Intelligent Automation in Health Care

  • September 12, 2019
  • 1:00 PM – 2:00 PM ET
  • online

In the past two decades, health insurance providers have been under tremendous cost pressure to maximize the efficiency of operational processes that have been overtaxed by an avalanche of data generated by EHRs, clinical data sources, and regulatory requirements. In addition, health insurance providers have faced data integration and interoperability challenges between new and old systems, causing expensive delays. Document/data processing is typically manual, repetitive, rules-based, and error-prone when done by humans. Nevertheless, the conventional approach has been to add headcount as demand increases.

This webinar will present opportunities to address some of the business and operational issues faced by health insurance providers through robotic process automation (RPA). An RPA platform allows businesses to create and deploy software robots (bots) that mimic the actions of a human worker at a computer. Manual, repetitive, tedious tasks can be performed much faster, more accurately, and 24 x 365 if needed, freeing the employee to do what humans do best. We will also discuss intelligent or cognitive RPA, an advanced version of RPA that leverages elements of artificial intelligence such as computer vision, natural language processing, fuzzy logic, and machine learning to enable complex use cases.

Attendees will learn how to:

  • Approach automation with an understanding of its capabilities and limitations
  • Take advantage of intelligent technologies such as computer vision, natural language processing (NLP), and artificial intelligence (AI)
  • Assess enterprise automation vendors
  • Apply basic principles in selecting and designing the processes you want to automate
  • Think about measuring the performance or success of your automation
  • Overcome the most common barriers to successful implementation


Yan Chow, MD, MBA
Global Industry Leader for Health Care
Automation Anywhere

Dr. Yan Chow is Global Industry Leader for Health Care at Automation Anywhere, which is an industry leader in intelligent robotic process automation (RPA). Intelligent RPA relieves humans of manual, repetitive tasks better done by computers, and leverages next-generation capabilities like natural language processing and machine learning.

Formerly, Dr. Chow was Medical Director for Digital Medicine at Amgen, where he led strategy and implementation of digital initiatives in clinical trials.

Dr. Chow was also national Director of the Innovation & Advanced Technology Group (IAT) at Kaiser Permanente. IAT assessed over 2,000 startups, ran a successful innovation grant program, and worked with KP’s award-winning Garfield Innovation Center.

Dr. Chow co-founded a venture-funded NLP analytics startup, has 3 U.S. patents, and has been an invited speaker at industry conferences. In 2014 he was recognized by Healthcare IT News as one of the top healthcare innovation leaders in the nation.

Dr. Chow earned his A.B. from Harvard, M.D. from UC San Diego, and MBA from UC Berkeley.

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