive Director of Primary Care, and Senior Vice President, Sales and Community Engagement

Affinity Health Plan

View Speaker Biography

10:15 am
11:00 am

Transforming Oncology Care: Lessons Learned

Concurrent Session:
Advancing APMs

Pioneering health plans and provider groups are experimenting with value-based payment models in oncology to try to improve the cost-effectiveness of cancer care. They are piloting these models in the commercial market—financial incentives for adhering to clinical pathways, patient-centered medical homes (PCMHs), bundled payments, and accountable care organizations ACOs)—with the goal of achieving improvements in outcomes and controlling costs.

Lee N. Newcomer, MD

Senior Vice President for Oncology and Genetics

UnitedHealthcare

View Speaker Biography

11:15 am
12:00 pm

Understanding the Market Expectations of ACOs: An Employer Perspective

Concurrent Session:
Advancing APMs

Large employers have exhausted plan design alternatives to manage health care costs and are turning to the delivery system for supply-side solutions. However, with hundreds of ACOs now available across the country, it is difficult for employers to understand how these models differentiate from the market on cost, quality and consumer experience. Learn how a collaborative effort between employers, health plans and providers is helping all stakeholders understand and align market expectations of ACOs and accelerate the adoption of these delivery models.

Brian J. Marcotte

President & CEO

National Business Group on Health®

View Speaker Biography

June 07
4:45 pm
5:30 pm

Reinventing Utilization Management: Faster, Smarter and Automated

Concurrent Session:
Technologies & Business Solutions

Powered by Change Healthcare
This session will outline a proactive strategy for transforming Utilization Management (UM). Attendees will learn how cloud-based technology can be integrated into the provider and payer workflow to enable the automation of the prior authorization process at the point-of-care. Through this automation, health plans can reduce the administrative costs of both manually processing authorization requests, and the redoing of medical reviews they receive from providers. Automation also increases transparency into a health plan’s authorization criteria, allowing providers to proactively focus on complex cases that require exceptions. Instead of being guardians of cost, health plans can become collaborative partners, working with hospitals to reduce denials, and objectively determine the most appropriate, medically necessary care as early as possible.

Nilo Mehrabian

Vice President, Product Management, Decision Management

Change Healthcare

View Speaker Biography

June 08
7:30 am
8:30 am

The Doctor and the Bot: Digital Forces Transforming Health Care Operating Models and the Work Ahead

Breakfast Briefing:
Technologies & Business Solutions

Powered by Cognizant
The adoption of AI (artificial intelligence) and digital technologies is enabling new business models, and has the potential to change the way we work and live. According to recent research, most payers believe workers will collaborate with smart machines to augment job effectiveness and optimize costs, paving the way for the interplay of smart machines and humans to an ever greater degree. If health plans want to keep pace with change, they will need to revise their operating models using a system of intelligence that combines software, hardware, data and human input to rewire internal and external business processes. While there is no single framework for navigating the unprecedented pace of change, there is a growing set of lessons learned and best practices that health plans can leverage to navigate the digital shift. Speakers in this session will explore a framework health plans can use for adapting current processes, and building a winning business model for the digital age.

Ben Pring

Vice President, Director of the Center for the Future of Work

Cognizant

View Speaker Biography

Bill Shea

Vice President, Healthcare Business Consulting

Cognizant

View Speaker Biography

9:45 am
10:30 am

Using Innovative Technology and Analytics to Drive Decision Making

Concurrent Session:
Technologies & Business Solutions

Powered by Optum
This session will highlight innovative technology, business solutions and analytics that drive operational inefficiencies and reduce total cost of ownership. You’ll learn how to leverage insights from your operational dashboard to streamline business processes, influence corporate strategies, and drive better decision making.

Paul Lagasse, Sc.D.

Vice President, Product Strategy

Optum

View Speaker Biography

1:30 pm
2:15 pm

Now is The Time for a Healthcare Moonshot

Concurrent Session:
Technologies & Business Solutions

Powered by RxAdvance
We are living in an epoch of significant innovation and technological advancement, where companies such as Uber in transportation and Airbnb in hospitality have transformed their respective industries with completely innovative business models and technologies. Despite these transformations, the health care industry remains hesitant to incorporate innovation to drive its own progress. Innovation can tame the spiraling cost of health care by reducing the systemic waste generated from traditional paradigms. In this session, speakers will explore the historical positive impact of disruptive technologies, while highlighting several opportunities in pharmacy benefit management for innovative progress. The pharmacy benefit management (PBM) industry is ripe for disruption and it is time for a PBM moonshot.

John Sculley

Chief Marketing Officer and Chairman, RxAdvance; Former CEO, Apple and PepsiCo

View Speaker Biography

2:30 pm
3:15 pm

A True System of Engagement: The Next-Generation of CRM Capabilities

Concurrent Session:
Technologies & Business Solutions

Powered by NTT DATA
Health plans are utilizing Customer Relationship Management (CRM) capabilities to transition away from manual administrative processes and a transactional approach to a modernized member engagement model. From member enrollment to wellness management, CRM systems provide an opportunity to enable ongoing engagement and improve member management in a cost-effective way. Join this session to learn about next-generation CRM capabilities, how these tools are being used today and which platforms are leading the way, as well as what’s next in areas of consumerism, medical home management, and more.

