There’s never been a better time for health insurance providers to reimagine work. Accenture analysis reveals that artificial intelligence (AI) could free up more than half of a company’s workforce capacity. This could unlock $1 billion annually for reinvestment for every 10 million members served by a health insurance provider.
To explore these opportunities fully, insurance providers should consider the impact of AI and intelligent technologies. The combination of intelligent technologies and flexible workforces can elevate human work—unlocking new value for the workforce, employers, members and providers. Health insurance providers have embraced AI to modernize processes, but there is even more untapped opportunity to harness AI to turn human potential into superhuman power.
Nick Lochner is a Managing Director at Accenture with 28 years of experience delivering large scale projects across several industries, the last 13 years focused on Health and Public Service organizations. Nick is on Accenture’s Health Payer leadership team and is also a Health Industry lead for Accenture’s Talent & Organization Practice. Accenture’s T&O practice focuses on the employee experience, future workforce and change transformation programs. Nick’s current concentration involves Human + Machine interaction, talent management for tomorrow’s workforce, and innovating the future of learning.
Principal Director, Health & Public Service Talent & Organization
Clare Wefelmeyer is a Principal Director in Accenture’s Health & Public Service Talent & Organization practice, with 20+ years of consulting experience in Health, Pharma, and Retail industries. Over the course of her career, she has partnered with IT and business leaders to plan and lead their people-related initiatives spanning both strategy and delivery, supporting large scale IT, & business transformations. Her work is heavily focused on defining, attracting, and developing the Future Workforce, building skills that will shape the market, particularly in the post-COVID world.
Manager, Health & Public Service Talent & Organization
Sarah is a Manager in Accenture’s Health & Public Service Talent & Organization practice, with more than a decade of experience helping retail and health clients navigate transformational change.
Her expertise touches the full lifecycle, inclusive of upfront operational and organizational strategy, design and change management to drive adoption and value realization of large-scale IT transformations. Sarah’s consulting work is focused on helping business leaders to think through strategy for their workforce, including structure, sizing, talent and skills.
Staff Vice President, Learning and Quality
Ann Cazares is the Learning and Quality leader at Anthem with 21 years of Health Care experience aligning learning and human performance solutions to business priorities across functions, products and lines of business. The last three years Ann has been primarily focused on Learning and Quality in Anthem’s Service Operations for the Commercial and Government businesses.
In this work she takes a performance thinking approach and is innovating skill-based Learning and Quality to enable an evolving workforce model. Aligning Quality and Learning insights to business metrics she partners with IT, Business and Human Resources to develop and implement holistic solutions.