Intelligent Payer: Overcoming Growth Impediments During Uncertain Times

  • July 09, 2020
  • 2:00 PM – 3:00 PM ET
  • online

While overall health care utilization dropped with COVID-19, rising unemployment and potential reduction in employer-provided insurance will pressure health insurance providers to reduce costs and pursue value in order to mitigate short term revenue losses and position for future growth.

This webinar will explore agile methods to reimagine assets and services that rapidly unlock value and lower cost to serve. The speaker will share ideas on understanding customer behavior post pandemic in order to more proactively position for managing health care trend, deliver differentiated experiences, and accelerate innovation to retain and capture lost demand.

Attendees will learn: 

  1. Where to focus to drive near term value
  2. How to anticipate consumer health behaviors and utilization post-pandemic to proactively manage cost of care
  3. Approaches to rethink innovation including products and network partnerships to retain and grow


Sonal Kathuria
Managing Director

Sonal is a healthcare expert known for addressing growth strategy and business model transformation for healthcare systems. She is Accenture’s Strategy and Performance Growth Lead for Health and her focus area is the convergence of health care delivery and financing to address issues impacting affordability and outcomes. Sonal has over 20 years of health care consulting and industry experience in leading strategy development, large scale transformation and enablement efforts for health plans, providers, and health care solution companies. She has helped design and implement numerous new care models, innovative payment approaches, provider collaborations, and cross-sector collaborations to address issues of health care value across population segments. Prior professional experience spans senior leadership positions at management consulting firms and disruptive companies focused on delivering innovative value driven care solutions to health care payers and providers.

Richard Stewart
Managing Director

Rick leads Accenture’s North America Payer Clinical Innovation Practice which specializes in approaches to drive clinical outcomes, reduce medical and operating costs, and capture quality-based revenues. Over the past 25+ years, Rick has worked with large for-profit and not-for-profit payer, provider, and government health organizations to improve the quality, effectiveness and efficiency with which health care is delivered in North America. Rick has architected many of Accenture’s Health Management methods and points of view, has published multiple white papers, and co-holds a US Patent for a Payer High Performance Capability Assessment.