Andy Arends

Managing Principal, Health Plan Innovation & Consulting

NTT DATA

View Speaker Biography

4:00 pm
4:45 pm

Applying Innovative Technology to Enhance the Effectiveness of a Specialty Management Model

Concurrent Session:
Technologies & Business Solutions

Powered by CVS Health
By 2020, specialty drugs will represent 55% of all drug costs, with half falling under the medical benefit. Disparate benefit systems can contribute to limited visibility into a health plan’s true specialty drug spend, and lead to complex and fragmented care. Using automated technology to manage across medical and pharmacy benefits can help generate incremental savings opportunities while improving patient outcomes. This session will explore how technology can help transform data into actionable interventions to manage the health of complex populations, improve clinical outcomes, and deliver lowest net cost for health plans.

Trip Hofer

Vice President, Product Development

CVS Specialty

View Speaker Biography

June 09
7:30 am
8:30 am

Empowering Care Via Automation: Using Web-based Content and Technology to Optimize the Payer-Provider Workflow

Breakfast Briefing:
Technologies & Business Solutions

Powered by MCG Health
This session will discuss the journey of a health plan optimizing their prior authorization process from a labor-intensive manual effort to one that automates the use of evidence-based guidelines to provide real-time authorizations. Speakers will highlight the impact of simultaneously driving clinical transformation in the provider network and administrative streamlining within the health plan. You will learn about the implementation process, the lessons learned by the organizations, and key metrics illustrating the tremendous success of this endeavor. Speakers will also discuss emerging tools which support the next stage of workflow evolution.

Rebecca Gall, RN

Utilization Management

Children's Community Health Plan

View Speaker Biography

Holly Urban, MD

Director of Product Management

MCG Health

View Speaker Biography

Lynn M. Kryfke, RN, MSN

Director, Health Plan Clinical Services

Children's Community Health Plan

View Speaker Biography

10:15 am
11:00 am

Fix Your Provider Directory Data and Meet Compliance Requirements

Concurrent Session:
Technologies & Business Solutions

Powered by BetterDoctor
Provider data is a critical component of health plan operations, from network development to claims processing and provider directories. This session will walk you through the steps that are needed to fix your provider directory data. Attendees will learn effective methods of provider outreach, how to overcome data maintenance challenges, and what the current regulatory environment is. The speakers will also examine why accurate provider data is becoming even more critical in the future.

Ari Tulla

Co-Founder and CEO

BetterDoctor

View Speaker Biography

June 07
3:45 pm
4:30 pm

Brain Science and the Design of Behavior Change, Habits, and Engagement

Influencer Series:
Prevention, Health & Well-Being

We have learned more about the brain and behavior in the past 5 years than in the previous 5,000 years—offering the potential and power to reach, influence, and improve health and well-being at-scale. However, this quantum leap has yet to transform the industry largely due to the lag in translating the science into practice. In this session, a noted behavior-change expert will offer perspectives and shortcuts on using brain science to design for better engagement, habits, and behaviors.

Kyra Bobinet, MD, MPH

CEO, engagedIN and Author

View Speaker Biography

4:45 pm
5:30 pm

Opioid Use Disorder: Addressing the Challenge

Concurrent Session:
Prevention, Health & Well-Being

Powered by Optum
Opioid use disorder is now officially declared an epidemic in the United States, with over 4.5 million Americans currently affected. However, through the integration of specialized behavioral health and pharmacy management programs, you can help curb the inappropriate prescribing and consumption of these medications; increase member education regarding their appropriate use; and enhance the treatment and recovery of individuals with opioid use disorder. In this session, you will also learn how analytics and innovative clinical approaches can be leveraged to better identify and intervene with high-risk members to ensure they receive the proper care and support they need.

David Calabrese, RPh, MHP

Vice President and Chief Pharmacy Officer

OptumRx

View Speaker Biography

Martha R. Temple

President and CEO for Behavioral Health

Optum

View Speaker Biography

June 08
7:30 am
8:30 am

Health Engagement 2.0: Realigning Programs to Meet Member Needs

Breakfast Briefing:
Prevention, Health & Well-Being

Powered by Health Dialog Services Corporation
Member-centric health care programs are built on the premise that delivering the right care at the right time can lead to better clinical outcomes, lower costs, and improve member satisfaction and retention. But knowing how (and when) to engage each member to improve their health is not always easy. Challenged with managing a diverse and highly dispersed population with a high prevalence of chronic disease, one organization implemented a program that leverages new technologies, analytics, and behavioral science methodologies to deliver a personalized member experience. This session will provide insight on how health plans can use advancements in analytics, mobile technology, digital health, and behavioral science to deliver more personalized, cost-effective, and measurable patient engagement programs.

