Intelligent Payer: Health’s New Future and
Virtual Behavioral Health

  • October 09, 2020
  • 2:00 PM – 3:00 PM ET
  • Online

The health care industry is adjusting to a new future brought about by COVID-19, impacting all business and growth strategies going forward. Material changes are on the horizon, necessitating a NewFUTURE framework to outmaneuver uncertainty and reimagine health care: seamlessly connecting care, society and work.

As this crisis continues to leave its mark, behavioral health has been elevated as top priority in the industry. Research shows that virtual behavioral health care services can eliminate access issues presented by traditional care methods. They remove geographic, physical and other barriers to free-up clinician time and enable people to self-manage their situation more effectively. But will people use them? Accenture research points to material latent demand in these channels. A full 81% of consumers diagnosed with or experiencing a behavioral health condition “definitely” or “probably” would engage in a virtual channel.

Attendees will learn about:

  • A new strategic framework to outmaneuver uncertainty and re-imagine healthcare, seamlessly connecting care, society and work
  • Legacy challenges impacting all stakeholders across the behavioral health ecosystem
  • Individual preferences for virtual behavioral health services and how those services can further expand treatment


Scott Brown
Managing Director of Strategy & Consulting

Scott Brown is Managing Director of Strategy and Consulting for Accenture based out of Detroit. Scott is a recognized expert in health and ancillary benefit distribution and is responsible for developing and driving growth strategies in healthcare. He has more than a decade of consulting and health industry experience and has managed a broad range of consulting engagements, including product introductions, operating model designs and sales and distribution strategies. As one of the 2016 Rising Stars in Advising, Scott is a strategic, analytical, and creative executive with extensive expertise in analyzing complex business situations.

Scott earned his undergraduate degree in engineering from the University of Michigan, followed by an MBA from Duke University’s Fuqua School of Business. He follows the football team of his alma mater, and enjoys taking his dog to the beach and spending time with his wife, son, and daughter.

Richard Fu
Senior Manager, Health Strategy

Richard Fu is an Accenture Health Strategy executive primarily focused on strategic planning and corporate growth initiatives for clients that span the health ecosystem: from payer, provider, and life sciences organizations to non-health multinationals seeking market-entry. He is an Accenture ‘health expert’ in helping clients expand into new lines of businesses or launch new ventures in health. Richard is a published thought leader across various topics in digital health, emerging technology, and industry convergence, including his recent perspective entitled, “Health’s NewFUTURE: How Leaders Can Outmaneuver Uncertainty.”

Teresa de Vries
Management Consultant

Teresa de Vries is an Accenture Health consultant focused on growth and intelligent operations for payer clients. Teresa brings almost a decade of experience working on policy and business issues facing the healthcare industry. She hold an MBA and a Master’s in Public Policy from the University of Minnesota and a BA from the University of Notre Dame.