Jessica Kazmaier

Vice President, Total Rewards

Rite Aid Corporation

View Speaker Biography

Karen Staniforth

Chief Operating Officer

Health Dialog Services Corporation

View Speaker Biography

9:45 am
10:30 am

Reducing Over-Treatment in the Era of Health Care Reform

Concurrent Session:
Prevention, Health & Well-Being

This session will explore an innovative tool designed to facilitate doctor/patient communication. The speakers will discuss how this approach can be used to explain the risks and benefits of some common medical interventions. Learn how this novel method can improve health care delivery, lead to greater patient satisfaction, and result in less over-treatment — one of the main drivers of health care costs.

Erik Rifkin, PhD

Adjunct Associate Research Scientist, School of Public Health

Johns Hopkins University

View Speaker Biography

Andy Lazris, MD

Founder and Medical Director

Personal Physician Care

View Speaker Biography

1:30 pm
2:15 pm

Obesity Prevention and Treatment: How Payers Are Part of the Solution

Concurrent Session:
Prevention, Health & Well-Being

Despite extensive efforts from multiple key stakeholders, obesity remains a critical public health issue here in the US. There is variability in the offerings of health services that target lifestyle factors. This session will highlight lessons learned from a national pilot study and provides a roadmap that health plans can use to pilot and launch successful programs.

Jenny Bogard, MPH

Director of Healthcare Strategies

Alliance for a Healthier Generation

View Speaker Biography

Angie Kalousek Ebrahimi

Senior Manager, Wellness Market Solutions

Blue Shield of California

View Speaker Biography

2:30 pm
3:15 pm

The Doctor is Here to See You Now: How the House Call May Be the Future of Health Care

Concurrent Session:
Prevention, Health & Well-Being

As patients and physicians move toward more personalized forms of health care, house calls are making a comeback. Driven by technology, an aging homebound population and new payment models that reward quality care and reduced hospital admissions, the historic practice of seeing patients in their homes is on the uptick.  Speakers will discuss how the health care experience of providing acute, chronic and preventive care at home can reduce costs and unnecessary utilization, and potentially change the health care industry.

Jan Berger, MD, MJ

President and Chief Executive Officer

Health Intelligence Partners

View Speaker Biography

Alan Kronhaus, MD

Co-Founder & Chief Executive Officer

Doctors Making House Calls

View Speaker Biography

Mark Masson

Vice President

WhiteGlove Health

View Speaker Biography

4:00 pm
4:45 pm

Redefine Wellness: Data, Personalization and the Future of Incentives

Concurrent Session:
Prevention, Health & Well-Being

After decades of mixed results from traditional wellness programs, the industry is now focused on leveraging technology and data to make wellness easy, engaging and enjoyable. How we spend and track our benefit dollars to create and drive strong company culture tied with improved health and well-being is changing as fast as the technology that is leveraged for it. This session will analyze top trends and movements related to emerging digital platforms, solutions and collaborations between traditional insurance/employer partners and innovation start-ups. Learn how the fast-pace of personalization inside of wellness is changing the game of incentives and the future of programs.

Pete Diniaco

Market Head of Sales

Aetna

View Speaker Biography

June 09
10:15 am
11:00 am

Opting Out of Privacy: Emerging Trends and Issues

Concurrent Session:
Prevention, Health & Well-Being

Lawmakers expect data gathering will help in coordinating care, preventing chronic conditions, controlling costs and redefining the quality of health care. Concerns about protecting personal health information can complicate efforts to achieve these goals. Find out more about how companies are balancing the need to comply with privacy laws with consumer’s growing expectations that companies will leverage big data to improve their health and satisfaction.

Michael J. McCoy, MD

Chief Executive Officer

Physician Technology Services, Inc.

View Speaker Biography

Anna Spencer

Partner

DLA Piper LLP

View Speaker Biography

11:15 am
12:00 pm

Core Quality Measures Collaborative: Advancing Quality Through Harmonization

Concurrent Session:
Prevention, Health & Well-Being

There is a great demand today for accurate, useful information on health care quality that can inform the decisions of consumers, employers, physicians and other clinicians, and policymakers. It is difficult to have actionable and useful information because many quality measures are being used that are not necessarily consistent with each other. This places administrative burden on clinicians and creates confusion among consumers when selecting clinicians. Learn about the Core Quality Measures Collaborative and its efforts to harmonize measures and drive quality.

Derek J. Robinson, MD, MBA

Vice President, Enterprise Quality & Accreditation

Health Care Service Corporation

View Speaker Biography

Michael Sherman, MD, MBA

Senior Vice President and Chief Medical Officer

Harvard Pilgrim Health Care

View Speaker Biography

June 07
4:45 pm
5:30 pm

The Aging of the Baby Boomer Generation and Implications for Health Care

Concurrent Session:
Complex Conditions

People live longer and, over time, have increasingly complex health issues such as multiple chronic conditions. This trend will drive important changes in the health care system. By 2030, it is anticipated that the number of Boomers with multiple chronic conditions will quadruple. Meeting these future health care challenges will require new approaches to care delivery, more effective consumer engagement and empowerment so individuals are better able to manage their health, and a greater focus on wellness and prevention. Speakers in this session will provide the latest trends and emerging health care approaches for how the health care system is anticipating the Boomer revolution.

Gretchen E. Alkema, PhD, LCSW

Vice President, Policy and Communications

The SCAN Foundation

View Speaker Biography

June 08
7:30 am
8:30 am

Outcome-Aligned Partnerships That Integrate Care Delivery for Individuals with Advanced Illness

Breakfast Briefing:
Complex Conditions

Powered by VITAS Healthcare
Recognition of gaps within the care continuum is key to ensure patient-centered quality care. Patients with advanced illness commonly experience gaps in care, which may lead to care not consistent with their wishes and/or values, particularly during periods of transition. Patients with advanced illness who no longer respond to curative treatments get a better care experience through coordinated care and advance care planning. All parties, including health plans, benefit from effective acute and post-acute care partnerships that identify patients with advanced illness who no longer respond to curative treatments. In this session, stakeholders across the continuum present examples of successful partnerships with palliative care and hospice groups to improve quality benchmarks, enhance patient experience, mitigate risk, and improve care for patients with progressive serious illness.

Jeffrey T. King, RN, MBA

Vice President of Healthcare Services

Molina Healthcare

View Speaker Biography

Joseph Shega, MD

Senior Vice President & National Medical Director

VITAS Healthcare

View Speaker Biography

Shellie Williams, MD

Assistant Professor of Medicine

University of Chicago

View Speaker Biography

9:45 am
10:30 am

Innovations in Advanced Care: Empowering Patients and Providers to Promote Quality, Person-Centered Care

Concurrent Session:
Complex Conditions

Advanced Care is health care delivery redesign for patients with late-stage chronic illness. It is a system of team-based care coordinating services among hospitals, medical groups and home, which is the main focus for team intervention. Speakers will discuss how health plans can implement advance care planning programs that support high-quality, well-coordinated care that aligns with patients’ goals and priorities, and prevents overuse of hospitalization and intensive care.

Brad Stuart, MD

Chief Medical Officer

Coalition to Transform Advanced Care (C-TAC)

View Speaker Biography

Angelo Volandes, MD, MPH

President, ACP Decisions; Faculty, Harvard Medical School and Massachusetts General Hospital

View Speaker Biography

1:30 pm
2:15 pm

Personalizing Care Management for Patients with Chronic Diseases

Concurrent Session:
Complex Conditions

Personalized medicine is about making the treatment as individualized as the disease, and it has the potential to improve health outcomes and reduce the cost of care. This session will examine a health care delivery program designed to improve population health and provide appropriate access to care while reducing unnecessary emergency, clinic and hospital visits in adults and children, along with the associated costs, one person at a time. Speakers will discuss various ways to manage chronic disease and how this innovative program works in that continuum.

Arthur (Tim) Garson, Jr., MD, MPH, MACC

Director, Health Policy Institute, Texas Medical Center and Chairman

Grand-Aides USA and International

View Speaker Biography

Donna M. Green, RN, BS

CEO

Grand-Aides USA and International

View Speaker Biography

Robert Morrow, MD, MBA

Southeast Texas Market President

Blue Cross Blue Shield of Texas

View Speaker Biography

2:30 pm
3:15 pm

Doing Well by Doing Good: Serving the Socially Vulnerable Population

Concurrent Session:
Complex Conditions

Given the importance of social determinants on health and health equity, a range of initiatives to address social determinants of health are emerging at the federal, state, local, and provider level. There is growing recognition of the importance of not only integrating and coordinating services across providers and settings within the health care system, but also connecting and integrating health care with social supports and services that address the broad range of social and environmental factors that impact individuals’ and communities’ health and well-being. Speakers in this session will share their perspectives on innovative public-private approaches to address the social determinants of heath and health equity and highlight their plans’ successful strategies to improve care for individuals with complex needs.

John G. Lovelace

President, UPMC for You and President, Government Programs and Individual Advantage

UPMC Health Plan

View Speaker Biography

Nirav R. Shah, MD, MPH

Senior Vice President and Chief Operating Officer, Clinical Operations

Kaiser Foundation Health Plan

View Speaker Biography

4:00 pm
4:45 pm

Next-Generation Telehealth: Personalized Decision Support

Concurrent Session:
Complex Conditions

Powered by 2nd.MD
In this session, discover how health plans and self-funded employers are using video technology to provide fast, effortless access to expert specialists. Leading physicians from top institutions help consumers confirm their diagnosis and choose the best treatment path with the right local provider. Speakers in this session will discuss how this innovative service improves care quality and delivers a meaningful, 21st-century patient experience.

Kristin Herrera

Chief Growth Officer

2nd.MD

View Speaker Biography

June 09
7:30 am
8:30 am

Advancing Clinical Management Strategies by Leveraging Behavioral and Physical Health Risk Scores

Breakfast Briefing:
Complex Conditions

Powered by ODH, Inc.
Successful clinical management requires an integrated approach for identifying and managing the complex care members in a health plan. This session will explore how health plans can leverage their data systems to maximize care management on the front line in clinical settings. Learn how one health plan transforms risk scores into person-centered care management plans to engage high-risk individuals for integrated health improvement.

Monica E. Oss, MS

Chief Executive Officer

OPEN MINDS

View Speaker Biography

Candace Saldarini, MD

Medical Director

ODH, Inc.

View Speaker Biography

Deb Smyers

Senior Vice President

Sunshine Health Plan

View Speaker Biography

10:15 am
11:00 am

The Canary in the Coal Mine: Enhancing Cardiovascular Risk Prediction in Primary Care

Concurrent Session:
Complex Conditions

Cardiovascular risk equations are routinely employed to assess risk among those living with chronic disease. Chronic Kidney Disease (CKD) is a cardiovascular disease multiplier that is generally excluded from these equations, limiting their effectiveness for as many as 26 million American adults, or as many as 1 in 3 at-risk chronic disease patients. In this session, speakers will address how improved recognition and diagnosis of CKD has impacted cardiovascular risk assessment for a chronic disease population supported in a patient-centered medical home model. The implications of these activities on chronic care management in primary care will also be discussed.

Joseph Vassalotti, MD

Chief Medical Officer

National Kidney Foundation

View Speaker Biography

11:15 am
12:00 pm

Caring for Patients with Complex Mental Health and Medical Needs

Concurrent Session:
Complex Conditions

The prevalence of behavioral health and substance use disorders has gained increased recognition, including frequent co-morbidity with chronic medical conditions. This impacts the outcome of both the behavioral health and medical components, and requires integrated care approaches and strategies to address. The concept of patient complexity encompasses the influences of multiple chronic conditions, demographics, and psychosocial issues on outcomes. This session features a panel of health plan clinical leaders to discuss the impacts of these health issues, emerging models to care for patients with complex needs, ongoing challenges, and opportunities to drive innovation.

Sherry Dubester, MD, MS

Vice President, Behavioral Health and Clinical Programs

Anthem, Inc.

View Speaker Biography

Douglas A. Nemecek, MD, MBA

Chief Medical Officer, Behavioral Health and National Medical Officer for Coverage Policy

Cigna Corp

View Speaker Biography

June 07
4:45 pm
5:30 pm

Unleashing the Power of Data to Activate Health Care Consumers

Concurrent Session:
Data Analytics & Insight

Powered by Welltok
The health care industry is still struggling to fully leverage data to empower and engage consumers in their health. Yet data is key to understanding and supporting a consumer’s personal health journey – from prevention and general health and well-being to episodic sickcare. This session will explore what “data-driven” really means in health care, why combining clinical and consumer data is imperative to drive engagement, and how predicting consumers’ needs and wants will help health plans achieve consumer-centric nirvana.

Jeffrey H. Margolis

Chairman and CEO

Welltok

View Speaker Biography

June 08
7:30 am
8:30 am

Leveraging Technology Platform Partnerships

Breakfast Briefing:
Data Analytics & Insight

Powered by Visiant
IT leaders have little chance of delivering value to the business and winning the trust of customers without strong technology platform partnerships, which have the ability to facilitate growth and greatly increase value. And businesses will be even more focused on delivering cost effective automation that enables business strategies as technology evolves. The speaker in this session will share her experiences with technology partnerships and address challenges and solutions – from avoiding IP infringement to melding team cultures.

Michelle E. Billingsley

Senior Vice President and Chief Delivery Officer

Visiant

View Speaker Biography

9:45 am
10:30 am

Precision Analytics: How to Power Clinical Interventions

Concurrent Session:
Data Analytics & Insight

Fueled by innovations ranging from precision medicine to value-based care to population health management, robust and meaningful precision analytics hold the potential power to transform a health care organization and unlock new sources of value. With advances in how health data is captured, organized, and analyzed, it is possible to target individuals most likely to benefit from a clinical intervention. Learn how one health plan is using precision analytics and other data elements to target specific chronic conditions, identify care gaps, support care management, reduce repeat ED and inpatient admissions, and ultimately improve the overall ROI of its clinical interventions.

Richard G. Popiel, MD, MBA

Executive Vice President and Corporate Chief Medical Officer

Cambia Health Solutions

View Speaker Biography

1:30 pm
2:15 pm

Converging Machine Learning and Data Science to Enhance Real-Time Consumer Engagement and Experience

Concurrent Session:
Data Analytics & Insight

Vijay Venkatesan

Group Vice President and Chief Data Officer

Providence Health and Services

View Speaker Biography

2:30 pm
3:15 pm

The Future of Health Care Informatics and Cognitive Analytics

Concurrent Session:
Data Analytics & Insight

Powered by Truven Health Analytics®, IBM Watson HealthTM
Combining proven data and analytics intelligence with next generation cognitive computing power can help solve the most pressing business problems. In this session, speakers will do a deep dive into the workflows and care processes that are being optimized, improved and disrupted to see how care managers can broaden their impact through data and technology. Attendees will learn how a large health system generated $39 million in ACO savings and how cognitive analytics can assist and augment existing channels to engage consumers.

Russell Olsen

Vice President, Offering Management

Analytics®, IBM Watson HealthTM

View Speaker Biography

4:00 pm
4:45 pm

The Opioid Epidemic: Mastering the Complexities and Improving Outcomes

Concurrent Session:
Data Analytics & Insight

Powered by DST
This session will focus on the use of analytics, care management, pharmacy, provider network, and cost control strategies for identification, management, and monitoring of members for the abuse of illegal drugs. The speakers will discuss convergent medical and pharmacy solutions using effective end-to-end strategies to improve health outcomes for members challenged by the opioid epidemic.

Jesse Thomas

Chief Executive Officer

Harbor Health Plan

View Speaker Biography

Teri Mullaney

President and Chief Executive Officer

DST Health Solutions

View Speaker Biography

Marc Palmer

President and Chief Operating Officer

Argus Health Systems, Inc.

View Speaker Biography

June 09
7:30 am
8:30 am

Developing Innovative Collaboration for Effective Care Coordination

Breakfast Briefing:
Data Analytics & Insight

Powered by HealthEdge
As value-based care continues to impact the provision of key health care services, health plans and providers are seeing an urgent need for improved collaboration centering on the individual member. Value-based care can achieve its desired aims when a common mission is shared along the care continuum, coupled with leveraging data necessary to maximize impact to members. Join this session to learn how health plans and providers, acting as a team on behalf of their members, integrate innovative technology with a high touch, hyper-local approach to care coordination, and demonstrate compelling results.

Barbara Berger

Vice President, Care Management Services

FirstCare Health Plans

View Speaker Biography

Kim Ingram

Chief Nursing Officer

HealthEdge

View Speaker Biography

Harry Merkin

Vice President, Marketing

HealthEdge

View Speaker Biography

Adolfo M. Valadez, MD, MPH

Chief Medical Officer

FirstCare Health Plans

View Speaker Biography

10:15 am
11:00 am

Operationalize Before You Analyze: Innovation and Growth Powered By Data

Concurrent Session:
Data Analytics & Insight

Powered by MarkLogic Corporation
Analyzing data and operationalizing data are not the same thing. Some health care organizations have focused their innovation and growth investment on the “shiny ball” of analytics — the end stage of the data journey — instead of first improving the agility and speed at the beginning “operational” stages of the data journey. When it comes to operationalizing data, health plans may encounter numerous data silos, point-to-point integrations and other significant challenges around lack of enterprise features like security, transactional support, performance, and governance. In this session you will hear use cases and success stories from business and technical leaders who have used “next gen” data strategy, architecture and technology to achieve innovation, growth and modernization results. Additionally, you will learn the key attributes of establishing a “Center of Excellence” and rolling it out at enterprise scale.

Sunil Godbole

Senior Director, Application Development

Aetna Inc.

View Speaker Biography

Bill Fox

Vice President, Healthcare and Life Sciences

MarkLogic Corporation

View Speaker Biography

Glen Schuster

Consultant, former CTO at Centene Corp

View Speaker Biography

Shahran Haider

Managing Director of Enterprise Data Strategy and Analytics

L.A. Care

View Speaker Biography

11:15 am
12:00 pm

What Can Health Care Learn from Netflix? Leveraging Predictive Analytics to Personalize Care

Concurrent Session:
Data Analytics & Insight

Today’s businesses are now connected to the Customer like never before. And these new connections generate massive amounts of data. Companies like Netflix — that can take the many new sources of data and use them to modify the customer experience — will create sustained competitive advantages. But what can health care learn from companies like Netflix? How can health plans mine data to ultimately transform patient care? In this session, one health plan will share its experiences on how advanced analytics is changing the way it makes strategic decisions, and offer insights to move your business to proactively predicting patient outcomes.

Pamela Peele, PhD

Chief Analytics Officer

UPMC Health Plan

View Speaker Biography

June 07
3:45 pm
4:30 pm

Lessons Learned from the ACA and the Path Forward

Influencer Series:
Navigating Health Care 2.0

This session will explore the impact of the Affordable Care Act. The speaker will offer perspectives on successes and challenges of the landmark health reform legislation, and discuss the trajectory of health care in America moving forward.

Nancy-Ann M. DeParle

Partner and Co-Founder

Consonance Capital Partners

View Speaker Biography

4:45 pm
5:30 pm

Medicaid Moving Forward: Where the Conceptual Meets the Practical

Concurrent Session:
Navigating Health Care 2.0

In this session, two veteran state Medicaid agency leaders will discuss the concepts and incentives underlying the design of Medicaid reform features in their states. The speakers will also describe lessons learned from introducing those features, and practical refinements and adjustments they made to adapt those concepts and incentives to implement them successfully.

Joseph Moser

Former Medicaid Director

State of Indiana

View Speaker Biography

Chris Priest

Medicaid Director

Michigan Department of Health and Human Services

View Speaker Biography

June 08
7:30 am
8:30 am

The Changing HSA Landscape

Breakfast Briefing:
Navigating Health Care 2.0

Powered by HSA Bank
Congress and the Administration continue to signal a shift to policies that favor increased use of Health Savings Accounts (HSAs) as an option to provide Americans with a tool to increase personal responsibility and control in health care purchasing. In this session, speakers will share insights on the potential impacts of expansion of HSAs under the new Administration. Topics to be discussed in this session include proposals for continued improvements or enhancements to the existing HSA structure, expansion ideas such as the creation of a Medicare HSA option, elevating funding limits, and expanding the definition of High Deductible Health Plans (HDHPs), which will broaden the availability of HSAs to more Americans.

Jason Kessler

Senior Vice President, Product Management

HSA Bank

View Speaker Biography

Kevin Robertson

Senior Vice President

HSA Bank

View Speaker Biography

Sanders McConnell

Vice President, Business Development, Health Plans

HSA Bank

View Speaker Biography

9:45 am
10:30 am

Tackling Health Care Disparities: America’s Chronic Condition

Concurrent Session:
Navigating Health Care 2.0

Socioeconomic status, education, language fluency, physical environment, employment, and social supports are all factors that contribute to health disparities across segments of American society. With greater recognition of these influences, health plans and providers are working to address health disparities and their underlying causes by gathering data, creating assessment models, and initiating community-based initiatives and management programs. Join our speakers to learn more about some of the different tools and strategies being used by health plans to deliver the best care to all their members.

Jesse Thomas

Chief Executive Officer

Harbor Health Plan

View Speaker Biography

Karen E. Michael RN, MSN, MBA, CHIE

Vice President, Corporate Medical Management

AmeriHealth Caritas Family of Companies

View Speaker Biography

Rachel J. Thornton, MD, PhD

Assistant Professor of Pediatrics

Johns Hopkins University

View Speaker Biography

1:30 pm
2:15 pm

Health Plan 2025: How Business Trends and Technological Innovations Will Shape the Future of Health Plans

Concurrent Session:
Navigating Health Care 2.0

Powered by Deloitte LLP
We are in the midst of an era of innovation and disruption that is impacting every aspect of the business world. Health plans are not immune to these changes and there are great opportunities for those organizations that anticipate and embrace these coming shifts. Join this session to learn the key trends that will have greatest impact, implications and opportunities for health plans – now and in the future.

Dave Biel

U.S. Leader, Health Plans Consulting

Deloitte

View Speaker Biography

Ollie McCoy

U.S. Health Care Strategy Leader and Consumer Specialist

Deloitte Consulting LLP

View Speaker Biography

Jason Wainstein

U.S. Health Plans Technology Strategy Leader

Deloitte Consulting LLP

View Speaker Biography

Jim Whisler

U.S. Health Care Value-Based Care and Affordability Leader

Deloitte Consulting LLP

View Speaker Biography

2:30 pm
3:15 pm

Potential Impacts of Using Encounter Data to Determine Medicare Advantage Risk Scores

Concurrent Session:
Navigating Health Care 2.0

This session will discuss the potential impacts from using encounter data for risk score calculations, and will help plans understand what actions they can take in response. Until 2016, enrollee risk scores were calculated based on diagnoses submitted by Medicare Advantage plans to CMS via the Risk Adjustment Processing System (RAPS). In 2016, CMS began to calculate enrollee risk scores using diagnoses submitted through the encounter data system (EDS) and then blend this risk score with the one calculated using RAPS. During this session, speakers will discuss the impact of the ‘filtering logic’ that CMS uses to determine allowable diagnoses from encounter data, as well as results of a study that compiled encounter data across a variety of plans to show the financial impact of moving from RAPS to EDS.

Tom Kornfield

Vice President, Public Programs Policy, Federal Programs

AHIP

View Speaker Biography

Julia Lambert, FSA, MAAA

Principal

Wakely Consulting Group

View Speaker Biography

Charlie Mills, FSA, MAAA

Principal & Consulting Actuary

Milliman

View Speaker Biography

4:00 pm
4:45 pm

Innovations in MLTSS

Concurrent Session:
Navigating Health Care 2.0

This session will highlight noteworthy LTSS and HCBS innovations developed and implemented by AHIP Medicaid plans, in areas ranging from care management to home and community-based services.

Cindy Adams

Plan Product President, Complex Care

Superior HealthPlan

View Speaker Biography

Anne Rote

President

Molina Healthcare of Texas, Inc.

View Speaker Biography

June 09
10:15 am
11:00 am

How Payers and Providers are Working Together to Integrate Care for Medicare Beneficiaries

Concurrent Session:
Navigating Health Care 2.0

In a new world of Accountable Care Organizations, multiple quality reporting systems, and value based purchasing, successfully providing high quality, efficient care for patients depends now more than ever on close collaboration between health plans, providers and patients.  During this session, providers and plans will discuss how they are working together to overcome the unique challenges of measuring and demonstrating success in the current environment.

Sophia Chang, MD, MPH

Chief Clinical Informatics Officer

Clover Health

View Speaker Biography

Charles A. Zonfa, MD

Chief Medical Officer

SummaCare

View Speaker Biography

Mara McDermott

Vice President of Federal Affairs

CAPG

View Speaker Biography

11:15 am
12:00 pm

Creating a Successful Individual Market: Considerations Moving Forward

Concurrent Session:
Navigating Health Care 2.0

This session will review current challenges facing the individual health insurance market and policy options that can help promote greater stability and affordability for patients and families.

Peter V. Lee, Esq.

Executive Director

Covered California

View Speaker Biography

Avik Roy

President

Foundation for Research on Equal Opportunity (FREOPP)

View Speaker Biography

What’s Not to Love About Austin?

Austin Convention Center
Austin Convention Center, 500 E Cesar Chavez St, Austin, TX 78701

The Austin Convention Center is located in the heart of downtown Austin. It’s easy to get to, super affordable, great food and entertainment, and considered one of the country’s coolest cities. Throughout the program, we’ll weave in the flavor of Austin, including food, entertainment, and more.

2017 Institute & Expo Housing is now CLOSED.  If you’re in need of a hotel room, please contact the following hotels listed below.  Please note, the AHIP conference rate is no longer available, you may call each hotel directly to check for availability and the current room rate.

  • Four Seasons Hotel Austin: 512.685.8100
  • Hilton Austin: 1.800.236.1592
  • JW Marriott Austin: 1-888.236.2427
  • Hyatt Place Austin Downtown: 1.800.993.4751
  • Residence Inn Austin: 1-800.331.3131

Reserve Parking

Attendees can also reserving parking in advance with SpotHero, a parking reservation service that connects drivers to discounted, convenient parking! Visit the AHIP 2017 SpotHero Parking Page to find and reserve convenient parking with rates up to 50% off drive-up.

New to SpotHero? Download the app and enter promo code AHIP for an extra $5 off

*IMPORTANT MESSAGE: POTENTIAL FRAUD ALERT*

Please be aware that housing poachers may contact members and exhibitors about booking hotel rooms for AHIP Institute & Expo 2017.

AHIP is NOT working with any outside companies to provide housing details.  Here is a list of companies, but not limited to those listed below to be vigilant of:

  • Global Travel Partners
  • Convention Housing Authority
  • Global Housing Services Corporation
  • National Travel Associates

AHIP will communicate primarily through email regarding Institute & Expo 2017 hotel reservations, which should be made through a secure link provided by AHIP. We will not request credit card numbers or housing reservations over the phone. We are currently using the Austin CVB Housing Bureau room reservation portal for hotel reservations. AHIP has not endorsed any private companies other than Austin CVB Housing Bureau to act on our behalf. AHIP is not responsible for any hotel reservations made through any provider other than through AHIP’s secure link which will be provided in the registration confirmation.

If you have made hotel reservations and provided a credit card number to any company, please call your credit card company immediately and request that they investigate the charge.

AHIP recently learned that several entities are offering to sell attendee lists to AHIP events, including Institute & Expo 2017. This is a scam. AHIP is the only intellectual property owner of lists and data pertaining to Institute & Expo 2017.  No other company is authorized to distribute or sell any attendee lists for the event. You should proceed with caution if contacted by a company offering to sell an attendee list and AHIP strongly recommends against purchasing such lists. AHIP is not responsible for any interaction or sale with such company(s). We ask that you please report any such contacts to lmartinez@ahip.org.

If you have any questions or need further assistance, please contact registrations@ahip.org.

Sponsor Resource Center

Exhibitor Information

Event Attendee information

Conference Promotion Information

Media

SELECT LEVEL

Accenture – An AHIP Select Sponsor Logo
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Amgen – An AHIP Select Sponsor Logo
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Amgen is committed to unlocking the potential of biology for patients

Burgess – An AHIP Select Sponsor Logo
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Burgess helps leading American health insurers and ACOs set a new standard in payment accountability.

CareCentrix – An AHIP Select Sponsor Logo
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CareCentrix drives savings, improved outcomes, and patient satisfaction

Change Healthcare – An AHIP Select Sponsor Logo
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Change Healthcare is inspiring a better healthcare system. Working alongside our customers and partners, we leverage our software and analytics

Inovalon – An AHIP Select Sponsor Logo
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Driven by data, Inovalon identifies gaps in care, quality, data integrity, and financial performance

NTT DATA – An AHIP Select Sponsor Logo
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NTT DATA is an end-to-end service provider of IT and business solutions for healthcare.

Optum – An AHIP Select Sponsor Logo
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Optum combines technology, data and expertise to power modern health care.

RxAdvance – An AHIP Select Sponsor Logo
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RxAdvance is a national full-service pharmacy benefit manager

Visiant – An AHIP Select Sponsor Logo
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ikaSystems delivers cloud/SaaS-based business automation and process solutions

Welltok, Inc. – An AHIP Select Sponsor Logo
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Welltok, Inc. is fundamentally transforming the way population health managers partner with consumers

Platinum LEVEL

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Silver level

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